Druni Reviews 10,316

I buy for my wife a perfume every Christmas. Normally, it's neatly wrapped as a gift. This time I could buy a bag, And that was it. What a excellent service. This was the last time. At Druni, the customer is no longer king. R. de Groot

IT IS HORRIBLE Experience!
They hold my order on “preparing” for days just to cancel it anyway at the end!
And they do not return my money and no one answering it!

Compré un perfume de yves saint laurent y para nada es original, no huele igual ni aguanta media hora el olor, le escribo para cambiar o devolver y me dicen que en ningún caso aceptan cuando ellos mismos tienen en la página web y también cuando compras que puedes cambiar o devolver el producto sin ningún problema. no recomiendo para nada, en mi caso tiré 75€

Wish I had read the reviews here. Ordered 12 products in Sept. 10 were in my parcel, the other two were out of stock (although not when I ordered) and I received a refund for only one of them. Emailed customer service 2w ago to ask for refund of the other or to deliver the missing product… nothing. I know where not to buy going forward..

I bought Dior Homme from this retailer in store in Calpe. After opening been shocked by difference in scent with which I had before. Suspected fake I contacted Dior directly who confirmed authenticity. Dior changed their scent recently without changing packaging. Today I bought EDT Hermes in Alcoy store. Very friendly and helpful staff. Encouraged me to have loyalty card with discount on future purchases. Overall great experience and will recomend as genuine seller.

Very poor. I received an odourless expensive 'perfumed' lotion and they refused to accept a return sending me around in automatic no reply email circles until I just gave up. Dreadful service. Do not recommend. The shop assistants although pleasant couldn't help either.

Bought a stale/fake Perfume, the pop up to my complaint said they would answer within 48 hours, 3 weeks later after many unanswered emails they sent an email basically saying i only had 24 hours to open a complaint so no help at all, terrible rip off company, avoid.

incredibly rude and since I shop in the Segovia, Juan Bravo branch a lot, it doesn't change. The attitude of some members of staff there is really shocking. Grumpy, indifferent and rude, depending on the day. It's tiresome. If you don't like your job, it's very simple, get another where you don't interact with the general public.

The order never arrived and after raising a ticket with their cursomer service the status of the order was updated to delivered. This is unacceptable. Their service is truly horrible.

La colonia de Tommy Hilfiger es malísima. No se el motivo, pero no huele como la original. Parece solo alcohol.

**COMPANY IS POTENTIALLY FRAUDULENT**
at the very least extremely unprofessional, they do not deliver any of your paid for items - after you order they say part of the order is not in stock, so they refund a portion - but the amount they refund is much less than what it should be -- AND they never deliver the remaining items

I am still waiting my full refund.

BUYER BEWARE!!

Something is defenetly up with their online team - i submitted and payed for an order of 190 euros on 27th of July, and then NOTHING. The order is still "being processed" - i can only cancel the order once recieved.
I opened 5 support tickets with NO ANSWER.
I called the phone number they have - voice message indicates a different number to call -> and the number is NOT valid....I'd be curious if anybody figured out how to resolve this...

I placed an order online. The delivery company failed, saying the address was incorrect. Nonsense! I've ordered online from Druni before, and it worked fine. I emailed Druni about it. No response, emailed again, still no response. So now no perfume and no refund. Never again Druni.

I placed order by 12th August expecting the with in 48 to 72 hours. I signed into my my account after 4 days and website says order closed. Shocked, they even did not send shipping details and how the order is close. The word close even does not exist anywhere in description of their order status. I sent them email but after reding all these reviews I am thinking I am wasting more time.
I would recommend stay away from this website and order from somewhere else where delivery is guaranteed.

Made an order on the 23rd of July, it still hasn’t even been sent. I received an email from the 1 week ago saying that one of the products was out of stock and that I would be refunded but nothing has happened. I have sent their customer service 3 emails without reply. So I’m sat here without my products and no refund.

If I could give NO stars I would. Their customer service is diabolical. I ordered something on the 20th July which was not processed, so, I therefore cancelled the order on the 29th July. I received an email on the 29th stating a refund was being processed. I have completed THREE contact forms NONE of which have been responded to. I shall NEVER order from Druni online again and I shall tell all my friends of the issue I have had. Take my advice and don't go there!!

I ordered delivery online to the store. There has been no delivery for 2 weeks. The support never responded to me. I lost 70 euros. I do not recommend ordering anything online, since no one is going to return your money.

Terrible customer service
No answer to customer phone and Wattsapp is a robot that is useless
Order not delivered

made a pretty big order. but mainly ordered for the serum. i received all the products except for the serum. 55 euros lost. contacted customer support a million times. went to the physical store. sent a message on WhatsApp. they do not care. no response. no one is working on the issue. no serum, no refund, no apology, nothing. i have been ordering from them for 3 years. it was a first time i´ve had an issue. but it also was my last time buying from them. customer support does not exist, so ordering online is a gamble.

Pedí un cofre que en principio contenía un perfume, un gel de ducha, un after shave y un eau de perfum de 10ml.
En el cofre no había after shave y el eau de perfum es de 5ml.
lo considero un engaño