Duration Windows Reviews 696

Needed replacement parts from a previous order over 10 years ago. Coral was fantastic in tracking down the original order and helping to resolve the issue. Really helpful, thank you very much.

Coral was so helpful, nothing was to much trouble 10/10

Just placed our third order for secondary double glazing from Duration Windows in Canvey Island as so pleased with the product and the excellent service we received from Ken Dantes Mortimer. We returned to this branch requesting specifically to be assisted by Ken as he has such extensive knowledge,
is incredibly efficient, helpful and friendly.

I contacted Coral to try to locate and purchase some replacement handles. My request was dealt with very swiftly and accurately with items in the post the same night. Very east to do business with. Recommended.

My project is the upgrade from W20 steel windows to suitable thermally broken windows in a part 16th C -part 17th C Yeoman's House. Jon Wade at Duration has been very helpful in providing information, drawings and samples to help us firstly decide on the suitability of particular frames in proportion and design, and in providing supporting info to accompany our Listed Building Consent application.
Jon has been friendly and speedy with responses in assisting us to this stage.
Chris Taylor Architect

Fantastic communication, advised by Coral who was extremely helpful in resolving our problem. Would highly recommend, thank you so much.
(L Deering)

I visited Duration's showroom in Canvey. Me and my clients were very impressed with Ken. He showed us all the options, with no hard sell.

Needed a replacement window as one had fractured due to a stone been thrown at it. Also someone to install it. Duration supplied local Glaziers and the window was changed promptly

Lucy responded to my query and dealt with it expeditiously.

I requested some urgent O&M information from Coral and she promptly sent over exactly what I needed within minutes. Great job!

My husband is a carpenter and general builder and we've been working together to do secondary glazing installation for the first time. Coral was an incredible help figuring out the best choices for the project and ensuring that we were sending the details and the measurements in the way that they needed. Really appreciate the extra time she gave, excited to see the windows!

I have used Duration a number of times and find their products to be of good quality. Ken in the showroom knows all the products extremely well and is very helpful.

I have been really pleased with the after sales I have received from Duration. Lucy helped me to check my order number and arrange replacement handles on the same day. Overall a brilliant service thanks!

I booked an appointment at Duration's Canvey showroom to find out what my options were to replace the windows and doors on my house.
I was met by Ken who was courteous, professional and had an excellent and in depth knowledge of all the products. He asked intelligent questions to determine my requirements and was able to point out the best options for me, as well as how to avoid those little pitfalls that may not occur to you when planning. Great experience. Thank you.

Just had a meeting with Ken in the showroom, to look at some crittal doors and roof lights. He was very thorough, patient and friendly. He really helped us make an informed decision on what we want. We will definitely be buying from Duration Windows.

I recently visited the showroom at Duration Windows and was thoroughly impressed with the wide range of aluminium windows and doors they offer. The quality and variety of their products really stood out.

A special thank you to Jon Wade, who was extremely helpful throughout the visit. He took the time to understand our needs and advised us on the best systems that would suit our specific requirements. His knowledge and professionalism made the experience smooth and informative.

It’s great to see a company like Duration Windows on the market, offering high-quality products backed by excellent customer service. Highly recommended!

support was excellent from the first enquiry to the delivery of the goods, with very helpful personnel at every stage

Excellent and customer service from both Charlie and Willow when getting quotes and ordering some windows and a bifold door. Friendly and professional. Very competitive pricing.

Jon Wade really helped me out with my order and he was really fun as well. A fantastic experience of great customer service and I already know that Duration windows make great product because this is the third time I have used them. Highly recommended.