Easytrip Reviews 51

Had an issue with payments on my account not processing correctly. Called Easytrip and the call was answered very quickly, gentleman explained the issue and sorted it in 2 minutes (including cancelling the penalty notice + fee that had been incurred due to processing issue).

I am having an issue with being overcharged on some Tolls for my campervan. Sent few emails about it to Easytrip.ie but no answer yet.
Decided to call instead and after waiting for 7 minutes, I got through Gail, incredible support and got sorted straight away.
Thank you Gail for your support, it has been a pleasure!
I was a bit disappointed with the reviews here but after the call, I cannot agree with any of them!

Phoned to close account, was advised this was done, money was deducted two months later. Followed up with emails and phonecalls and no response.

Utterly hopeless. Just a total disaster...do NOT use this company or go anywhere near them

Non responsive to emails sent due to a dispute and nobody answers the phone yet they persist on emailing me my monthly statement minus their fees deducted from my account…. As for their customer service, well there is none. I’d go as far to say they’re criminal !

The worst ever. Don't use tag from this company

AVOID them!!! The devil in details (small charges for nothing).
First, they charge you for posting the tag to you. Then you pay for a monthly toll subscription, which is normal, right? But what happens next is they charge you every time they top-up your account, forcing you to pay a lot of money to avoid it, which will be frozen on your account.
It's clearly a scam because there are no warnings when you set up auto-top-up. I hate this kind of company that doesn't give you enough warnings that they charge you for everything they want.

A total and utter disaster. Easytrip Car Insurance is the most incompetent broker I have come across in 40 years’ driving.

Three months after paying them in full for one year’s car insurance, I have still received no insurance certificate. Despite repeated emails and phone calls, and repeated promises that my certificate will be with me ‘tomorrow’ it has still not arrived and they cannot give me the proof I need that my car has been insured.

Have been stopped by the Guards twice and it is only down to their decency and the emails I can readily show to them that I have sent to Easytrip that I haven’t been given any grief - despite them sternly telling me to ‘get the cert’. Will escalate this to the formal body.

On 22 November 2022, I notified Easytrip of a change to my email address. I found that I could not change it myself on my account profile. I received a reasonably prompt reply by email, (to my new email address!), asking that I confirm my new email and stating that Easytrip would make the necessary change.
However, over three months later my old email address which I do not now use, is still on my account profile. My recent emails have gone unanswered. I am extremely disappointed at the lack of common courtesy and very low standard of customer care.

They advised Me today my bank had refused payment on topup. Not the case. Its their in house issue. Very bad customer service

This is without doubt the worst company I have ever dealt with. Tags on our two cars stopped working and I emailed to find out what the issue was. These people are not contactable, but might combe back to you after weeks with the same stock email.
In spite of this the kept accumulating charges (for tags that no longer exist).
Their "customer service" is like some weird social experiment.
If you value healthy blood pressure- stay well away.

Here is another company that will pretend that they have customer service. They (like many others) will put an automated under resourced phone answering system in place and lead customers along pretending your call is important to them. To be quite honest in this case you are not, the size of their bottom line is more important to them. Why do I say this about Easytrip?

Today I rang Easytrip to change my address. The phone was answered quickly with a an automated voice to inform me that they were busy today and that I was 7th on their queue. I was given an approximate time of 33 minutes. 20 minutes into the call I was 5th. I continued to hold (doing other work) the phone played bad music with useless automated voice interruptions and back to the same bad music.

When it came to 60 minutes I was still 5th in the que, I gave up. Like I said earlier they only pay lip service to 'Customer Service'.

Pathetic service. Continually trying to close my account since 2020. To this day still receiving Tag bills for a tag that was returned. There was €70 balance when it was to be closed and never credited. AVOID AT ALL COSTS

No replies to complaints, service does not work. You can opt in to services yourself, but need to call them to opt out. Gangsters.
Wish I had taken these reviews more seriously.

They really do not care about customers. I have had a few issues and the response time is 1-2 months when they respond. Bad customer service is an Irish delight but this company just tops all the other ones I have interacted with. It is too bad because they do have a good service. My latest issue is that I cannot use their street parking service and they simply never responded to many emails.

dreadful trying to close my account and zero reply via emails. overcharged on a tag that was broken and now can't get statements as they have changed their it system.AVOID

I'm amazed at the bad customer reviews. My wife and I used easy trip some years ago to visit Ireland. A huge help and no problems.
More recently I cancelled my account as we have no idea when we will travel again. This was not terribly easy as my form and tags took a long while to arrive.
I continued to get statements, I didn't pick up on the last one which said I had been refunded, my fault.
I always had quick reply's to my emails and dealt on the phone with Valina and Conor. Both a credit to the company. Thanks to both of them.
Richard Smith.

Very poor, Almost impossible to opt out of and they help themselves to your account, no comeback. Absolutely laughable customer service too. Avoid.

The worst customer service ever experienced. Repeatedly hung up on, fobbed off or told outright lies, all in a bid to avoid closing the account down and to mis-sell their services which they are still charging me for....and like other users have stated you are unable to remove your payment details from the account! Whats more is the 'auto-top up' function means they just keep taking. FRAUDULENT! and will now have to report to my bank as such. Welcome Easytrip getting in contact to prevent any further escalation, and repair my impression to date.

Avoid like hell. Worst customer service ever. I'm paying insurance and almost begging for a month to get my insurance disc.