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eCampus.com Reviews 3,512

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TrustScore 4 out of 5

3.9

Media & Publishing
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Review summary

Created with AI, based on recent reviews

Looking at 398 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, often noting that books arrive in good condition, even when rented or used. Many people appreciate the affordability, finding prices significantly lower than other options and saving money on their purchases. The ordering process is frequently described as easy and convenient, contributing to a positive overall experience. However, some people were dissatisfied with aspects of the delivery service, mentioning delays, incorrect deliveries, or longer-than-expected shipping times. There were also occasional issues with product availability and order cancellations, leading to frustration for some customers. A few reviewers also expressed concerns about the return process and associated fees.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While many customers received books in good or new... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report fast and timely deliveries, with... See more

Order

Reviewers mention ambiguous feedback about order. While some customers experienced prompt delivery and an... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the great and affordable prices, with some saving... See more

Quality

Customers had positive experiences with quality. Many reviewers received books in great, perfect, or like-new... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The order started off on a bad note as there was initially no product (textbook) available. Once the product was made available, the shipment progressed nicely to the point of delivery. I have the pro... See more

Rated 4 out of 5 stars

price was the lowest for this book and it is still outrageous, especially in a time when print is not the first option for most.

Rated 5 out of 5 stars

This purchase will be my first of many orders to come. Loved my experience! Affordable and timely shipping!! Only regret I should have purchased my book to keep instead of rented. Thank you for your s... See more

Rated 5 out of 5 stars

The digital textbook arrived almost immediately after we placed our order. This prompt service allowed me to access the book and start completing assignments. It was also easy to locate and easy to ac... See more

Company details

  1. Media & Publishing

Information provided by various external sources

Our goal at eCampus.com is to provide students access to the largest selection of textbooks at the lowest possible prices. With over 4 million titles available, we offer students access to used textbooks, new textbooks, eTextbooks and textbook rentals. Additionally, students can sell back their textbooks to us through our simple online buyback program.

About eCampus.com

Written by the company

We're committed to our customers!
We have a longstanding commitment to treat our customers right and ensure they have the best experience possible. Our customers rent, buy and sell their textbooks confidently through eCampus.com.

Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Replied to 2% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I received an email from eCampus…

I received an email from eCampus stating that I had damaged the book. INcorrect...I returned the USED RENTAL Book in the same condition I received it in.
I will NEVER use eCampus again to rent a book.
I just assumed their company would be honest and credit me for the return, not charge me for a book used by others before me. I wonder if they've charged others now with the same excuse. That book was not in good condtion when I received it but used it for a semester to complete a class.
I find it interesting that they will CHARGE me to return it back to me for a $12/fee, but if I don't respond by 12/23/2025, they will recycle it...with what I can only imagine as another rental. Probably the same answer they gave someone else when they sent it to me, in the same damaged condition.

VERY disappointed with this company. Will definitely use AMAZON book rental or someone else in the future, as I have NEVER had any issues with other book rental sources.

16 December 2025
Unprompted review
Rated 2 out of 5 stars

Order canceled

I spent a decent amount of time on this site looking for books and was happy to find them. Some days after placing the order, I was notified that 4 of the books were unavailable. I was refunded. I just don't think you should advertise an item if you are not sure you have it in stock. I would have looked elsewhere.

19 November 2025
Unprompted review
Rated 2 out of 5 stars

ECampus.com buys back books

ECampus.com buys back books. PAYPAL PAYMENT OPTION DOES NOT APPEAR SECURE NOR WORK- When selling books back, they provide a few options on how to be paid. The PayPal option doesn't allow you to log int and I know the credentials were correct. Alternately you can provide bank routing and account information - there was no https or lock in the url when selecting this option

5 December 2025
Unprompted review
Rated 3 out of 5 stars

Rental unavailable for Alaska

Rental unavailable for Alaska. It would be nicer to have that option, but i am grateful to find the book i needed online and cheaper than places near by.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

You sent me the wrong book the first…

You sent me the wrong book the first time and when are you going to tell me YOU RECEIVED the one I SENT BACK? Are you just not concerned with my piece of mind? It's a two way street here, and I expect a response.
And don't call me Loretta.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with the book and the…

I am very happy with the book and the express rental deal I received from the company. Speaking with the service team helped me get exactly the rental textbooks I was looking for, delivered quickly. Excellent service and product!

13 October 2025
Unprompted review

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