DriveSolutions.com Reviews 1,310

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent service and quality products, often highlighting the helpfulness of the employees in guiding them to the right items for their needs. People frequently mention the prompt and fast shipping, with orders arriving in great condition and often exceeding expectations. The products themselves are consistently described as working perfectly, being exactly as described, and effectively upgrading or repairing devices. The ordering process is often noted as straightforward and easy, with useful compatibility tools available. However, some customers also noted issues with delivery times, experiencing delays beyond the estimated window. A few other people also felt that the product they received was used or not as described, with discrepancies in specifications or signs of prior usage. There were also instances where a received drive was reported as defective or difficult to clone, leading to frustration.

What people talk about most

Product

Customers had positive experiences with product, often praising the accuracy of online tools for selecting... See more

Quality

Customers consistently note positive experiences with quality, with many reporting that products arrived as... See more

Delivery service

People report positive experiences with delivery service, often praising the fast shipping and quick delivery... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of ordering the correct... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent service, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service I got from Gregory McDonald was no less than Outstanding. Greg got me right to what I needed and then helped me not only to upgrade my order to ensure maximum performance of my s... See more

Rated 5 out of 5 stars

Thank you for the prompt excellent service, for both the SK Hynix SSD and the SSK enclosure. Run and tested OK. Likely you know, but just in case, the enclosure package is labeled as HE-C371, but the... See more

Rated 5 out of 5 stars

Everything arrived in great condition and was shipped well. Once I downloaded Samsung Magician I was able to clone my 183GB used out of 1TB HDD in about 75 minutes. After swapping drives, system is ru... See more

Rated 5 out of 5 stars

The Customer Service and website was amazing. The Drive Solutions website was the only one that had my exact model of computer and showed all upgrade options available. After a slight shipping mishap,... See more


Company details

  1. Drives and Storage Service
  2. Computer Accessories Store

Written by the company

DriveSolutions.com specializes in storage devices for all applications including laptops, desktops, all-in-ones, servers, surveillance systems and more. We offer hard drives and solid state drives in all form factors including 2.5" & 3.5" PATA & SATA, M.2 SATA & PCIe NVMe, SAS, etc. We take the guessing out of what is compatible with your system with our EZ Upgrade Center, which has thousands of models of computers that show what replacements and upgrades are available for your system. Contact us for personalized assistance ... we are happy to help you whether you are replacing an existing drive or want to upgrade!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Superior customer service - don't bother going anywhere else!

The customer service I got from Gregory McDonald was no less than Outstanding. Greg got me right to what I needed and then helped me not only to upgrade my order to ensure maximum performance of my system, but also guided me with additional items I would need through Dell and to encase the hard drive(s). I am truly impressed. Literally today, me newer Dell said the hard drive is showing signs of failure - I know who I am calling! THANKS!!

2 October 2025
Rated 5 out of 5 stars

Replacement Hard Drive

I ordered a replacement hard drive for my Dell studio 17 laptop. The price was right and the experience couldn't have been any more efficient. Kudos to Drive Solutions for their excellent customer service.

9 August 2025
Rated 5 out of 5 stars

Called to find out how to ship

They did not have the number of drives that I ordered and called me to let me know. They offered to ship what they had and then later send the rest once in stock. Most companies would not have called to make this offer.

4 September 2025
Rated 5 out of 5 stars

Drive solutions has been very…

Drive solutions has been very resourceful for limited resources of various laptop and computer systems. They have provided excellent service and excellent products and have the best packaging for products I have ever seen.

3 July 2025
Rated 5 out of 5 stars

Skepticism Turns Into Confidence

After a couple of previous attempts to upgrade the M.2 SSD 2230 of my wife's Microsoft Surface Pro 8, and failing those attempts, it was time to ask the internet community for help. It was suggested I use a Kioxia BG4 1Tb PCIe NVMe Gen3 (NOT a Gen4) M.2 2230 Solid State Drive, but these are very hard to find and only sell to computer stores or computer techs. This found information was a couple fo years old, but seemed to hold true even today. Then I came across a website I had never heard of before. They have, In Stock, the Exact M.2 SSD I'm looking for, and it seemed as if I, a regular consumer, could purchase it. Other 1Tb Gen4 SSD's were on sale, but this one was not. A little bummed, but still kind of excited, I had to do some research on this website called DriveSolutuons.com. After spending a couple fo hours on a deep dive of looking at reviews, site verification and whatever else I coupd think of, I finally submitted my order and crossed my fingers. Shortly after my order was submitted, I got a confirmation email. OK, seems legit, but 100% convinced yet. Next day I get an email with a tracking number. OK, well, if this place is going to scam me, they are pretty convincing at sending an order. The next few days I kept an eye on the tracking, which tracking said my package was gett8ng closer to being g delivered. Delivery day! Impatiently waiting for UPS to drop off my package I paced back and forth in the house and then outside. Que the UPS truck. They stop outside my house, walk to the back of the truck, as this is happening I walk out to the truck and stand 10 feet away from the truck, and a few second later, the driver hands me a small package. The return address was from DriveSolutions.com. I thanked the driver and walked back insole the house. No fancy packaging, I opened the box and there it was, resting in a clear rigid plastic packaging, the "unattainable" SSD. It took me all but 60 seconds to swap out my wife's old SSD with the new one. Reinstalled Win. 11 and it has been working like new for the last few weeks. Back to DriveSolution.com. This is the only purchase I have made with them, but the next time I need a drive, this will be the first place I look, Thank you Drive Solutions!

11 July 2025
Rated 5 out of 5 stars

I made two seperate orders

I made two seperate orders, forgot to order the cloning cable. Customer service contacted me via email and stated "we see you placed two seperate orders, we are combining the two orders into one, and refunding the second orders shipping costs. Now thats "GREAT CUSTOMER SERVIVE" !!

21 July 2025
Unprompted review
Rated 3 out of 5 stars

get used oem disk instead of brand new retail version

total host write 5828 gb
power on count: 117 count
power on hours: 917 hours
health status 99%

which means the 1tb kioxia bg6 i get is actually used, and for quite a while before sold as new. the sticker also does not match the website, which is retail, but i get oem instead.

for 130 total price tag, and without informing me before hand, i would expect better.

I recommend other buyers also check with crystaldiskinfo, just in case.

Edit: Seems the sticker match one of the images. And the website provide information indicate this is an oem disk. But let's not suggest it needed 5tb write for test alone. And i see the smart data that come with my machines, all have below 10 power on counts, below 50 power on hours.

I attached the table from the website below.
Condition New
Warranty 3 Years from Manufacturer
Manufacturer KIOXIA Holdings Corporation
Model KBG60ZNSIT02
Series KIOXIA BG6 Client NVMe SSD
UPC Code Does Not Apply

26 June 2025

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