DriveSolutions.com Reviews 1,310

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent service and quality products, often highlighting the helpfulness of the employees in guiding them to the right items for their needs. People frequently mention the prompt and fast shipping, with orders arriving in great condition and often exceeding expectations. The products themselves are consistently described as working perfectly, being exactly as described, and effectively upgrading or repairing devices. The ordering process is often noted as straightforward and easy, with useful compatibility tools available. However, some customers also noted issues with delivery times, experiencing delays beyond the estimated window. A few other people also felt that the product they received was used or not as described, with discrepancies in specifications or signs of prior usage. There were also instances where a received drive was reported as defective or difficult to clone, leading to frustration.

What people talk about most

Product

Customers had positive experiences with product, often praising the accuracy of online tools for selecting... See more

Quality

Customers consistently note positive experiences with quality, with many reporting that products arrived as... See more

Delivery service

People report positive experiences with delivery service, often praising the fast shipping and quick delivery... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of ordering the correct... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent service, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service I got from Gregory McDonald was no less than Outstanding. Greg got me right to what I needed and then helped me not only to upgrade my order to ensure maximum performance of my s... See more

Rated 5 out of 5 stars

Thank you for the prompt excellent service, for both the SK Hynix SSD and the SSK enclosure. Run and tested OK. Likely you know, but just in case, the enclosure package is labeled as HE-C371, but the... See more

Rated 5 out of 5 stars

Everything arrived in great condition and was shipped well. Once I downloaded Samsung Magician I was able to clone my 183GB used out of 1TB HDD in about 75 minutes. After swapping drives, system is ru... See more

Rated 5 out of 5 stars

The Customer Service and website was amazing. The Drive Solutions website was the only one that had my exact model of computer and showed all upgrade options available. After a slight shipping mishap,... See more


Company details

  1. Drives and Storage Service
  2. Computer Accessories Store

Written by the company

DriveSolutions.com specializes in storage devices for all applications including laptops, desktops, all-in-ones, servers, surveillance systems and more. We offer hard drives and solid state drives in all form factors including 2.5" & 3.5" PATA & SATA, M.2 SATA & PCIe NVMe, SAS, etc. We take the guessing out of what is compatible with your system with our EZ Upgrade Center, which has thousands of models of computers that show what replacements and upgrades are available for your system. Contact us for personalized assistance ... we are happy to help you whether you are replacing an existing drive or want to upgrade!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I called Drive Solutions, I got a great product!

I called Drive Solutions, just looking to clone to another drive just like the one in my laptop. Mainly because the drive was getting old and I wanted a replacement before it would start to fail. And the guy I talked to knew all about drives and about how they are implemented, he explained it to me (I had a 32g nvme start up drive and wasn't sure how it effected my main drive) and he directed me to upgrade to an ssd drive which was also a little bigger giving me more file space, while I was at it. So, I went for it, knowing I really wouldn't need to rely on the 32g nvme drive, because he explained it to me.
And after I cloned my old drive to the Samsung SSD, I assembled it into the laptop, expecting there might be complications. But when I turned it on, it was a little smoother, and faster, and windows asked me to reboot to update, so I did (thinking it was associating with the new drive). And whala, it works great! I am very happy with the product and advice Drive Solutions gave me.

Thank you Drive Solutions, especially for being experts in your field, and not simply a retailer!

16 November 2024
Unprompted review
Rated 5 out of 5 stars

The SSD arrived quickly and worked…

The SSD arrived quickly and worked perfectly. I never needed to use their customer service, but that's as it should be. Definitely recommended.

3 November 2024
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Reply from DriveSolutions.com

Thanks for the review John! We appreciate your business and are glad to hear everything worked perfectly!

Rated 5 out of 5 stars

Drive Solutions Know Hard Disks

Drive Solutions website menu is comprehensive and easy to use. The technical support staff are knowledgeable and discuss the functional merits of the market participants. The packaging and product delivery time frame are excellent! Drive Solutions is a great company!👌

2 November 2024
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Reply from DriveSolutions.com

Thanks for the review Ed! We appreciate your business and you taking the time to post a review.

Rated 5 out of 5 stars

Great Service!

On time delivery that resolved my issues.

29 October 2024
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Reply from DriveSolutions.com

Thanks for the order and glad we could help to resolve your issues. We appreciate your business!

Rated 5 out of 5 stars

A few days after I had made a purchase…

A few days after I had made a purchase online, I called Drive Solutions to ask about my order status. The rep who answered my call quickly checked, and advised me that my order was shipping that very day, and when to expect it. Much appreciated!

