The search service was good but the company providing the rental… The person signing us in for the car was incredibly pushy trying to sell the extra insurance. He lied and told us we had no insuran... See more
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Review summary
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Based on these reviews
I was encouraged to check-in early online to fast-track the collection process using a process called ‘Quick Pass’… At the counter, the Quick Pass button was not working and I had to wait almost a... See more
In large part my frustration is of my own making. I would offer up this advice... check your T&C's.. they cover every eventuality and use them to refuse just about everything. Personally I won't us... See more
Company replied
Took 3 attempts to book car. Hopefully I will get first two pending payments credited back to my account. Have used EasyCar a few times in the past and have never had such problems.
Company replied
Company details
Written by the company
Launched in April 2000 by Stelios, easyCar is built around the same principles as all easyGroup brands - the promise of outstanding value for money. A leading international car rental broker with a worldwide network of more than 45,000 car hire locations in over 170 countries, easyCar provides an easy and hassle free car hire experience.
Contact info
168 Fulham Road, SW10 9PR, London, United Kingdom
- +44 203 318 6960
- www.easycar.com
2.7
Poor
3K reviews
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At last a car hire I was happy with
No queue to pick up
No hard sell insurances
Not fussed that the voucher couldn’t be downloaded in that poor signal area.
Return condition approved immediately
15 April 2026
Unprompted review
Reply from easyCar
We're happy to hear that you had a seamless pickup experience without pressure to purchase extras. We appreciate your positive feedback regarding the return process and voucher issue.
EasyCar Rental from Bergamo Milan
I would give zero stars if I could.
The car rental from Bergamo Milan was good. On return to the UK I received a registered letter claiming damage to the vehicle. Damage I strongly dispute was caused by me.
Nevertheless they took nearly £1000 from my credit card anyway.
EasyCar use AXA insurance who will not pay out without a final repair invoice. The sub contracted rental company have not provided one in 2 months despite numerous emails (no phone number). Probably because there isn’t one. Proof of credit card billing was provided but does not suffice.
Do not use EasyCar or Maggiore at Bergamo, trying to get help and support from EasyCar or AXA is impossible . Like they say, it’s all ok until it goes wrong.
My advice is take a thorough video of your hire vehicle both before and after rental.
21 April 2026
Unprompted review
Reply from easyCar
Dear Dave,
I regret that you feel this way about our service.
I am sorry to learn of the difficulties you experienced during your recent car hire with the supplier. As we act as an introductory service only, we are unable to investigate the damage charges with our car rental partners as we are not aware of the events that took place at the desk or during the rental.
I would recommend that you make contact with the car rental supplier directly. Please find their contact details for your convenience, in your vouhcer or their website.
I would like to sincerely apologize for the inconvenience this might have caused, and I do hope you will receive a satisfactory resolution to your case.
Best regards,
Haneen
Reply from easyCar
Dear Tim,
We're happy you found our options simple and valuable. Thank you for your positive feedback; we appreciate your time.
Kindest regards
No meet and greet
We booked a car through EasyCar, choosing an option that included meet and greet as I hate having to find the hire car company’s location. Arrived at Palma airport and no one was there to meet and greet - after many phone calls it turns out the car hire company don’t offer meet and greet service. Otherwise they were helpful but not the service we expected
17 April 2026
Unprompted review
Reply from easyCar
Dear Mr. Crawford,
We appreciate you bringing this to our attention. We are sorry the meet and greet service was not provided as expected, and for the inconvenience caused by the lack of communication. We'll review this booking to improve our service accuracy.
Kind regrads,
Abdelrahman
Hi all you potential easycar hirerers
Hi all you potential easycar hirerers. I rented a car via easyjet Drivalia carhire. I paid the required insurance plus extra insurance against basically everything.. whrn I get to Drivalia mallorca palma airport, a long queue infront seemed to be suffering from extra insurance charges... When it was my turn I showed the lady I had paid premium insurance, ok she said ,then I had no option but to pay an extra €257 euro extra, either that or no car, a lovely surprise, after that I spent around two hours on the phone to easyjet. A load of bo locks. Obviously they know of this, judging by reviews I wish I read before hiring . I informed barclaycard, all for a waste of time. Easycar, a another waste of time , a perfectly legit scam .. Dont fall for cheap car hire, no such thing...FUTURE DRIVALIA CAR HIRERS BE AWARE ,YOUR GOING TO GET STUFFED
1 March 2026
Unprompted review
Reply from easyCar
Dear,
I regret that you feel this way about our service.
Please accept our sincerest apologies for the difficulties you encountered during your recent car rental with Drivalia.
