Easirent Reviews 

Barbara was fantastic! Super quick and very helpful. Was nervous because my trip has gone too smooth thus far. But she was able to get me in and out very quickly so I can enjoy my trip here in Florida. Thank you so much, Barbara!

My husband and I flew in from Nebraska to Dallas on Saturday May 9th. The shuttle arrived and the guy never said one word to us, in fact for a while I thought we were on the wrong shuttle. We were told it was about a mile from Dallas Fort worth, when it was about 15 minute drive. We arrive at a building that had a little sign on the door. Easirent 635 Robbie Dr, Irving Texas 75061 We were given a vehicle, but he looked around the lot for quite some time to try to figure out which vehicle to give us. He chose a vehicle with Bald Tires. We started driving to Granbury .My husband noticed they left the gas tank on Empty ! We go a couple more miles and the Key Fob goes off and says....LOW BATTERY.... We were obviously not given a quality vehicle. so we go BACK to EASIRENT , even though the lobby was full we told them, you gave us a vehicle with Bald Tires, with no gas and now the Key Fob is going off saying Low Battery. We just wanted our money back so we could be on our way to a Real Rental Car Center. I really thought he was NOT going to charge us, however when I received my e-mail they did charge us !!!!! $65.35 or $100.11 I was furious but just wanted to get on our way. The guy that helped us was very nice though, he had black braided hair and some of his teeth were gold, with a brilliant smile. I do hope these charges are reversed. It would only be the right decision. Thank you

THIS IS THE WORSE COMPANY TO RENT FROM A BUNCH OF SCAMMERS I RENTED FROM THEM RETURNED THE VEHICLE THEY WENT BACK INTO MY ACCOUNT TOOK OUT MONEY TWICE. WHEN I TRIED CALLING THEM THEY WOULD NOT RESPOND THEY KEPT HANGING UP ON ME AND WOULD NOT EVEN RESPOND. THEY KEPT PUTTING ME ON HOLD AND HANGING BEWARE!!!!!!!!!!! n

I would not go near this company. The let me down with hours notice. I was moving house and had van booked for weeks. The day before they rang me multiple times changing the time I could collect and then hours before I was due to collect cancelled. Staff so rude and unhelful. Cost me money as I could not move and had to pay the landlord an extra weeks rent until I got sorted with Hertz who were brilliant.

literally the worst rental place iv ever encountered . they were rude, they were dirty, the car had broken seat belts, the car seats for my baby were dirty , the car itself had so many scratches on it , who knows if they assumed you did it. It took 2 hours to get a car then we had to switch due to the broken car seat. It was overall a waste and so gross. I would never ever go to them again

Car they gave me was filthy. The windshield was stained with water marks, the car had no wiper fluid, the seats were stained and the steering wheel was sticky. Never getting my business again. Irving, Texas location btw

xtremely disappointed with both Expedia and Easirent.

My flight was delayed, causing me to arrive outside Easirent’s stated pickup window. However, the real issue was that Easirent provided no practical after-hours support, did not answer their phones, and offered no reasonable solution despite operating as an airport rental provider.

I contacted Expedia support immediately and was advised under case reference 30174548 that it was acceptable to secure an alternative rental vehicle so I would not be stranded overnight. I relied on that guidance in good faith.

Despite this, Easirent classified the booking as a “no-show” and refused any refund consideration. Expedia then repeatedly hid behind the vendor policy instead of properly addressing the actual circumstances, even after multiple escalations and a second case reference (31083751).

What has been most frustrating is the complete lack of ownership and meaningful review. Responses appeared templated and were often sent within minutes, making it hard to believe the case history or prior support conversations were actually reviewed.

As a long-standing Expedia Platinum member, I expected significantly better customer support and advocacy. Instead, I was left paying for a vehicle I physically could not collect due to flight delays, lack of vendor support, and conflicting guidance from Expedia itself.

I would strongly caution travelers about booking with Easirent, especially if there is any chance of delayed arrival, and I am very disappointed in how Expedia handled the situation overall.

Horrible 500 surprise deposit
Reserved a SMALL car received SUV with 4 bald as in BAD tires no traction rain slipping and sliding everywhere customer service quickly transferred me to a bad line and instantly disconnected
Bad service CSR supposed was scheduling a tow?! Charlotte Douglas airport BOYER st

I Got a a rental Car through Priceline which was offered to me for $15/Day. However, the total payment ended up to Over $500.00. So,
1. This car rental is closed by 10:00 PM, which you don’t see when you book your car rental, and you will find yourself in trouble if you are picking your car after that time
2. They refused to accept my insurance saying they had issues with Root insurance, which was not disclosed in any of the rental process from booking to picking up the car
3. The attendant asked me if I can have the pass covered by them or be responsible for any amount of tolls in Dallas, I said I will handle the tolls my self, and he asked do you understand how the express lanes work? I said yes and signed the agreement.
Finally, I see they charged me around $173 for tolls and Fees while I am only responsible for about $63.00 tolls and around $138.00 for forced Insurance coverage besides what I paid through Priceline which was around $151.00.
NEVER EVER GO WITH THIS RENTAL CAR AS IT COSTS YOUR MONEY AND HEALTH AT THE SAME TIME.
UNDISCLOSED LOCATION HOURS, REJECTION OF YOUR OWN INSURANCE IN THE LAST MINUTES AND GOING WAY BEYOND YOUR ADVERTISED DAYLY CAR RENTAL RATES. I WOULD RATHER CALL IT CRAZYRENT.

