Dunford Penrose Surveyors Reviews 

Paul phoned after the survey and gave a detailed review of his findings. He was very polite and knowledgeable. I also phoned a week letter with a query and he was very happy to help.

Very happy with the service we received for a level 3 survey on a property we are buying. Excellent communication throughout and accommodated a change in dates without issues. Mo our surveyor was very helpful and gave us a lot of detailed information over the phone on the day of the survey. Very professional and swift responses to our emails and phone calls.

Couldn’t fault a thing! Thank you

I am a solo first time buyer and I have been doing lots of research as this is one of the single biggest purchases a person can make. I saw all of the positive reviews about Dunford Penrose and decided to go with them for my level 3 survey. Nicki was amazing and communicated clearly and quickly about the process. I also can’t thank Trevor enough who conducted the survey, he was extremely professional but also extremely honest about the condition of the property which left a lot for me to consider. The report was sent when they said it would be and it was extremely thorough and detailed. As a result of the survey and other things that have come to light, I have made the decision to pull out of the property I was in the process of purchasing, however, I will definitely be using this company again!

I have been met with professionalism from the get go. Initially not knowing what survey would be best for me, Katie took the time to go through the different levels and gave good advice. The survey was booked and carried out very quickly and I received a detailed and informative report a couple of days later. I am super impressed with level of detail that Paul, the surveyor has packed into the report. He called me immediately after the survey to convey the highlights and asked if I had any questions. The interactive report is an added bonus, as were the drone photos of the roof. Amazing company and deserve every 5 star review they have earned.

Kenny was friendly, professional, informative, communicative and gave reassurance and valuable input.

Booking the survey with the office was painless and efficient, all in the same day I commissioned Dunford Penrose. The survey itself was very thorough, a sizeable and impressive document. In addition to the finished report, the surveyor talked me through the survey directly after his visit on a call (1h 30mins in duration) which covered the most important details and concerns from the visit. Excellent.

Very details Survey, and great engagement with everyone involved

The process from start to finish was excellent. Initial communication was clear, prompt, and attentive (though not pushy), and the survey itself was organised quickly and efficiently. The surveyor, Kenny, was fantastic: as promised, he called me on the day of the survey to make me aware of key points, producing a thorough report within a few days. He was also extremely helpfully following the survey, generously giving his time for a couple more phone calls to discuss particular issues and helpfully sending through a slightly amended survey to clear up some ambiguous wording. I felt genuinely cared for as a customer; I wouldn't hesitate to use Dunford Penrose again or to recommend them to others. Many thanks indeed.

When buying we were told that surveyors tend to be a waste of money. I’d say that’s only half true here. We went for the level 2 survey based on the company’s own recommendation.

Initially we were very happy with our report having been given peace of mind that everything is in order and assured over the phone that the property we were buying would need minimal work. However months into buying the property we discovered very basic things were either missed or ignored by the survey.

Issues raised on the survey report and questioned by myself were then down played in a telephone call with the surveyor as necessities and assurance given that issues can be rectified without much cost.

We are now facing around £5000 in rectification costs that could have been negotiated off the price of the house had issues been identified in the survey and made clear that the windows were beyond the point of repair.

When contacting Dunford & Penrose their initial response was to suggest we should have bought a higher level of survey which is obviously outrageous as they suggested the level 2. They then decided to back track and say that in the survey report it says they cannot be held liable. Very brick wall approach to customer issues there was no suggestion of liability, an apology and acknowledgement would have sufficed.

Whatever the reply here we had weeks of communication with them to be fobbed off.

AVOID if you don’t want to be ripped off. Pay tradespeople to view with you at fraction of the cost.

The survey Report came back and It was very informative and clearly set out so that I could understand what was said. It also potentially has saved me a lot of money if I had gone ahead with the purchase of this property. I decided the risk was too great. It was well worth the money spent on the Survey.

Everything. The survey was organised very quickly. It happened when they said it would. We got a phone call to talk through their findings and then a full written report a day later. It was a house that needed a lot of work and so we wanted to know that there weren't things we hadn't noticed of a more serious nature. This report means we can talk seriously with the architects about a schedule of works. Very helpful. And the people who work in the office and conducted the survey are wonderfully friendly and explain everything in ways we could easily understand!

Really good communication, report is exceptionally thorough and quick turnaround.

Very smooth and efficient to book and arrange the survey. Great service and advice from Rosie and plenty of feedback throughout. Very thorough and professional survey and report carried out by the surveyor William, with an initial telephone call on the day of the survey.

Can't fault the service from Dunford Penrose.
The turnaround between booking, and the survey itself, was around two and a half weeks.
After the survey was carried out, I received a call on the same afternoon from the surveyor, Kenny, who gave a thorough explanation to what he found, providing very useful context for the full report which came through 4 working days later.
The report itself is very comprehensive, including drone photos of the roof of the property, and has given me all the information I needed.

It was very easy to arrange a survey. The response was prompt, booking was confirmed promptly. The surveyor phoned upon completion with a preliminary summary and the full report arrived within 3 days. It seems full and comprehensive.

Rosie and Edward were both extremely friendly and professional. Very happy with the service given.

Great value and thorough report. Thanks Katie and Paul

Very throughly written report. Given good advice and what to do next. Rang us in the day of the survey for verbal feedback.

Excellant service highly recommended