We understand how frustrating this experience must have been, and we sincerely apologize for any inconvenience caused.
Unfortunately, since the insurance was accepted and signed for at the rental counter, we won't be able to investigate this matter as legally the contract carries your signature, therefore the supplier won't accept the refund of this amount.
I am sorry we cannot provide the solution you were hoping for on this occasion.
I can assure you that it was reached in line with the Terms and Conditions of your rental agreement, and I trust that you can understand our position on this matter.
Best Regards,
Abdelrahman
Nothing to complain about
The vehicle was in very good condition, almost new, and offered great value for money. The staff were very friendly, and there was no waiting time.
30 March 2026
Reply from easyCar
Dear I.Ivanova,
We're happy to hear that you found great value in the vehicle's condition. We appreciate your positive feedback regarding our team's friendliness and the efficient service you received.
Best,
Abdelrahman
Easycar had what I wanted at a very…
Easycar had what I wanted at a very competitive price, the website was easy to use, the proof of the pudding will be complete at the end of the hire period ...
10 April 2026
Unprompted review
Reply from easyCar
Dear J Hill.
We're happy to hear that you found what you wanted at a great price and that our website was easy to use. We appreciate your feedback and hope you have a great rental experience!
Stay safe,
Abdelrahman
Had to clean both mirrors and passenger…
Had to clean both mirrors and passenger and driver windows as the glass had water stains I almost crashed due to poor visibility. Good job didn't need the car to attend a wedding but only to travel around towns.
4 April 2026
Unprompted review
Reply from easyCar
Dear Alessandro Riccarelli,
I regret that you feel this way about our service.
It's quite clear from your feedback that you're disappointed and frustrated. I am sorry that the vehicle you reserved was in a bad condition and would like to assure you this is not the standard we would like to offer. We treat this kind of feedback very seriously and I would like to thank you for bringing this matter to our attention.
Stay safe,
Abdelrahman
Excess cross boarder charges do not beleive the EasyCar website, avoid this company
We hired 3 cars through EasyCar for a trip from Austria to Italy. EasyCar confirmed via webchat that the cross boarder charge would be only 10 euros per car and on this basis EasyCar were the cheapest option so I booked with them. I also trusted the 'Easy' brand big mistake. On arrival at Innsbruck Airport we were charged 54.54 euros per car for the cross boarder journey. The hire company would not release the cars unless we paid this and when I called EasyCar support from the hire desk they would not speak to the hire company or assist me. The rest of the trip went without incident and we were happy with the cars. Since our return EasyCar have refused to refund the excess cross boarder charge. I have now referred this to the UK International Consumer Centre. So be warned you cannot believe what EasyCar tell you, there website still says the charge is 10 euros.
1 February 2026
Unprompted review
Reply from easyCar
Dear Gerry,
Thank you for taking the time to share your experience, and we are sorry to hear about the inconvenience you encountered at Innsbruck Airport.
Regarding the cross‑border fee, we understand how frustrating it must have been to expect one amount and then be charged a higher fee at the desk. To clarify, the cross‑border charges shown during booking are based on the information provided by the supplier at that time. These fees are set directly by the rental supplier, not by EasyCar, and they can vary depending on the rental period, vehicle type, and the supplier’s own pricing updates. This means the final fee at the rental desk may differ if the supplier has changed their rates.
We always display the cross‑border information we receive from the supplier, but unfortunately, we cannot control or override the supplier’s final charges at pickup. As the rental company would not release the vehicles without applying their updated fee, we understand the difficult position this put you in.
We appreciate your feedback and will continue working with our suppliers to ensure clearer and more consistent information for our customers.
If you would like us to review your booking again, please contact our support team with your reference number and we will be happy to assist further.
Kind regards,
Anas
The customer service was friendly and the car as expected
The customer service was friendly and reliable and the car met our full expectations
16 March 2026
Unprompted review
Reply from easyCar
Dear Customer,
We're happy to hear that our customer service was helpful and dependable, and the car fulfilled your needs. Thank you for your positive feedback!
Kind regards,
Anas
Took 3 attempts to book car.
Took 3 attempts to book car.
Hopefully I will get first two pending payments credited back to my account.
Have used EasyCar a few times in the past and have never had such problems.
4 April 2026
Unprompted review
Reply from easyCar
Dear Steve,
We appreciate you bringing this booking issue to our attention. We're sorry that you had difficulties and hope the pending payments are resolved quickly. We value your past patronage.
