Best quality for bed! I didn't know what to expect, but the bed came on time as proposed by the store. Easy to assemble, and super comfortable mattress! Besides beautiful and heavy wood. 100% rec... See more
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I ordered and purchased a complete set online. Everything is easy when you are about to pay. It has been several weeks the customer service says we gave it to the delivery company and they will contac... See more
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Everything was seamless from Sengefabrikken side. The customer service is quick and with the needed information. They even got a me an extra duvet for free because the delivery company was messing up.... See more
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SENGEFABRIKKEN has made it easy for you to choose a new bed online. The descriptions of the beds are comprehensive and very detailed. It is 10 years ago I last purchased a new bed so getting to know t... See more
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Company details
About Sengefabrikken
Written by the company
Kvalitetssenge direkte fra fabrikken til dig
- 💬 Kundeservice hver dag 9-23: Vi er klar til at hjælpe på telefon, mail og live-chat.
- ⭐ 4.6 på Trustpilot: Tusindvis af tilfredse kunder.
- 🛠️ Dansk håndværk: Komplette sengeløsninger direkte fra vores danske håndværkere.
- 🔄 100 dages tænkepause: Fuld returret - vi vil sikre, at du er tilfreds.
Vores koncept er ligetil; Sengefabrikken leverer danske kvalitetssenge direkte fra fabrikken og hjem til dig. Vi ved godt, at det kan føles lidt vildt at skulle købe sin nye seng på nettet. Men vi ved heldigvis også, at det sagtens kan lade sig gøre. Hos os får du altid komplette sengeløsninger direkte fra hænderne på vores danske håndværkere.
Kundeservice hver dag 9-23
Vi har sparet alle fordyrende mellemled som butikker og showrooms væk, så du altid får kvalitetssenge fra Sengefabrikken til markedets bedste priser. Men selvom du ikke kan møde os fysisk, betyder det ikke, at du skal gå på kompromis med kundeservice eller personlig vejledning - faktisk tværtimod.
Vores kundeservice er online hver dag fra kl. 09-23 på telefon, mail og live-chat så du lynhurtigt kan få svar på dine spørgsmål og få den helt rette, kompetente vejledning, når det passer dig.
100 dages tænkepause med fuldt retur
Fra den dag, du modtager din nye seng fra Sengefabrikken, har du 100 dage til at afprøve din nye seng. Er du ikke tilfreds med farven, designet og komforten, eller har du simpelthen bare fortrudt dit køb, kan du returnere hele sengen inden for denne periode.
Konceptet er enkelt. Stilrene, moderne og enkle kvalitetssenge i komplette løsninger leveret gratis direkte fra fabrikken til dig - og selvfølgelig krydret med god kundeservice, som den skal være - hver eneste dag.
Dansk håndværk – bygget til at holde
Written by the company
- Danskproducerede senge i kompromisløs kvalitet
- Hos Sengefabrikken tror vi på godt, gammeldags dansk håndværk. Derfor bliver vores senge produceret i Danmark – med fokus på solide materialer, grundigt snedkerarbejde og høj komfort, der holder i mange år. Vi udvælger nøje kvalitetsmaterialer, der sikrer stabilitet, støtte og lang levetid. Hver seng bliver samlet med omhu og faglig stolthed, så du får et produkt, hvor der er tænkt over detaljerne hele vejen fra konstruktion til komfort. Vores kunder mærker forskellen – og det afspejler sig i deres anmeldelser. Når du vælger en seng fra Sengefabrikken, vælger du danskproduceret kvalitet, du kan stole på.
Personlig kundeservice
Vi er her for dig – før, under og efter dit køb
Hos Sengefabrikken er god kundeservice en lige så vigtig del af oplevelsen som selve sengen. Vores kompetente sengevejledere står klar til at hjælpe dig alle ugens dage, uanset om du har spørgsmål før dit køb, brug for rådgivning undervejs eller opfølgning efterfølgende.
Vi tager os tid til at forstå dine behov og guider dig trygt frem til den rigtige løsning – uden pres og uden smarte salgstricks. Det er vigtigt for os, at du føler dig tryg gennem hele processen, og at du altid kan få fat i et rigtigt menneske, når du har brug for hjælp.
