I bought a water filter and tap many years ago. It needs to be replaced every three years. This company is invariably easy to deal with. Every order is delivered promptly, any queries are dealt with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great advise in the planning of what we needed for our 4 bed house. fitted filter and softener at mains incomer so all water is treated. had it running a couple of weeks, the cleanliness of the water... See more
Company replied
I believed that the transformer module for my water softener (originally purchased in 2018), had failed and called EMWC on Monday AM. I spoke to Emma and we talked through the problem and she confi... See more
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Speedy delivery Only arrived today so havnt had it fitted yet. But customer advice was excellent, very helpful and gave me a good deal. Cant wait to get it fitted. Plus I also have the reverse osmos... See more
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Company details
Information provided by various external sources
EMWC East Midlands Water Company - Supplying water softeners, a wide range of water filters, UV water treatment, Reverse Osmosis, water purifiers, limescale prevention and water ionisers. Bespoke systems or off the shelf. Treating domestic and commercial water for more than 32 years. Proud to be based in the UK
Contact info
2 Cannock Street, LE4 9HR, Leicester, United Kingdom
- 0116 276 3334
- info@emwc.uk.com
- www.eastmidlandswater.com
4.5
Excellent
745 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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The service was excellent
The service was excellent. Ordered water softner and it was delivered the next day. Staff were very helpful giving advice
30 March 2026
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you for your kind review. We're delighted to hear that you were pleased with the excellent service, quick next-day delivery, and the helpful advice from our team.
We really appreciate your feedback and are glad we could make the process smooth and straightforward for you. If you need any further assistance, we’re always here to help.
Superb service.
We bought a softener and whole house filter when we met EMWC at the Home Building and Renovation Show. The equipment arrived earlier than expected and was very well packaged. We had a slight issue with one of the valves in the connection kit but after a friendly call with the office and technical team replacements arrived the next morning. We cannot fault the help, service or equipment provided.
19 March 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you for your fantastic review! It was great meeting you at the Home Building & Renovation Show, and we’re so pleased to hear that your equipment arrived ahead of schedule and was well packaged.
We’re glad our team could quickly resolve the issue with the valve and get replacements to you the very next morning. Providing helpful, friendly support is something we take great pride in, so it’s wonderful to know that came through in your experience.
We really appreciate your kind words about our service and equipment—thank you again for your support!
Glad I found the filters
Glad I found the filters
I was told these filters were no longer made and I was delighted to find them on your website. They were dispatched on time and I even got a free water bottle. What’s not to like they’re a little more expensive than the ones I used to get, but at least you stock them. Thank you.
20 March 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you for your great feedback. We're so pleased you were able to find the filters you’d been told were no longer available—it’s always a win when that happens.
It’s fantastic to hear that your order arrived on time and that the free water bottle was a nice extra surprise. We appreciate your understanding on pricing, and we always aim to provide quality products along with reliable service and availability.
Thanks again for your support, and we’re glad we could help.
always buy my filters from EMWC they…
always buy my filters from EMWC they are very helpful and fast deliver
2 March 2026
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you for your continued support! We're so pleased to hear that you always choose EMWC for your filters and that you find our team helpful and delivery fast.
We really appreciate your loyalty
Great product
Great product, great service and a big shout out to James for his help. I was a bit apprehensive about ordering this softener for delivery to Greece - but needn't have been, delivery was handled efficiently and a small problem with the inner tank was sorted out very quickly. I'm one of those who don't usually leave reviews but the overall sevice I received deserved 5-star feedback from this satisfied customer; I wouldn't hesitate to recommend EMWC
20 February 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you so much for taking the time to leave such a thoughtful review—we really appreciate it, especially as you don’t usually leave feedback!
We’re delighted to hear that your order arrived safely in Greece and that everything was handled efficiently. It’s also great to know that the issue with the inner tank was resolved quickly and to your satisfaction.
A special thank you for your kind words about James—we’ll be sure to pass on your shoutout, he’ll be pleased to hear it!
Your recommendation means a lot to us, and we’re so glad we could provide a 5-star experience. If you ever need any further assistance, we’re always here to help.
Excellent service by EW
Excellent service by EW. Order processed quickly and delivered promptly. Very satisfied.
16 February 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you for your kind feedback! We're so pleased to hear that you were happy with the quick processing and prompt delivery of your order. It’s great to know you’re very satisfied with the service from us!
Swift top class service from a top class company
I have bought from this company for many, many years and change the filter every 3years as recommended. They routinely remind me when a replacement is due and their after sales is excellent. I fully recommend the company
17 February 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you for your continued loyalty over the years! We're delighted to hear that you've consistently had a positive experience with us, from our replacement reminders to our after-sales support. It’s great to know our service has met your expectations, and we truly appreciate your recommendation.
I spoke to a very helpful man on the…
I spoke to a very helpful man on the phone and I ordered my water softener from him. He told me it was easy to fit. I decided to use a plumber to fit it as I am not acquaint with softeners. There was an issue with the sensor and after my plumber had been here for almost 2 hours, he couldn’t get it to work. He had to return for another hour to fit the replacement sensor and run the softener system to make sure it worked. Altogether a Very Expensive experience. A shame as it all started so well!
2 February 2026
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Hello Susan, I am sorry to hear you have had difficulties with your installation which resulted in requiring a replacement sensor for your unit. You chose an excellent softener which will give you many years of improved water quality for your property. Please get in touch if you need any further assistance and one of the team will be very pleased to help.
