Absolute perfection – the most comfortable single bed I’ve ever owned! I recently purchased a single bed from Dreams, and I could not be happier with my choice! this completely exceeded my expectati... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jagoda the Dreams representitive was excellant in dealing with our purchase.She explained everything in detail about the product and allowed us to sample the products.The Dreams company have a system... See more
Great customer service from the moment we walked into the store through to our purchase of the bed .
from minute you walk in the door help was at hand but in the background not hounding you ,letting you look and try at leisure,knowing you could ask questions and get answers if needed. .through to hel... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
59 Chapel Road, BN11 1HR, Worthing, United Kingdom
- 01903337049
4.9
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Previously I had problems with my…
Previously I had problems with my invoice. I emailed customer service and I have to say I had a prompt response and the situation was rectified within days Thank you.
27 March 2024
Unprompted review
Staff in shop and on delivery were…
Staff in shop and on delivery were great it made the choosing a bed and getting it put together effortless on my part.
All I had do was pay and reasonable cost for bed the removal old bed and assembly of new.
Would be happy to recommend
21 March 2024
Sleeping well
I am enjoying comfortable sleeps at night from the mattress i chose from Dreams.
15 March 2024
Excellent service
Just bought a mattress and bed frame from Dreams in Worthing, West Sussex.
The choice was great and cost was within budget.
The service received from Lucy was excellent. She was very patient and listened to my needs. Excellent product knowledge.
Would definately recommend.
2 March 2024
Unprompted review
Service and delivery
Good delivery, on time and efficient construction of the bed.Polite and well organised members of staff.
29 February 2024
Well pleased customer.
The Sales Lady who helped me in the shop was very knowledgeable about all the items in which I was interested. The delivery was smooth and the delivery team careful and tidy.
9 February 2024
Great choice
I found all the staff involved to be friendly, well informed and efficient. The showroom had a good selection enabling me to choose wisely. The delivery was on time and the bed was assembled quickly. All packaging taken away and my home respected.
28 January 2024
Easy to view and purchase the bed
Easy to view and purchase the bed, delivered when it was arranged to be delivered, and fantastic delivery guys
28 January 2024
Excellent customer service from Steve…
Excellent customer service from Steve and Harry. They were professional, efficient, kind and compassionate. 5 star service. They made the process really easy, took care of our flat using shoe coverings. Put a new bed frame together quickly and expediently.
23 January 2024
Unprompted review
Wonderful experience
Purchase experience is good, plenty of choices recommand by staff Lucy.
Timely delivery, excellent mattress quality.
21 January 2024
Friendly and helpful
Found our perfect mattress assisted by Lucy in the Worthing store. Professional and friendly service.
13 January 2024
Unprompted review
Did a very good job a
6 January 2024
Really helpful sales staff
Really helpful sales staff. Not pushy. Efficient and friendly delivery.
26 November 2023
Ooooooh now I am sleeping on a…
Ooooooh now I am sleeping on a cloud…..my bad back is sooo much better in mornings…who knew how much my old mattress was not helping…I am looking forward to seeing more movement in months ahead..Thankyou Fayer for all your help on phone then in store.
18 November 2023
Great experience
Really helpful staff! Helped us with the Sleepmatch machine, showed us all our options and explained in detail what the different results meant. Took their time with us and also gave us space to discuss our decision.
29 October 2023
Unprompted review
I did enjoy choosing mattress virtually…
I did enjoy choosing mattress virtually system by dreams shop. Shopping assistant was very friendly and helpful as well.
19 October 2023
The excellent sales assistant
The excellent sales assistant! And the excellent Tempura mattress!
13 September 2023
Great service and realisable
Great service and realisable
Comfortable price.... love it
29 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.