28 October 2024
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Reply from DriveSolutions.com

Thanks Peter! We appreciate your business and you leaving us a review.

Rated 5 out of 5 stars

Excellent experience -- Cloned a failing drive to new SSD

Excellent experience. Needed an upgraded drive for a failing hard drive. Using the online upgrade function, I was able to find my exact laptop (which is an 8+ years old laptop), and it showed me the SSD drives that were compatible.

Bought one of the compatible drives, plus the recommended SATA-to-USB cable.

I downloaded the (free) DiskGenius cloning software from the Internet (not associated with Drive Solutions), and was able to successfully clone my old hard drive to the new SSD drive using the SATA-to-USB cable.

The new SSD drive is REMARKABLY faster than the old hard drive, and the old laptop runs amazingly fast with it. I wasn't expecting such a great speed increase. I was just looking to replace a failing hard drive. Very, very pleased with this unexpected result.

I bought from Drive Solutions because they guaranteed compatibility or your money back. Since this was an 8+ year old laptop, I wanted to be sure it would work; and it has, perfectly.

Also, I bought an SSD drive with a 5-year warranty because I didn't want to have to go through this again with this laptop. Some of the cheap drives that you might find on AMZN could blow up early, and for me, it wasn't worth saving a few bucks.

27 October 2024
DriveSolutions.com logo

Reply from DriveSolutions.com

We are happy to hear that you were able to use our website to find the correct drive to upgrade your laptop and the SSD has made a significant improvement in speed. Thank you for the order - We appreciate your business.

Rated 5 out of 5 stars

Great job

Delivery was quick, considering the distance. SSD worked great - easy to install. Great experience.

21 September 2024
DriveSolutions.com logo

Reply from DriveSolutions.com

Thanks for the feedback Ken - We appreciate your business!

Rated 5 out of 5 stars
DriveSolutions.com logo

Reply from DriveSolutions.com

Thank you so much for taking the time to leave us a review Larry! We appreciate your repeat business with DriveSolutions.com. If there is anything else we can assist you with, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

It did the job

The drive arrived. I installed it and cloned it using the Acronis WD free download. The Acronis instructions were not helpful but the Acronis online forum had some helpful info.

21 September 2024
DriveSolutions.com logo

Reply from DriveSolutions.com

Jeffrey we are glad you were able to clone your drive successfully and found helpful instructions online to assist you. Thanks for the feedback and we appreciate your business!

Rated 5 out of 5 stars

I ordered a SSD drive for my desktop…

I ordered a SSD drive for my desktop and tried several cloning programs and none of them worked with this setup, Drive Solutions said the drive was compatible it was not due to possible bad sectors on the drive. Since there is a restock fee and return shipping I installed the drive on my laptop instead. Used the cloning software from the manufacturer and after making a few adjustments the drive works fine in my laptop. Gregory McDonald did a great job of helping with my drive problem and explaining what could have gone wrong with the drive clone not completing on my desktop drive.

30 August 2024
Rated 5 out of 5 stars

Every costumer seems important

Even if I am a new customer and it is a small order, I got real good service. Got the part in a few days.
There was an issue with our transportation. Somebody took time to call me by phone and not just send an e-mail.I really appreciate that part of the service.

30 August 2024
Rated 5 out of 5 stars

Best PC Parts Website

I purchased an HDD for my broken laptops HDD and it went well, they delivered to me on Saturday and had affordable prices. I was able to replace my HDD and I got to say they are very quick and the part made my laptop 5x faster. I recommend buying from them.

30 July 2024
Rated 5 out of 5 stars

Great site to find what you need

Great site to find what you need. The database for looking up upgrades or replacing computer hard drives is the best I found out on the web. They inform you what works for laptop or computer and options for the part your replacing. No guessing if it will work. Unlike the problem I had when I tried going to a major department store to buy a ssd. They sold me a unit that was the wrong type of connector. I knew something wasn't right. With searching the web again I found this site. They showed me what would work. And saved me a lot of money and time. Thankfully I didn't open the package and took the unit back and got my money back. I wish I would have found this place first. It would have saved me some frustration trying to find my parts. If I could give them 10 stars. I would. Places like this makes customers for life. Thank you.

28 July 2024
Rated 5 out of 5 stars

The replacement SSD hard drive arrived…

The replacement SSD hard drive arrived ahead of promised delivery date and worked perfectly. Was able to get the laptop OS reloaded and functioning again. Ordered a replacement drive from a different company before this one that was more expensive and turned out to be incompatible with the laptop even though the other company listed it as a valid replacement for the Lenovo laptop. THANK YOU!

24 July 2024

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