My account needed verification, before I could make my withdrawal, I had £800 pending, once my account was verified they sent me only £350 and I was concerned I wouldn’t get my remaining £450. After s... See more
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Review summary
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Company details
Written by the company
Duelz.com is nothing like the casinos you’ve seen before. We're taking online casinos to the next level - and yes, we know what we’re talking about!
Contact info
Malta
- www.duelz.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Help needed and got
Enquired about help and I had an email back within the hour very happy with this and hope they can resolve my issue with me
DO Not USE this casino
DO Not USE this casino
I would actually call them thieves
I tried to withdrawal large amount of money and they asked me to vertify myself
I sent in all documents which are not been accepted , including driving licence utility bills etc
Still wint pay out my withdrawal!
There no support ! Help takes you back to withdrawal being process .
Ignore email on support . No phone number for company
Do not use this site , it’s a scam or thieves
Easy to get bounce rewards on the customer service team so friendly is great website
Voodoo dreams
I really like voodoodreams ...the games…
I really like voodoodreams ...the games ..the bonuses..first time I have dealt with customer support fast friendly and thorough
Waiting on £500 withdrawal
Still waiting on only a £500 withdrawal (otherwise I would give it a 4-5 star) - it advertises instant withdrawals yet it's been at a "Waiting for approval" status for over 24 hours now (it's a weekday) and I've gotten no comms/emails. Worried I've been scammed but lets see - if I don't update this review just know I didn't get my withdrawal!
Update: Got the withdrawal, ended up withdrawing circa 1.5K - good site tbf
Joined duelz a few months ago ..
Joined duelz a few months ago ... I have tried to make a withdrawal of £130and now getting asked for documents to verify my identity. I literally have none of the documents they want as I have never had a driving licence and my passport expired about 40 years ago ( I'm 76) . Every other casino site has been great and accepted a photo of my old passport, along with my birth certificate, marriage licence, bus pass and bank statements. This casino aren't even acknowledging my emails which I have attached the documents too! So now it looks like I won't be paid my winnings but they are allowing me to make deposits! Not happy at all because I have no intention of buying a new passport at my age.
Edit .... After reading other reviews I will definitely be getting in touch with the gambling comission and hopefully they will look into this company.
Great experience
Great experience. I've won 4k in 3 hours playing. I was a bit worried about the withdrawal because it took 3 days for the verification to take place, but afterwards I've received the money, and would definitely play again.
THIS CASINO IS THE WAY FORWARD
Been with this casino for roughly a couple of months and I have to say that I’m highly impressed! Tons of games, great atmosphere, friendly support’ lightning fast withdrawals
Although my latest withdrawal has seen to be taking a little longer than usual I’m sure it will hit my bank account soon. Keep up the good work DUELZ
Quick responses
Quick responses, Very supportive and mindful emails as they notice you have been playing for lengthy periods, and honestly one of the quickest with withdrawal.
Hands down THE most legit online casino…
Hands down THE most legit online casino there is ... 100 % everytime.
THIS IS THE WORST CASINO I EVER PLAYED
THIS IS THE WORST CASINO I EVER PLAYED
WHILE YOU ARE IN THE GAME CONTINUOUSLY LOG YOU OFF.
NO WARNING AT ALL .YOU CAN NOT EVEN LOG IN JUST TO CHAT CUSTOMER SERVICE ,YOU NEED TO WAIT 24 HOURS.
YOU WILL ONLY GET STRESSED
SLOTS NEVER PAYS SINGLE WIN TOO.
STAY AWAY FROM THIS WEBSITE
I like the facts about cash back in…
I like the facts about cash back in spiritual points of free bonuses and spins
Quick support contact and helpful solution
When a deposit didn't go through, support actually got in touch with me first. They let me know it was a bank issue and then helped me sort it out, step by step. They even threw in a nice bonus for the inconvenience. The whole thing was handled so well - I really felt looked after.
Given driven licence proof of address…
Given driven licence proof of address with in last 3 months now wont realse funds unless i have a passport me holding my licence in a pic waiste up. Sent over bank statement in lsst 3 months too.. Do NOt USE THIS PLACE WITH HOLDING 400. DEPOSITED OVER 2K. I REPEAT DO NOT USE THESE GUYS
Suspended account with pending withdrawal and no communication
I m very disappointed in this casino. I have played and won 1200 . Before i started to play i have checked the status on my account and it was fully verified. Once i hit the win and withdrew i was requested a bunch of documents. I have send them all and couple of days my account showed that all is good. So, i thought great waited for my withdrawal and still nothing send numerous emails without any replies. Today i woke up tried to log in and surprise surprise my account is suspended no email recieved no updates no money. They not giving any update on anything they do whatever they want and just fully scamming people my mistake that i haven't checked the reviews before i started playing with them. Please stay away from this casino and they should be reported to gambling commission.
Breached their own terms and conditions
This company has breached its own terms and conditions by not carrying out checks and allowing a person to add gambling charges to my phone bill. They refuse to assist in anyway and hide behind the guise of you are not a customer. So they admit fault but will not refund the unauthorised charges to my phone bill. The customer service is poor and extremely unhelpful. They are aware I am a veteran with cancer and refuse to deal with their mistake
I love this site it's relaxing to play…
I love this site it's relaxing to play on the slots arcade
Customer support handled my issue with…
Customer support handled my issue with great efficiency. I had a small concern about my account balance, and they immediately investigated it. They explained what happened and reassured me that everything was correct. The clarity and honesty of their response really stood out.
I experienced a login issue and reached…
I experienced a login issue and reached out to support. Chris from the support team responded quickly and helped me regain access. His professionalism and clear instructions made the situation easy to resolve.
Everything about this screams dodgy
Everything about this screams dodgy. The duelz fights are with bots, somehow that's legal... Games all start lagging after 10 minutes and the payouts drop, happens to me every time. Volatility and payout rates are awful, with some games at 70% rttp?! Every game has a jackpot or is a high volatility variant. The entire online slots presence these days is absolutely awful
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