Duelz Reviews 

679
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, most reviewers were somewhat happy with their experience overall. Many people found the staff to be very helpful, responsive, and knowledgeable, often resolving issues efficiently and with a positive attitude. Customers appreciated the clear explanations and support received, especially when dealing with deposits or account-related queries. Some also noted the quick response times from customer service and the overall pleasant experience provided by the support team. However, a significant number of people reported issues with withdrawals, citing delays and difficulties in receiving their winnings. Some reviewers were not happy with the verification process, mentioning requests for sensitive information and accounts being closed without explanation after winning. The website itself received mixed feedback, with some experiencing technical difficulties and others finding it to be a good platform when functioning correctly.

What people talk about most

Payment

Consumers find payment to be a negative experience, with many reporting significant difficulties and delays... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers praising it as a favorite gaming... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Response time

People report ambiguous experiences with response times, with some customers praising fast and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My account needed verification, before I could make my withdrawal, I had £800 pending, once my account was verified they sent me only £350 and I was concerned I wouldn’t get my remaining £450. After s... See more

Rated 4 out of 5 stars

Only doing a 4 star, is because it was my face site, my withdrawals were always a couple of days which is fine, but I logged in on my new phone the other day, and it says error 505 now. And wants me t... See more

Rated 1 out of 5 stars

Withdrawal is not allowed only deposits allowed. When I requested for withdrawal, was asked to send sensitive information like debit card details on an email which is very risky. Upon privacy concer... See more


Company details

  1. Casino
  2. Gaming service Provider
  3. Online Casino or Bookmaker

Written by the company

Duelz.com is nothing like the casinos you’ve seen before. We're taking online casinos to the next level - and yes, we know what we’re talking about!


Contact info

3.0

Average

TrustScore 3 out of 5

679 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(679)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Help needed and got

Enquired about help and I had an email back within the hour very happy with this and hope they can resolve my issue with me

16 March 2026
Unprompted review
Rated 1 out of 5 stars

DO Not USE this casino

DO Not USE this casino
I would actually call them thieves
I tried to withdrawal large amount of money and they asked me to vertify myself
I sent in all documents which are not been accepted , including driving licence utility bills etc
Still wint pay out my withdrawal!
There no support ! Help takes you back to withdrawal being process .
Ignore email on support . No phone number for company
Do not use this site , it’s a scam or thieves

12 March 2026
Unprompted review
Rated 4 out of 5 stars

Waiting on £500 withdrawal

Still waiting on only a £500 withdrawal (otherwise I would give it a 4-5 star) - it advertises instant withdrawals yet it's been at a "Waiting for approval" status for over 24 hours now (it's a weekday) and I've gotten no comms/emails. Worried I've been scammed but lets see - if I don't update this review just know I didn't get my withdrawal!

Update: Got the withdrawal, ended up withdrawing circa 1.5K - good site tbf

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Joined duelz a few months ago ..

Joined duelz a few months ago ... I have tried to make a withdrawal of £130and now getting asked for documents to verify my identity. I literally have none of the documents they want as I have never had a driving licence and my passport expired about 40 years ago ( I'm 76) . Every other casino site has been great and accepted a photo of my old passport, along with my birth certificate, marriage licence, bus pass and bank statements. This casino aren't even acknowledging my emails which I have attached the documents too! So now it looks like I won't be paid my winnings but they are allowing me to make deposits! Not happy at all because I have no intention of buying a new passport at my age.

Edit .... After reading other reviews I will definitely be getting in touch with the gambling comission and hopefully they will look into this company.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. I've won 4k in 3 hours playing. I was a bit worried about the withdrawal because it took 3 days for the verification to take place, but afterwards I've received the money, and would definitely play again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

THIS CASINO IS THE WAY FORWARD

Been with this casino for roughly a couple of months and I have to say that I’m highly impressed! Tons of games, great atmosphere, friendly support’ lightning fast withdrawals
Although my latest withdrawal has seen to be taking a little longer than usual I’m sure it will hit my bank account soon. Keep up the good work DUELZ

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick responses

Quick responses, Very supportive and mindful emails as they notice you have been playing for lengthy periods, and honestly one of the quickest with withdrawal.

15 February 2026
Unprompted review
Rated 1 out of 5 stars

THIS IS THE WORST CASINO I EVER PLAYED

THIS IS THE WORST CASINO I EVER PLAYED
WHILE YOU ARE IN THE GAME CONTINUOUSLY LOG YOU OFF.
NO WARNING AT ALL .YOU CAN NOT EVEN LOG IN JUST TO CHAT CUSTOMER SERVICE ,YOU NEED TO WAIT 24 HOURS.

YOU WILL ONLY GET STRESSED
SLOTS NEVER PAYS SINGLE WIN TOO.

STAY AWAY FROM THIS WEBSITE

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick support contact and helpful solution

When a deposit didn't go through, support actually got in touch with me first. They let me know it was a bank issue and then helped me sort it out, step by step. They even threw in a nice bonus for the inconvenience. The whole thing was handled so well - I really felt looked after.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Given driven licence proof of address…

Given driven licence proof of address with in last 3 months now wont realse funds unless i have a passport me holding my licence in a pic waiste up. Sent over bank statement in lsst 3 months too.. Do NOt USE THIS PLACE WITH HOLDING 400. DEPOSITED OVER 2K. I REPEAT DO NOT USE THESE GUYS

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Suspended account with pending withdrawal and no communication

I m very disappointed in this casino. I have played and won 1200 . Before i started to play i have checked the status on my account and it was fully verified. Once i hit the win and withdrew i was requested a bunch of documents. I have send them all and couple of days my account showed that all is good. So, i thought great waited for my withdrawal and still nothing send numerous emails without any replies. Today i woke up tried to log in and surprise surprise my account is suspended no email recieved no updates no money. They not giving any update on anything they do whatever they want and just fully scamming people my mistake that i haven't checked the reviews before i started playing with them. Please stay away from this casino and they should be reported to gambling commission.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Breached their own terms and conditions

This company has breached its own terms and conditions by not carrying out checks and allowing a person to add gambling charges to my phone bill. They refuse to assist in anyway and hide behind the guise of you are not a customer. So they admit fault but will not refund the unauthorised charges to my phone bill. The customer service is poor and extremely unhelpful. They are aware I am a veteran with cancer and refuse to deal with their mistake

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer support handled my issue with…

Customer support handled my issue with great efficiency. I had a small concern about my account balance, and they immediately investigated it. They explained what happened and reassured me that everything was correct. The clarity and honesty of their response really stood out.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Everything about this screams dodgy

Everything about this screams dodgy. The duelz fights are with bots, somehow that's legal... Games all start lagging after 10 minutes and the payouts drop, happens to me every time. Volatility and payout rates are awful, with some games at 70% rttp?! Every game has a jackpot or is a high volatility variant. The entire online slots presence these days is absolutely awful

27 December 2025
Unprompted review

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