Drømmeland A/S Reviews 

5,169
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

UPDATE: Corporate calls this "serving all customers fairly." Reality: The manager ignored a family with a baby to chase an easy sale, told us to "try pillows yourself," and still made us wait after... See more

Company replied

Rated 5 out of 5 stars

We bought our bed at the Frederiksberg store, and the whole experience was excellent. The staff member who helped us was very patient, answering all our questions even when we changed our minds a fe... See more

Company replied

Rated 5 out of 5 stars

Alan went above and beyond to get our pillows to us because of PostNord ineptitude. We ended up getting two (and returned the extra one) but the customer service was exceptional. The mattress is also... See more

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Rated 5 out of 5 stars

We came in to buy a bed frame after moving to Denmark from the U.S. We were greeted by the most friendly employee! He was happy to speak English with us, offered us a lovely cup of coffee, and helped... See more

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Linens Store
  5. Mattress Store

Written by the company

Drømmeland er Danmarks største sengespecialist. I vores butikker har vi uddannede sengerådgivere og Danmarks største udvalg af de bedste sengemærker på markedet. Du sover 1/3 af dit liv, lad Drømmelands sengeeksperter hjælpe dig med at sove godt. Vores vision er at få Danmark til at sove bedre. Vi kan tilbyde soveløsninger skræddersyet efter din krop og dine behov. Kom ind til os og få god rådgivning - det er dit første skridt mod en god nats søvn.

Drømmeland A/S

Written by the company

Nem og fleksibel finansiering
Hos Drømmeland har du mulighed for at finansiere din nye seng og tilpasse den månedlige betaling til dit budget. Når du har fundet et månedsbeløb, der passer dig, kan du se, hvilke muligheder du har inden for den valgte ramme. Måske er der plads til at opgradere sengen med en gavl, vælge en ny dyne eller gå efter den seng, du drømmer om. På den måde kan du finde en samlet løsning, der passer til både dine ønsker og din økonomi. Finansiering tilbydes på gældende vilkår og efter kreditgodkendelse.
Vi leverer altid gratis til kantsten
Mange af vores produkter er ikke just små - vi har derfor gjort det nemt for dig at få den leveringsløsning du har brug for. Til kantsten er gratis, men du kan altid vælge at tilkøbe følgende services: Indbæring i et valgfrit rum Indbæring og samling af sengen Indbæring, samling og bortskaffelse af den gamle seng.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 82% of negative reviews

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4.5

All reviews

(5,169)

635 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience w. Jennie in Amager

My girlfriend and I visited the store in Amager in search of a new mattress. Jennie quickly greeted us with kindness, knowledge and enthusiasm. She was incredibly helpful and professional, which was particuarly nice given that we are foreigners/do not speak Danish. She made us feel very comfortable and gave us all the necessary information to purhcase the mattress for delivery to our new flat. I can definitely recommend this store, and speaking with Jennie directly.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Super god service og virkelig god seng…

Super god service og virkelig god seng at sove i, kan klart anbefales 😊

15 March 2023
Unprompted review
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Reply from Drømmeland A/S

Hej Morten

Tusinde tak for de rosende ord - og dejligt du har fået den helt rigtige seng for dig.

Mange hilsner fra

Rikke / Drømmeland

Rated 4 out of 5 stars

I had an overall good experience

I had an overall good experience. The service was very good and the attention from store personnel was appreciated, adding discounts to the price, making it very competitive. The delivery was completed before expected date. I arranged the delivery at home with assembling included during delivery.
The only reason I don't give 5 stars, is because one piece was missing to final assemble the bed, and I had to go myself to the store to get it and put the beds together back at home. They could also deliver the missing part, but it would take a couple of days. As compensation for the inconvenience, they offered me a new sheet for the bed.

17 February 2023
Rated 5 out of 5 stars

Super god service og en fantastisk…

Super god service og en fantastisk behandling..
Kan kun anbefales

24 February 2023
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Reply from Drømmeland A/S

Hej Brian,

Dejligt at høre, at du har haft en god oplevelse med Drømmeland.

Venlig hilsen
Rikke / Drømmeland

Rated 5 out of 5 stars

God service

God service - men laaaang leveringstid - vist nok pga at det var et black-friday-køb - så okay :)

27 January 2023
Drømmeland A/S logo

Reply from Drømmeland A/S

Hej Ole,

Tak for din anmeldelse.
Vi er glade for, at du er glad for dit køb.

Venlig hilsen
Eva / Drømmeland

Rated 1 out of 5 stars

The bed has a bump in the middle

We bought a double bed from Drømmeland for around 20.000kr, and it has a BUMP in the center, which makes it uncomfortable to sleep in the middle.

The worst part is that we complained, and after 2 months of back and forth, Drømmeland service people say that “this is normal in this kind of bed”. We didn’t get any solution from them, they only solve it if the bump is >2cm. (Ours was 1cm)

Allan, salesman from Amager Drømmeland, could have mentioned that the bed has bumps in the center, when we tried and bought the bed.

Mette Henriksen, Sengerådgiver, has been quite condescending and patronising with us on our email conversations.

Ted, on the other side, was quite helpful checking the bed.

