Really helpful staff in the Wimbledon store and awesome delivery team who tackled the loft stairs and put the bed together - super happy with our new bed and mattress
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guys at Putney who sold us the bed were amazing , no hard sell and extremely knowledgeable about beds that met our requirements . The people who installed the bed were also fantastic. Total... See more
Excellent showroom in Wimbledon. Excellent pre-sales service in helping me shortlist the right mattress options, and eventually select my preferred one. Punctual, friendly and helpful delivery service... See more
Gobi and his team were fantastic. Very knowledgeable and helped us choose an excellent bed, mattress and pillows. Excellent service throughout and a very comfy bed that will last many years. Very Swee... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
21 Worple Road, SW19 4JS, Wimbledon, United Kingdom
- 02081263487
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful in-store advice
Very helpful in-store advice and service. Delivery men very personable and quick/tidy.
5 start great customer service !
May use AI-assist with repliesRead more
I'm still adjusting to the new bed
I'm still adjusting to the new bed
It's comfortable but my back still aching.

Reply from Dreams - Wimbledon
Great service
Great service, really pleased with our purchase. Assistant gave us lots of information and advice.
Wonderful kindness in an emergency
The wonderful kindness of your manager at Wimbledon who found me a single bed to be delivered at short notice for my husband who was to leave hospital but was too weak to climb our stairs. We only had large double beds in the house.
Excellent showroom in Wimbledon
Excellent showroom in Wimbledon. Excellent pre-sales service in helping me shortlist the right mattress options, and eventually select my preferred one. Punctual, friendly and helpful delivery service with regular reliable communication. Very happy with my chosen mattress. Overall a very positive customer experience.
Highly competent salesmanship by all the firm
Very good service throughout from the moment of purchase to delivery and installation.
Explicit paperwork.
Charming and helpful delivery men. I was kept very well informed about anticipated delivery times.
A really good experience all round.
Quality and great service
From start to finish the whole bed buying experience has been a breeze. I have bought from Dreams before so I had every confidence in them to deliver and put together my bed. The delivery team were friendly and polite even putting on plastic covers over their shoes. The bed itself is lovely and comfortable with so much storage in the divan. Would highly recommend.
Sweet Dreams
Dreams were uncomplicated and straightforward in dealing with my elderly mother. They came when they said they would and set up the bed smoothly and professionally.
Super services
People who work at Dreams Wimbledon are super helpful, I checked out the products online, then went to see products in store, they helped me with everything I needed to know, from order to delivery it went very smoothly, highly recommended.
Do not buy at Dreams
Bought a mattress for GBP 1400 and in less than 3 months it already had a big dip. At the time of the purchase I was told it would not happen and that the mattress would maintain its structure for a long time. I even paid an 80 pounds additional insurance, which was useless.
They came to my house to test it and said that the dip was not big enough for an exchange. Their standards were ridiculous.
Within a year, I had to buy another mattress as the one I bought at Dreams was causing me back problems.

Reply from Dreams - Wimbledon
Got a great quality mattress in our budget
We got exactly what we needed in out budget. We had a knowledgeable sales person who provided great options in our budget.
All good
All good, everything was clear up front, and delivery it on time 👏
mattress good, delivery not
No complaints on the mattress front. However, the delivery didn't go far enough. The delivery guys took it upstairs, but then left it in the hall so my 76 yo dad had to pull and drag the mattress onto the bedframe.

Reply from Dreams - Wimbledon
Excellent service
Very helpful staff. He patiently answered all our questions regarding the types of mattresses and guided us through the different options.
Assistant was very knowledgeable and…
Assistant was very knowledgeable and helpful, we didn’t feel under pressure to rush or to buy.
Very satisfied
Those guys, from the shop to the delivery and assembly of their product are simply great! They know what they are talking about, you pay what you are getting that is a very high quality bed, mattress, pillow etc... Very very happy to have gone to Dreams and will definitely recommend them to my friends and family
The Wimbledon staff where so nice
The Wimbledon staff where so nice and helpful. Got me the bed I wanted.
Great mattress retailer
Helpful and attentive staff. Excellent range of high quality mattress options to try out. Visiting a Dreams shop and trying out their beds is so relaxing I was ready to fall asleep right there and then!
Great company. We could not have had a better…
We could not have had a better experience. The assistant at Wimbledon was incredibly helpful, and the delivery and bed construction was well organised and friendly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