Best regards,
Mo
Shocking
Shocking, still awaiting refund and reimbursement of 2nd car i had to hire for twice the original cost
25 February 2026
Unprompted review
Reply from easyCar
Dear Brett,
I hope you are doing well,
I can see that you were refunded since March 17th, please try to check with your bank.
Best regards,
Mo
Slightly convoluted process
Slightly convoluted process, lots of small print. However worst bit was upon receiving email where you can download your voucher the link didn't work. Then tried other web link, that didn't work either. Used chatbot on main site which told me how to access another way (which was surprisingly easy/good).
Will wait to see what hire experience is like, but based on website, would avoid.
1 April 2026
Unprompted review
Reply from easyCar
Dear Claire,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@e.easycar.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it.
Best Regards
Mo
Excellent service and great staff
30 March 2026
Reply from easyCar
Dear Alun,
We're happy to hear that the process was easy for you, and we appreciate your satisfying feedback. Thank you so much!
Best regards,
Mo
Very Easy to book and Navigate
29 March 2026
Unprompted review
Reply from easyCar
Dear Martyn,
We're happy to hear that the process was easy for you, and we appreciate your satisfying feedback. Thank you so much!
Best regards,
Mo
Fantastic service on having a flat tyre.
On the second day we had a flat tyre. One phone call to the service desk, the car was picked up and a new car delivered - all within an hour. Fantastic service.
23 March 2026
Unprompted review
Reply from easyCar
Dear Christina,
We're happy to hear that we could resolve the flat tire issue so quickly and get you back on the road with a replacement car within an hour. Thank you for your fantastic feedback!
Best regards,
Mo
EasyJet changed our flight time and…
EasyJet changed our flight time and whenever I went to amend my booking to change time of pick up the website crashed. I was eventually told that I couldn’t amend it as I’d paid with Apple Pay. This was after the full refund window had closed by the time I got in touch with them on WhatsApp. Eventually a 40inute phone call sorted it but was a totally frustrating and lot made clear that I couldn’t amend booking but just try again later. Not sure if I would use them again due to easyJet an easy car not in contact with each other when flights get cancelled and rearranged
30 March 2026
Unprompted review
Reply from easyCar
Dear Ms Charlotte,
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced when trying to amend your booking after your flight time changed. It's regrettable that the website crashed and that you experienced confusion regarding Apple Pay and amendments. We'll review this internally to improve our processes and communication.
Best regards,
Mo
Do Not Use ThisCompany
booked a car from a company called U Save at Liverpool Airport. Partly my mistake as had booked for an employee to drive the car. When he went to collect, they asked for a £2000 deposit. He didn't have a card to cover it. When i offered to pay, they said i would have to be covered on the insurance at an extra cost of £963
The office isn't at the Airport and it all felt a bit wrong. I asked to cancel the booking and left. They have now taken £860.00 on my credit card and im struggling to get anyone to help.
3 March 2026
Unprompted review
Reply from easyCar
We regret that your experience did not meet expectations. The high deposit requirement and insurance costs, plus the off-airport location, caused concern. We're sorry the cancellation resulted in a charge and difficulty getting assistance. We'll look into these issues. We appreciate your feedback.
Terrible customer service
Terrible customer service and zero accountability.
I was wrongly charged a 40 EUR out-of-hours fee by Goldcar for booking ES913141130, even though EasyCar clearly listed the desk as open until 22:30 and allowed me to book a 21:30 pickup.
I contacted EasyCar on 19 January with full evidence, and after more than three months, all they’ve done is send the same copy‑paste response saying they are “waiting for information from Goldcar.” No action, no updates, no resolution.
This charge only happened because EasyCar provided incorrect information, yet they refuse to take responsibility. Completely unacceptable. I won’t be using EasyCar again and strongly advise others to avoid them.
16 January 2026
Unprompted review
Reply from easyCar
Dear Miguel Ángel Vergara,
Firstly, I would like to apologize for the issue that you experienced.
It's quite clear from your feedback that you're disappointed and frustrated.
Unfortunately, as we are not physically present during the pick-up time, we are unable to resolve the issue on your behalf without running an investigation and contacting the supplier for more information. Our Relevant department has encountered a backlog of its cases and is working tirelessly to provide a resolution as soon as possible. I can see that they are already working on your case, so they will get it resolved soon.
I apologize for any inconvenience caused.
Best Regards
Kholoud
Friendly and efficient staff
Friendly and efficient staff. Car had all scratches etc declared. Easy system to pick up car. Parked a short walk from terminal building. Drop off easy too.
19 March 2026
Unprompted review
Reply from easyCar
We're happy to hear that you found our staff friendly and efficient, and that you found the car pick-up and drop-off process easy. We appreciate your positive feedback!
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