30 November 2022
Unprompted review
Drømmeland A/S logo

Reply from Drømmeland A/S

Thank you for your feedback on your experience in Drømmeland. We always strive to provide the best service and guidance to our customers, but can see here that there is room for improvement. We pass on your feedback and allow us to use it for training and improvement in the future.
If there are any questions, please contact us.
Sincerely,
Lotte / Drømmeland

Rated 5 out of 5 stars

meget tilfredst

God information om produktet, let at handle med, god service helt til sengene stod hos os.

22 October 2022
Drømmeland A/S logo

Reply from Drømmeland A/S

Hej Leif,

Hvor er det dejligt at høre, at du har haft en god oplevelse med Drømmeland! Tak fordi du delte den med os.

Venlig hilsen
Eva / Drømmeland

Rated 5 out of 5 stars
Drømmeland A/S logo

Reply from Drømmeland A/S

Dear Jeff,
Many thanks for your positive review, we appreciate it!
We already look forward seeing you again soon.
Have a wonderful day,
Nadja - Drømmeland

Rated 5 out of 5 stars

Drømmeland in Hørsholm - Excellent!

We visited Drømmeland in Hørsholm on Saturday 8 August, having just moved to Denmark from the UK. Unfortunately we were advised on landing that there would be significant delays in our shipping container arriving and so we were in desperate need of a bed, to collect that same day.
Mr Christian Andersen went out of his way to help us and made sure that we had not only a bed but all of the necessary linens and soft furnishings to go with it. Mr Andersen’s customer service was absolutely excellent and his warm, friendly manner helped ease an otherwise very stressful situation. I cannot recommend him highly enough and the quality of Drømmeland’s products is fantastic too. It will definitely be our first port of call if we need another bed for our guest room or more linen in the future.

19 August 2022
Unprompted review
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Reply from Drømmeland A/S

Dear Lucy,
Many thanks for your positive review, we appreciate it!
We already look forward seeing you again soon.
Have a wonderful day,
Nadja - Drømmeland

Rated 5 out of 5 stars

Great choice

I couldn't have chosen the same product if I'd have bought it online. Jennie was great, she helped me with my multiple requirements on a new bed giving me advice and support. Loved it.

26 April 2022
Unprompted review
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Reply from Drømmeland A/S

Dear Gisela,
Many thanks for your positive review, it means a world to us. We will go a long way to help our customers meet their needs and requirements.
Sleep well and long ;)
Best,
Nadja - Drømmeland

Rated 5 out of 5 stars

Det var en god sted at handle man fik…

Det var en god sted at handle man fik meget at vide om sengen.

30 March 2022
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Reply from Drømmeland A/S

Kære Birgit,
Tusinde tak for den flotte anmeldelse, det betyder meget for os. Vi takker for din venlige måde at være på.
Med venlig hilsen,
Nadja - Drømmeland

Rated 5 out of 5 stars

Super service

28 February 2022
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Reply from Drømmeland A/S

Kære Mads,
Mange tak for den flotte 5-stjernet anmeldelse, og for at du tog dig tid til at dele din feedback med os.
De bedste hilsner,
Nadja
Drømmeland

Rated 5 out of 5 stars

fin service-

24 February 2022
Drømmeland A/S logo

Reply from Drømmeland A/S

Kære Lone,
Tak for den fine anmeldelse, det er vi glade for.
Vi elsker positiv feedback!
Mvh, Nadja - Drømmeland

Rated 5 out of 5 stars

fin service

fin service.

10 February 2022
Drømmeland A/S logo

Reply from Drømmeland A/S

Kære Jan,
Tak for stjernerne, det er vi glade for. Vi glæder os til at se dig igen.
Go' dag.
Nadja - Drømmeland

Rated 2 out of 5 stars

Fin behandling i forretningen

Fin behandling i forretningen, men Tempur sengene er alt for hårde at sove på. Ingen mulighed for bytte eller returnering selv om sengene var meget dyre, over 50.000kr.

9 January 2022
Drømmeland A/S logo

Reply from Drømmeland A/S

Kære Janne

Tak for din bedømmelse og kommentar her på siden. Jeg kan se at jeres nye seng er leveret for knap 3 uger siden. Det er helt normalt at have en tilvænningsperiode, så jeg vil anbefale at i giver den nye ligge komfort lidt mere tid. Hvis det ikke lykkes jer at blive glade for den er i velkomne til at skrive til mig på info@droemmeland.dk

Venlig hilsen

Peter m
Drømmeland

Rated 5 out of 5 stars

Fantastic focus on the customer

Fantastic focus on the customer, paying attention to all details and it was clear the high concern in the highest satisfaction level. The ratio quality/price is fair and the delivery/ mounting team was also excelent. We are very satisfied and highly recommending not only to our family, friends and colleagues! Thank Vejle Drømmeland team!

6 August 2021
Rated 3 out of 5 stars

Happy customer with some questions 😊

There was some mistakes happened during the sales and also some scratches underneath the bed but the shop manager was very much helpful and dedicated and he could keep us satisfied at the end.
The only thing that I do not understand very well is the Drømmeland’s 60 days price gurantee policy. There has been a campaign of 40-50% discount the past few weeks which I would like to receive on my purchase too. I would like to get a clear answer from Drømmeland on this.

17 October 2020

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