Contact info
Vesterbro Torv 3, 1, 8000, Aarhus, Denmark
- 89878259
- kontakt@sengefabrikken.dk
- sengefabrikken.dk
Dansk håndværk
4.5
Excellent
3K reviews
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Det er bare super god service og hurtig…
Det er bare super god service og hurtig levering altid fantastisk god behandling
9 December 2025
Reply from Sengefabrikken
Hej Henrik
Tusind tak for din anmeldelse ✨
Det glæder mig at høre, at du oplever god service og hurtig levering hver gang. Vi står klar, hvis du får brug for hjælp fremover.
Venlig hilsen
Amanda
Sengefabrikken 😴💭
Best quality for bed!
Best quality for bed!
I didn't know what to expect, but the bed came on time as proposed by the store.
Easy to assemble, and super comfortable mattress! Besides beautiful and heavy wood.
100% recommend the store and praise for the good client experience
8 August 2025
Reply from Sengefabrikken
Hi Andreza,
Thank you so much for your 5 star review - it means the world to us! I'm so happy to hear that you are satisfied with everything :-)
Have a nice day!
Reply from Sengefabrikken
Hej Rusik,
Tak for dine 5 stjerner :-)
Second bed ordered from there and if I…
Second bed ordered from there and if I had to buy another, I will still use them.
Its good for what it is - its not amazing but for the price, you cannot get anywhere nicer.
Enjoy the comfortable mattress!
24 June 2025
Reply from Sengefabrikken
Hi Marc,
Thank you so much for your kind words, and for choosing us not once, but twice!
We're really glad to hear that you’re happy with the value and comfort. It means a lot to know you'd come back to us again. ✨
Thank you for the five stars.
// Cecilie, Sengefabrikken 😴💭
Truly the best customer service I have…
Truly the best customer service I have ever experienced. The comfort of the bed is also really good! :)
27 May 2025
Unprompted review
Reply from Sengefabrikken
Hej Maria
Tusind tak for de flotte ord! ⭐
Det betyder virkelig meget for os at høre, at du har haft den bedste kundeserviceoplevelse - det er præcis det, vi stræber efter. Og hvor er det skønt at høre, at komforten også lever op til forventningerne.
// Amanda, Sengefabrikken 😴💭
Amazing experience 😍
Amazing experience 😍
Almost 2 month ago we ordered our huge bed from Sengefabrikken. The quality=price for 100%!
I love it, I sleep much better. We have it soft but not too much soft, so we have no problems with it. I really recommend those beds!
Also, wanted to say Thank you to Julie from kundeservice who was very fast with replying, kind and helpful. (ordernr. #74695)
11 March 2025
Unprompted review
Reply from Sengefabrikken
Hi Iliana,
It sounds absolutely fantastic 👏 Thank you very much for your 5 star review.
// Mathias, Sengefabrikken 😴💭
Reply from Sengefabrikken
Hej Ewa,
Sounds amazing! Thank yoy very much for your 5 star review 🤩
// Mathias, Sengefabrikken 😴💭
I just ordered a 180x200 bed from…
I just ordered a 180x200 bed from Sengefabrikken.dk. They promised free delivery, and a free return, if I am not happy with my choice. (Makes it less scary) I got help from Cecilie through the online chat. She was extremely polite and helpful, very quick to reply, and answered all my overly worried questions with great patience. Haha! I am super excited to receive our new bed, hope it arrives soon. I will update this review when it arrives! :D
11 November 2024
Unprompted review
Reply from Sengefabrikken
Hi Hamida,
Sounds amazing! Thank you very much for your 5 star review 🤩
// Mathias, Sengefabrikken 😴💭
Perfect service, perfect products, full recommendations!
Everything was seamless from Sengefabrikken side. The customer service is quick and with the needed information. They even got a me an extra duvet for free because the delivery company was messing up. The mattress I bought is top quality, with a REALLY good price. I will surely recommend them further!