Highly customer focused company
We have had a water softener & drinking water filtration through EMWR for 7 years. Whenever we need advice, technical assistance or necessary repairs they have been so helpful & responsive. Professional, empathetic, knowledgeable - highly recommended. A particular thank you to Andy & Penny, always there with advice when needed
5 February 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Hello Mr and Mrs Anson, thank you for your lovely review. Although a small business, we do have a great team who always aim to assist whenever possible. Thank you for your continued support.
Great product, good for health, exceptional service.
They have a great product which is genuinely useful , well designed, easy to install and adds to good human health. Service back up is professional; polite, efficient and very helpful.
6 February 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you John, delighted to hear you are a happy customer. Best wishes EMWC
Check the filters are correct!
I only started experiencing issues with this company last year — prior to that, I’d never had any problems. Last year I was sent the wrong filters, which was eventually corrected. Unfortunately, the same mistake happened again this year, and even after reporting it, another incorrect set was dispatched. A plumber had already begun fitting the unit assuming the parts were correct, so I’ve had to pay for him to come out twice. I appreciate that the call-out cost isn’t directly their fault, but it was still an inconvenience caused by their error. What’s most frustrating is the lack of accountability: they didn’t seem concerned and simply told me I’d receive a £6 refund for the price difference — which I still haven’t received. I’ve also emailed about this and haven’t had any response. Overall, the customer service has been disappointing.
***update - their customer service department has been very fair in their response***
31 January 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Hello Victoria,
Thank you for your patience, and please accept our sincere apologies for the issues you’ve experienced with your last two orders. I completely understand how frustrating this must have been. After reviewing your account, I can see that an error occurred in March last year. While this was resolved at the time, unfortunately the order record itself wasn’t updated. When you placed a recent order, the details from the previous order were copied across, which led to the incorrect filters being sent to you. Our warehouse team noticed the mistake and corrected it promptly; however, this was done without the usual paperwork being processed. As a result, our Customer Services team wasn’t aware that you were still waiting for a refund. I’m very sorry for this oversight. I’m pleased to confirm that this has now been fully resolved, and we’ve refunded you in full for your most recent filter purchase, rather than the £6 you were expecting. This has been processed as a goodwill gesture in recognition of the inconvenience you’ve experienced. We supply a very wide range of reverse osmosis filters and always aim to ensure the correct replacements are supplied. On this occasion, we fell short of that standard, and for that I’m sorry. Please be assured that your account has now been clearly noted to prevent this from happening again.
Thank you again for bringing this to our attention, and for your understanding.
Best wishes , EMWC
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you Robert. We take great pride in our fast fulfilment track record. Best wishes EMWC
Happy customer
I have been using one of these for many years now ( I think about 33 )and have always been very satisfied.
22 January 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
That's wonderful to hear - we hope you will be a happy customer for another 33 years! Best wishes EMWC
I can speak to a human!
I can speak to a human!
It’s great to call and speak to someone who knows their stuff. Very easy to order and fast delivery. The products are excellent quality and work well. I've been a customer for several years and never been disappointed. I bought a water softener and filter for my daughter when she renovated her house too. Highly recommend
19 January 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Hello Ms Kadir - it's so lovely to read your great review as it reinforces what we know about our products and the way we run our business using as you say 'humans'! Our team are great and we are always telling them so. Thank you for your continued custom. Best wishes EMWC
Dealt with problem promptly
EMW took over the company that I have bought my water filters from for many years, so I hoped they would continue to be good value. The second filter we bought developed a rare fault and they have been very quick to replace it, so I feel happy to continue buying from them.
21 January 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Hello Linda, we are glad we have been able to help when something went wrong. Kind regards EMWC
Replacing a faulty tap.…
I bought a water filter and tap many years ago. It needs to be replaced every three years. This company is invariably easy to deal with. Every order is delivered promptly, any queries are dealt with efficiently and very pleasantly. It is clear to me that they hold customer satisfaction as a core value.
I bought a new tap four months ago which began to malfunction recently. When I contacted them I was given a new tap with minimal fuss and with their usual friendly manner.
19 January 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Dear customer, thank you for your great review. You are 100% correct. We always try and make every customer experience with our company, great. Best wishes EMWC
Our regular supplier of all things water
Our regular supplier of all things water. Great products at good prices and amazing customer service. Can't recommend enough.
19 January 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Responding to a review like this gives me such joy! (I am in charge of the Customer Service team) Thank you, kind regards EMWC
Brilliant service
I was beautifully guided to the correct uv converter by a knowledgeable person, it was shipped the same day and arrived the following one. Excellent service
13 January 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Excellent to hear, thank you. Best wishes EMWC
REQUIRED A REPLACEMENT FILTER OVER THE…
REQUIRED A REPLACEMENT FILTER OVER THE HOLIDAY AND OFFICE CLOSED BUT PHONE WAS FORWARDED AND ANSWERED BY EMPLOYEE AT HIS HOME. TOOK ALL DETAILS, OFFERED A LOWER PRICE AND ARRNGED FOR FILTER TO BE SHIPPED AND RECEIVED WITHIN THREE DAYS. EXCEPTIONAL AND OUTSTANDING SERVICE
6 January 2026
Reply from EAST MIDLANDS WATER COMPANY LIMITED
That's great to hear. We have invested in new communications methods to be able to do exactly this - greater flexibility whilst still helping customers. Best wishes EMWC
Perfect for my needs
Perfect for my needs
Cartridges Has not let me down in all the years I have been with EMWC.
13 January 2026
Unprompted review
Reply from EAST MIDLANDS WATER COMPANY LIMITED
Thank you for your long standing custom. Best wishes EMWC
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