They worked fast and efficient. The whole process was easy! Customer service was great! Have their own shuttle from the Airport. I was in and out. Price was good!

Rented in PHX, 4/21/26 to 4/25/26. Never again.

Their "lot" (if you can call it that) is located 10-15 minutes off-site despite their listing saying they are at the airport. The van was incredibly cramped and uncomfortable with seats and aisles so tiny you have to be a child to squeeze through. Our first driver didn't get the step stool out for us despite obviously having elderly passengers. When asked she said she "just didn't trust it". Then get a better stool! The interior of the van was also dirty with empty bottles and cans in the cup holders. The driver blamed it on "the guys who drive it before me".

The booking process was fine because we went through Expedia, but the check-in process was miserable. Small little office, not particularly clean, surly office staff, pushing insurance upgrades, and misrepresented the car we received (we were told it was a hybrid).

The car was in decent condition except for some dog hair in the back seat and trunk.

Returning the car was terrible - no clear guides on where to go, impatient garage staff who gave us no help whatsoever - just asked one or two questions and handed us the paperwork. She didn't tell us where to go next or set any other expectations. We hadn't even unpacked the car yet before she got in it and started the engine like she was going to pull away.

In short: unless you're desperate, stick with one of the bigger companies and make sure to do your homework.

I had a very disappointing experience with this rental company.

I was incorrectly charged $103.75 for a parking violation that was issued on the same day at around 5:00 PM, while the vehicle had already been returned much earlier — at 2:44 PM on March 27. This is clearly confirmed by official return records.

Despite this, the charge was processed automatically based only on a system match of the vehicle, without properly verifying:

* the actual return time of the vehicle
* the exact time the violation occurred
* or who was actually in possession of the vehicle at that time

Customer support did not conduct a proper investigation and repeatedly referred only to what “the system shows,” without reviewing the actual facts, including the confirmed return time and possible reassignment of the vehicle to another user.

I requested a proper review, including return records and camera footage, but my concerns were not properly addressed.

As a result, I was charged for a violation that occurred after the vehicle had already been returned and was no longer in my possession.

This process appears to be fully automated and insufficiently reviewed, which raises serious concerns about the company’s accuracy, responsibility, and customer service standards.

This was a horrible place to rent a vehicle. Staff are very rude. Would not recommend renting a vehicle from them. Rental property not listed. This was in Las Vegas at Harry Reid International Airport. Showed them my insurance coverage but would not rent to us until we bought there insurance. What was a great price became an expensive price. Stay Away

DO NOT RENT FROM EASIRENT. Terrible customer service, hard to reach. They told me I could return the car at another location in a neighbor state. I rented in Phoenix and had to change flight home from Vegas, no problem, just a $50 charge. They did not charge the $50 and are now telling me that I am at fault and are holding the $250 deposit. 3 calls, 1 month and much frustration, i am still out $250. NEVER AGAIN!

We rented in Las Vegas and the initial shuttle was great. One at the main office it took almost 1.5 hours to receive the rental, there were also several guests waiting. They stated were waiting for card to be washed. After using the car for 3 days, the return process was quick and the shuttle returned us in a timely manner. Also, they will ask for your "full coverage insurance policy" . This was the first time I have ever been asked this from a car rental company. Would I use the company again? The answer is no.

Wait time for the shuttle was over 20 minutes at the Tampa airport. The driver was courteous and helpful with luggage. Car locations is a A LONG WAY FROM THE AIRPORT. I haven’t returned the car yet but have concerns about how much time I should allow to make sure I don’t miss my flight!

Tristen at the counter was amazing. I showed up with an expired insurance card but he worked with my insurance company to verify current coverage.

Inside of the car was clean but the windows had lots of water spots.

Although the price is great, I’m not sure I would use them again. Having to lug suitcases up escalators and then stand outside in the heat for 20+ minutes waiting for the shuttle is more than I want to face.

Worst rental car experience in Vegas ever. Never rent from them.

This company has turned a bad experience into a better one.Hospitalized on my trip and faced with being charged late fees ect.This company made it so that I could extend rental and not have to worry about late fees and lossing my deposit.Thank you Easirent Orlando. You guys are the greatest.

Check-in was fine and efficient until I learned you have an add on fee for driving out of the state in which you rented the car

The agent assured me the extra $110 was in the fine print - and I’m sure it is- bad on me for not reading that.

However I have a huge issue with any fee that is not fully disclosed at the marketplace level when you are shopping for a car. So unfortunately- I can’t imagine what other fees you have that are not fully disclosed upfront- I can’t use your company again