Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the helpful staff and the fast shipping service provided for many items like paints and specialized tools. Many buyers appreciate the strong performance of products such as the rust encapsulator and various coatings used in their projects. However, some customers also noted frustrating issues with incomplete shipments, delayed orders, and occasional missing parts. Some reviewers were not happy with unexpected color mismatches on custom paint and damaged packaging received during transit. People also mentioned difficulties when trying to resolve problems through customer support channels regarding returns and exchanges.

What people talk about most

Product

Consumers find product quality to be a mix of satisfaction and disappointment, as while many reviewers praise... See more

Order

Reviewers mention mixed feedback about order experiences, as many customers appreciate quick shipping times... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the well-built items, excellent... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel,... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise the exceptionally fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 3 out of 5 stars

The product appears to work fine. It was just applied a day ago. The reason I rated this a 3 was the shipping charge of 15.78. I think that was excessive considering my order was 12.57. My fault for n... See more

Company replied

Rated 3 out of 5 stars

Price on Facebook ad was not honored at checkout. Company representatives gave an excuse that they cannot control when the ads run. I know for a fact this is not true. And even if it were true, you sh... See more

Company replied

Rated 3 out of 5 stars

Did you know Eastwood gives. Veteran's discount? They hide it so you have to call in your orders. Eastwood also doesn't notify customers if items are on back order. Also, this is NOT an American made... See more

Company replied


Company details

  1. Auto Parts Store
  2. also in
  3. Auto Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(248)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ok I have been restoring Classics for…

Ok I have been restoring Classics for over 20 years. Now I must share that Eastwood has many quality products, tools, paint etc that are fairly priced and delivered quickly. My experience is they care about their customers as they offer great all around service as well as products.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

5 for customer service

5 for customer service. My stuff was damaged in shipping. Eastwood's handled it over the phone, on the spot, at their expense. Can't ask for better than that.

30 June 2023
Unprompted review
Rated 3 out of 5 stars

I really like the sockets with the…

I really like the sockets with the Teflon sleeves for protecting the wheels but when I got them one of the sleeves was broken in half so now it’s going to be just a big hassle to either send them back or go to the store for a replacement a simple inspection would’ve solve the problem, but whatever

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Quality service and products

I have purchased from Eastwood several times, online and by phone. I’ve felt like the service is very good, and the products I purchased have been very good quality. I think service and quality products are very important to the folks at Eastwood.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing tool

I’ve heard of Eastwoods being a car guy
but never dealt with them directly having seen what I wanted in a brake line tool
for tight bends I was all over it after all the right tool for the job is amazing…

23 July 2023
Unprompted review
Rated 5 out of 5 stars

I purchased the Evercoat Feather Fill…

I purchased the Evercoat Feather Fill for my husband's 59 ElCamino.
We couldn't find what he used years ago, so, we found this at Eastwood. He's pretty skeptical when it comes to different products. Well, he loves this product! It goes on like a dream! He is very happy!
Shipping was super speedy also!
Thank you Eastwood!

27 June 2023
Unprompted review
Rated 2 out of 5 stars

Lack of customer service.

Have been trying for three days to reset my password but never receive an email allowing the password change. called three times for assistance, their answer the system will not allow them to assist in password updates for security reason. Their system never sends a email to update my password. No one will take ownership and try to help. They say it my take up to 30 minutes to receive the password update email. Never arrives after three days. Not sure how they stay in business. Sent two emails to customer service, so far no replys.

22 May 2023
Unprompted review
Rated 1 out of 5 stars

It took over a week for my "in stock" product to ship

I ordered a Milwaukee drill over a week ago. At the time the posting for the product said it was in stock. Today is day 8 and the order is still shown as "processing". I called to check and she verified it was in stock, but couldn't reach the person in the shipping dept. and would call me back. UPDATE: I received an email that the product had been shipped.

13 May 2023
Unprompted review
Rated 1 out of 5 stars

the paper masking machine sub par…

the paper masking machine sub par quality i expected better from eastwood since they claim to be body shop suppliers the machine poor fitment i had to buy more screw to make i work right i got 15.00 off for the machine it rip and tears masking paper

3 May 2023
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for your feedback about The Eastwood Company. We apologize for any negative experience you may have had. We take all reviews seriously and appreciate your input. We strive to provide the best service to our customers and hope to have the opportunity to make things right.

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