Dreams - Wimbledon Reviews 

91
TrustScore 5 out of 5

4.8

21 Worple Road, SW19 4JS Wimbledon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really helpful staff in the Wimbledon store and awesome delivery team who tackled the loft stairs and put the bed together - super happy with our new bed and mattress

Rated 5 out of 5 stars

The guys at Putney who sold us the bed were amazing , no hard sell and extremely knowledgeable about beds that met our requirements . The people who installed the bed were also fantastic. Total... See more

Rated 5 out of 5 stars

Excellent showroom in Wimbledon. Excellent pre-sales service in helping me shortlist the right mattress options, and eventually select my preferred one. Punctual, friendly and helpful delivery service... See more

Rated 5 out of 5 stars

Gobi and his team were fantastic. Very knowledgeable and helped us choose an excellent bed, mattress and pillows. Excellent service throughout and a very comfy bed that will last many years. Very Swee... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 21 Worple Road, SW19 4JS, Wimbledon, United Kingdom

  • 02081263487

4.8

Excellent

TrustScore 5 out of 5

91 reviews

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4.8

All reviews

(91)

13,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I'm still adjusting to the new bed

I'm still adjusting to the new bed
It's comfortable but my back still aching.

25 March 2023
Dreams - Wimbledon logo

Reply from Dreams - Wimbledon

Good afternoon Michela

Thank you for your review. I am glad you are finding he mattress comfortable. I hope that this continues to help make your back better.

I am happy to remind you that Dreams do offer a 40 night comfort exchange guarantee, so if you feel the mattress is not suitable, you are able to avail yourself of this.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 5 out of 5 stars

Wonderful kindness in an emergency

The wonderful kindness of your manager at Wimbledon who found me a single bed to be delivered at short notice for my husband who was to leave hospital but was too weak to climb our stairs. We only had large double beds in the house.

26 February 2023
Rated 5 out of 5 stars

Excellent showroom in Wimbledon

Excellent showroom in Wimbledon. Excellent pre-sales service in helping me shortlist the right mattress options, and eventually select my preferred one. Punctual, friendly and helpful delivery service with regular reliable communication. Very happy with my chosen mattress. Overall a very positive customer experience.

11 February 2023
Rated 5 out of 5 stars

Quality and great service

From start to finish the whole bed buying experience has been a breeze. I have bought from Dreams before so I had every confidence in them to deliver and put together my bed. The delivery team were friendly and polite even putting on plastic covers over their shoes. The bed itself is lovely and comfortable with so much storage in the divan. Would highly recommend.

9 January 2023
Rated 5 out of 5 stars

Sweet Dreams

Dreams were uncomplicated and straightforward in dealing with my elderly mother. They came when they said they would and set up the bed smoothly and professionally.

1 December 2022
Rated 5 out of 5 stars

Super services

People who work at Dreams Wimbledon are super helpful, I checked out the products online, then went to see products in store, they helped me with everything I needed to know, from order to delivery it went very smoothly, highly recommended.

19 December 2022
Rated 1 out of 5 stars

Do not buy at Dreams

Bought a mattress for GBP 1400 and in less than 3 months it already had a big dip. At the time of the purchase I was told it would not happen and that the mattress would maintain its structure for a long time. I even paid an 80 pounds additional insurance, which was useless.
They came to my house to test it and said that the dip was not big enough for an exchange. Their standards were ridiculous.
Within a year, I had to buy another mattress as the one I bought at Dreams was causing me back problems.

24 November 2022
Unprompted review
Dreams - Wimbledon logo

Reply from Dreams - Wimbledon

Dear Martin

Thank you for taking the time to speak with me today. I am sorry for any frustration that this has caused.

Whilst I appreciate this frustration, we have sent an independent technician out to you, who has deemed your mattress is performing as expected, using industry approved measurements.

I am glad we have potentially reached an amicable resolution to the matter. I look forward to discussing with you in more detail shortly.

Many thanks

Peter

Rated 3 out of 5 stars

mattress good, delivery not

No complaints on the mattress front. However, the delivery didn't go far enough. The delivery guys took it upstairs, but then left it in the hall so my 76 yo dad had to pull and drag the mattress onto the bedframe.

31 August 2022
Unprompted review
Dreams - Wimbledon logo

Reply from Dreams - Wimbledon

Good morning

Thanks for leaving us your review. We are sorry to hear of the poor delivery service you experienced with the delivery of your dad's mattress.
I tried looking further into this but have been unable to identify your order details from the information provided.
I have requested further information using the TrustPilot's Find Reviewer tool and once a response is received, I will look into and reach out to discuss further.

Many thanks

Stephen

Rated 5 out of 5 stars

Excellent service

Very helpful staff. He patiently answered all our questions regarding the types of mattresses and guided us through the different options.

11 September 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Those guys, from the shop to the delivery and assembly of their product are simply great! They know what they are talking about, you pay what you are getting that is a very high quality bed, mattress, pillow etc... Very very happy to have gone to Dreams and will definitely recommend them to my friends and family

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Great mattress retailer

Helpful and attentive staff. Excellent range of high quality mattress options to try out. Visiting a Dreams shop and trying out their beds is so relaxing I was ready to fall asleep right there and then!

3 July 2022
Unprompted review

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