There was a good rapport between Andy and myself. He had what I wanted a bed with drawers that I accepted,and the chance to have my old bed removed once my new bed had arrived. The rest of the cre... See more
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See what reviewers are saying
Very polite and helpful very friendly offerd us a cup tea or coffee put us on a bed to suite which we very relaxing
Looking for soft pillow top mattress Welcomed politely into store and left to browse with not pressure, once we identified the style Sam was available to assist with our questions and was kno... See more
We were greeted by John at the Weston super mare branch when we walked in discussed what we were looking for John was very helpful showing us the options available to us we were offered a drink after... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Wyvern Centre, BS23 3YY, Weston Super Mare, United Kingdom
- 02081455236
4.8
Excellent
205 reviews
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Helpful and knowledgeable staff
Helpful and knowledgeable staff, helped us pick exactly what we wanted.
29 February 2024
Unprompted review
A none judgemental service
Excellent customer service - none judgemental and choices properly discussed.
25 February 2024
Friendly knowledgeable staff. Good range of beds. Excellent delivery/installation.
Friendly knowledgeable
23 February 2024
Great service from Sam
Great service from Sam, very knowledgeable and we never felt pressured into buying. Lots of choice and allowed to test many mattresses and pillows.
23 February 2024
Dreams experience
Polite staff no pressure sales. New bed arrived on time, polite Delivery guys, couldn't fault them. Will definitely be going back to Dreams as and when required.
9 February 2024
The sales team were informative and…
The sales team were informative and very helpful. I was kept informed about delivery which went smoothly and time. The bed I chose is very comfortable andI am very pleased with it.
17 February 2024
Excellent product service and delivery.
I bought 2 mattresses at a great price. Excellent in store service, regular updates on delivery, and much faster delivery than original delivery date given.
Great service from the delivery guys also.
2 February 2024
Professional friendly sales staff.
18 January 2024
New mattress
Impressive system to find the right product to suit my needs. Delivery on time and where I wanted it. Excellent service throughout the whole process.
13 January 2024
The company are doing great and have…
The company are doing great and have been really helpful ☺️. And will tell friends and family.
14 December 2023
The gentleman named John in Dreams…
The gentleman named John in Dreams Weston was very polite and helpful, when ordering my mattress. Also, the delivery team kept me informed at all times, they were quick, efficient and polite.
8 December 2023
So polite and thoughtful
11 November 2023
Excellent shopping experience
On visiting the store (WSM) I received excellent customer service from a sales person that gave me in-depth information about the various mattresses I was interested in and offered me the opportunity to use machine to analyse my sleeping position and work out the best product for me.
I ordered online, website was easy to use & mattress was delivered on the day, time I chose.
1 September 2023
Good service
Knowledgeable salesman, friendly service, good delivery with good information about time.
Lovely bed!!
2 October 2023
Absolutely excellent
The whole team sales and delivery were excellent very helpful and on time.
19 October 2023
New bed
I bought a new bed and the experience was excellent from ordering to delivery great service keep it up
22 September 2023
No problems all good on time good staff…
No problems all good on time good staff , good delivery guys 👍
27 August 2023
Was a great experience
Was a great experience. the mattress testing machine was brilliant. Wirth a visit to the store to try out all the mattress options and had nice cup of tea to finish it off. Recommend a visit
2 September 2023
Unprompted review
Excellent service and product
I took my 85 year old Aunt Freda to purchase a bed etc. The Young man in the store was extremely polite and patient with her. Must say I was impressed and my Aunt loves her new bed.
28 August 2023
Great customer service
Andy was very helpful, informative, he was very patient and he explained everything that I needed to know..
17 August 2023
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