Ebuyer (UK) Limited Reviews 55,112

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 496 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing, often finding products at the best value, and appreciate the wide variety of items available. Many consumers praise the quick and efficient delivery service, with items often arriving on time or even earlier than expected, and note that products are well-packaged. The overall service is frequently described as excellent, with a straightforward purchasing journey and an easy-to-navigate website. However, some people mentioned issues with delivery attempts, stating that couriers claimed failed deliveries when recipients were home, or that paid next-day delivery arrived later than promised. A few other people also felt that some products arrived dead on arrival or were faulty, and experienced difficulties with the return or refund process, including a lack of communication from customer service.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services, with some customers praising quick delivery... See more

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers reporting positive... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting positive outcomes such... See more

Price

People report positive experiences with pricing, often finding competitive deals and good value for money.... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing strong dissatisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lenovo Thinkpad laptop purchased. This came with windows 10 pro, a refurbished model with a touch screen. Very cheap at £132 inc delivery. Unfortunately the windows updates process kept failing. I man... See more

Rated 4 out of 5 stars

Back when they were MAINLY/ONLY a PC components company (this changed summer 2025), they had fantastic options. Deals, variety, all the brands (bar Intel GPUs), and pricing to match. Bought a discoun... See more

Rated 5 out of 5 stars

Item ordered Friday evening. Delivered mid day Monday. I have bought various computer related items over a period of 12 years. All have been top quality. EBuyer sell computer equipment at competiti... See more

Rated 5 out of 5 stars

I have used Ebuyer for many years, less of late because of advancing years and retirement. It is really good to find they are as excellent as ever. I am delighted to report that you have again suppli... See more


Company details

  1. Electronics Store
  2. Computer and Accessories Store
  3. Electronics Company
  4. Gaming service Provider

About Ebuyer (UK) Limited

Written by the company

Shop at Ebuyer Who We Are Contact Us

Ebuyer have been a trusted supplier of computer tech for over twenty years and from our roots in a Sheffield garage have grown to employ 200 people.

We stock thousands of products and guarantee we have that laptop, gaming PC, monitor, or printer you’ve been looking for along with every component you’ll need for upgrading or building a PC.

We pride ourselves on providing great tech at great prices with great service. It’s not just a slogan.

All our products are sourced from the biggest and most trusted brands and our UK based Customer Service Team are always on hand to help. And, to cap it all, our Price Match Promise means we’ll never be beaten on price.

We are accredited partners with HP, Lenovo, Microsoft, and more so you know you’re dealing with one of the UK’s leading tech retailers.

Browse the 17,000 products on our website and choose one of our flexible ways to pay including 0% finance options. And with next day delivery available you can be enjoying your new purchase within 24 hours of ordering.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

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Replied to 10% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(55,112)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would have originally given this company a 5 star review

I would have originally given a 5 star review but Frasier's group RUINED the company and burned it down.
For the past several years all they sold on there was PC's, Laptops, PC/Laptop components along with digital storage products, networking, printers and CCTV systems. Now the only part of that they even sell is the bottom of the barrel Windows laptops that now are ALL being bundled with cheapo chinese garbage mice and carry cases and some bundles even have printers such as the cheapest printer bundle being £269.99 for a cheapo laptop with the free pound shop mouse and carry case and some bottom of the barrel printer
The whole site is now only selling TWO Windows devices above £500 and one of them is an all in one desktop but both are under £600 and the next cheapest PC item after that is a bunch of macbook laptops they have newly started selling because I never remember them selling Apple products before and those all start at above £1K.
They also overnight happened to somehow add a HUGE selection of IKEA dupe office desks to their site with a freaking 64 different desks all for under £50.
and even for monitors they only have THREE of them on their site and now they also happen to have a wide selection of Apple products, games consoles and TV's/Home Cinema products as well as kitchen and self grooming appliances all of a sudden too like as if they had the whole site prepared the day before the final deal went through and all they had to do was change the domain name once they got a hold of the original one. Nothing related to PC's is being sold here now besides garbage Windows laptops and Apple mac products as well as
THREE monitors and 100 garbage IKEA style desks. The only printers they sell are only sold bundled with bottom of the barrel laptops with a combined value of a couple hundred quid same for the pound shop mice and they do not do other types of peripherals no more or any PC components or networking and CCTV equipment or digital storage solutions etc...
I recently shopped from them too last month and lost access to my OG eBuyer account so I have no invoices in case I need to claim a warranty of something I purchased recently

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not waste your time here!

Beware!Do not waste your money and time here!
I bought a vga card and it was faulty. It was sent back for replacement but no communication and replacement i received at all since they are in administration..I am trying to get a refund but no phone lines are active, they changed their website and deleted all my account details incl. my prev. orders.
NEVER EVER AGAIN WILL BUY FROM THEM.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Delivery ripoff

4.99 for standard delivery? Free delivery on certain items apparently no longer a thing? Yeh, good luck with that...

Been using Ebuyer for a decade, not anymore.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

eBuyer entered administration!

Ordered a new computer from eBuyer only to find out they entered administration, they stopped responding setup a new website under a different company. They will not give me a refund or give me my product, I am very fortunate I paid with PayPal so I have raised a dispute. I am sorry they went under but honour open orders were money was taken for products!

7 August 2025
Unprompted review
Rated 1 out of 5 stars

I would advise you to consider using an…

I would advise you to consider using an alternative delivery system-avoid PARCELFORCE -I have been waiting for a parcel to arrive from your company for over a week and nobody has told me where exactly my parcel is I have emailed spent hours on the telephone and still have no product that I have paid for !!!

10 August 2025
Rated 1 out of 5 stars

BEWARE. COMPANY ALLEGEDLY CLOSED DOWN.

I wrote a review yesterday stating I reckoned the company in trouble. No phones or emails bounced. Today no website. An article dated 6th August 2025 states company being wound up by landlord.
BEWARE. COMPANY HAS ALLEGEDLY CLOSED DOWN. Do not rely on me. Look up Ebuyer closed .
BE VERY CAREFUL

12 August 2025
Unprompted review
Rated 2 out of 5 stars

Poor Service and delivary was late

I ordered two items, and the first was sent out and delivered the next day as promised. However, the two hard dives did not arrive at the same time. The first item, a NAS, was not usable without them, and when I ordered it, a next-day delivery was promised.

The phone line is not working and only gives you a recorded message before cutting you off.

I received an email stating that they would be delayed by at least 48 hours, but only after the delivery deadline.

You cannot cancel the order online and you have to email them.

The full amount was taken for all the items, even though one item was delivered, and I have to request a refund.

Not sure I will use them again

12 August 2025
Rated 1 out of 5 stars

Avoid, and save yourself the hassle.

I would not recommend eBuyer to anyone looking for an easy transaction. I bought a laptop power supply for a Dell machine, and paid for overnight delviery. They didn't dispatch the item, or inform me they couldn't deliver it. I called and asked for an update, and was told it was not in their hands but a third party warehouse dispatch centre. It's now been over a week, and having requested a refund as they could send the item, I've been told that they can't currently offer a refund, as the order hasn't been cancelled with their supplier. Have now escalated this with PayPal as customer service at eBuyer is less than impressive.

4 August 2025
Unprompted review

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