2 September 2024
Reply from Sengefabrikken
Hi Tomislav,
Sounds amazing! Thank you very much for your 5 star review 🤗
// Mathias, Sengefabrikken 😴💭
Top Service & Quality
From ordering to delivery of my new bed everything went seamlessly.
The bed, with a spacious compartment for linens etc. in the base, is very comfortable.
23 July 2024
Unprompted review
Reply from Sengefabrikken
Hej Eva,
Sounds amazing! Thank you very much for your 5 star review 🤩
// Mathias, Sengefabrikken 😴💭
Reply from Sengefabrikken
Hej Mette,
Det lyder rigtig godt! Tusind tak for din anmeldelse og 5 stjerner 🙌
// Mathias, Sengefabrikken 😴💭
Reply from Sengefabrikken
Dear customer,
Sounds amazing! Thanks a lot for your 5 star review 👏
// Mathias, Sengefabrikken 😴💭
Reply from Sengefabrikken
Hej Inge,
Det lyder bare godt! Mange tak for din anmeldelse herinde 🤩
// Mathias, Sengefabrikken 😴💭
Reply from Sengefabrikken
Kære kunde,
Det lyder bare godt! Tusind tak for din 5 stjernet anmeldelse - den er meget værdsat 🙌
// Mathias, Sengefabrikken 😴💭
They had a very bad delivery service
They had a very bad delivery service.
They did not in the specified time period as they mentioned in the SMS which was disappointing.
It happened two times in the row. I recommend to fix this issue by assigning better company for delivery or more cars or people :)
22 January 2024
Reply from Sengefabrikken
Hi Faraz,
Thanks for your review.
I'm sorry to hear that the delivery has been a bad experience. I'll pass your experience to our shipping managers so it wont happen again.
Despite the delivery, I hope you sleep very well.
// Mathias, Sengefabrikken
Great deal.
6 November 2023
Reply from Sengefabrikken
Hi Viorel,
Sounds amazing! Thanks for your 5 star review 🤩
// Mathias, Sengefabrikken 😴💭
The bed is completely fine but I’d a…
The bed is completely fine but I’d a bad experience with the delivery. They’ve arrived 20:30 when the time expected was between 15:30-17:30. Nobody let me know about the delay. I’d to contact to CS and then they told me we’re delayed. Then when the delivery came, the 2 men asked me for help to carry the bed upstairs when I’ve paid for this option because I didn’t want to take care of that! Same with my former bed, I’ve paid for the option they take it with them. They weren’t informed about this, one of them took a picture of my conversation with CS when I was making sure they will take my former bed. Then I’ve to help one of them to carry downstairs my former bed. It’s a shame that I’ve paid 1000 dkk extra for a poor service like that.
22 August 2023
Reply from Sengefabrikken
Hi Micaela,
I'm sorry to hear that you've had a bad experience with the delivery of your order.
If the delivery is delayed, the least you can expect is a message about it - I'm sorry about that. In addition, it's of course not optimal that you yourself had to help with collection + disposal when you have paid for it.
After your report, we've been in touch and refunded you the amount money for the services that were not performed correctly.
// Mathias, Sengefabrikken
Reply from Sengefabrikken
Hej Jannie,
Helt fantastisk! Dejligt at høre, at både service og levering har levet op til forventningerne -og ikke mindst at din nye seng er som ønsket 🤗
Tusind tak for din skønne anmeldelse.
// Mathias, Sengefabrikken 😴💭
I cant speak danish
16 May 2023
Reply from Sengefabrikken
Hi Elif,
Thanks for your 5 star review - much appreciated 🤩
// Mathias, Sengefabrikken 😴💭
Great service and delivery
Verisatisfied with the whole process from ordering to delivery. All my wishes were fulfilled, and even the delivery guy was very helpful and gave a hand with the lifting. Besides it is a very nice bed and a good mattress - sleeping like a dream.
20 February 2023
Unprompted review
Reply from Sengefabrikken
Hi Tenna,
Sounds fantastic! Thanks for your great review 🤩
// Mathias, Sengefabrikken 😴💭
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