There was a good rapport between Andy and myself. He had what I wanted a bed with drawers that I accepted,and the chance to have my old bed removed once my new bed had arrived. The rest of the cre... See more
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Very polite and helpful very friendly offerd us a cup tea or coffee put us on a bed to suite which we very relaxing
Looking for soft pillow top mattress Welcomed politely into store and left to browse with not pressure, once we identified the style Sam was available to assist with our questions and was kno... See more
We were greeted by John at the Weston super mare branch when we walked in discussed what we were looking for John was very helpful showing us the options available to us we were offered a drink after... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Wyvern Centre, BS23 3YY, Weston Super Mare, United Kingdom
- 02081455236
4.8
Excellent
205 reviews
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Excellent
From start to finish a very good experience
Andy in the Weston-s-Mare store was professional and knowledgeable with a relaxed style.
Delivery times were good and communication excellent
The 2 lads that did the delivery were very good. Even though they said it was the heaviest mattress they sell! Took all packaging and worn overshoes.
I was very impressed with the whole process and will recommend Dreams to friends and family. Thank you!
23 January 2025
Very good salesman Andy In Weston super…
Very good salesman Andy In Weston super mare
Bed is wonderful
Helps my bad back 1000%
Well worth the money
25 January 2025
So far so good
So far so good, new mattress was expensive but is performing well. Pushed the boat out in the January sales for a Superking Tempur.Sales guy was excellent and prepared for us to spend a while choosing, without any pressure
16 January 2025
Service was superb
The service at Dreams Weston super mare was superb. All the staff were helpful and one member of staff in particular was very helpful and went out of his way to listen and advise about the best bed for my specific and complex needs. I had many challenges in finding the right bed for me and I felt he was very knowledgeable but also understanding for people's individual needs. I would definitely recommend dreams and I give 5 stars. In comparison to the other bed establishments I found dreams very friendly, knowledgeable and helpful. I didn't feel rushed or pressured to make a decision there and then. They also have an if you've change your mind policy which could possibly be an option for some. All in all I was very pleased.
29 December 2024
May use AI-assist with repliesRead more
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Very poor customer service
Very great customer service in weston branch ..
Great service from ..
Kishan Parmar
Customer First Specialist
Escalations Team
Dreams Ltd
I had little bit issues but she solved it easily , quickly and wisely .. respect for her customer service.👍👍
9 January 2025
Reply from Dreams - Weston super Mare
Good afternoon Shakir,
Thank you for your feedback.
I am truly sorry to hear that you are unhappy with the service you received when you visited your local store.
I did try to call you to discuss this matter with you but as I could not reach you, I have sent you an email and I hope to hear from you soon.
Many thanks,
Kishan
Excellent service
Smooth process throughout from the visit to the store where staff where helpful and gave good advice, to the delivery. On the day plenty of communication prior to delivery staff were on time and efficient at assembly.
25 November 2024
Great selection of mattresses…
Great selection of mattresses and used the scanning system that chooses the correct bed for you. Caleb was amazing, and so were the other associates. 100% recommend.
2 January 2025
Sam at your Weston super mare branch…
Sam at your Weston super mare branch was exceptionally good. I took my 82 year old mother to buy a mattress and whilst my mum was overly impressed, I was more so! He spent time and listened to my mum's needs, he even had her laying down on some sort of computer bed which helped with her decision. He was patient and attentive (my mum is deaf as a door post) without being pushy and ultimately sealed the deal on a great purchase for her!
30 December 2024
Unprompted review
Great range of mattress and beds and…
Great range of mattress and beds and helpful patient staff
27 December 2024
Unprompted review
Excellent customer experience at Weston…
Excellent customer experience at Weston super mare branch from start to finish!
27 December 2024
Unprompted review
Excellent from service
Excellent from service, guidance at the store right through the dates, timings arrival and assembly, really professional, exceptional, would recommend to all to try , beautiful product we are extremely satisfied with our purchases .
22 December 2024
No rush or pressure just helpful advice.
14 December 2024
The delivery driver
The delivery driver, was excellent, and so helpful,
I was rang and texted, and kept up to date with the time of the delivery
It would be helpful, if when if you opt to pay for the removal of your old bed, if the was an option to have the packaging of the new bed taken away too, there was a lot
8 December 2024
Good service…
Good helpful advice on what mattress was suitable for us and a within our budget
23 November 2024
Excellent service
I went to Dreams for a new mattress on the recommendation of my daughter, who has also just bought a new mattress. The staff member who helped me was polite, friendly and professional. He listened to me and helped me to make an informed choice in choosing a mattress that is right for me. He did not pressure me into buying the most expensive mattress. I am very happy to recommend Dreams to anyone looking for a new bed or mattress.
19 November 2024
Unprompted review
Great service
Great service. Delivered on the date expected. Assembly team efficient and helpful.
16 November 2024
Great service from beginning to end
Great service from beginning to end. Delivery drivers text and said when they were delivering the bed. I was very impressed with their service.
15 November 2024
Fabulous…
Fabulous,we've never had a bed so good.we have found it so comfortable and we aren't waking up with aches and pains like before.
16 November 2024
Great service and not-too-pushy
Great service and not-too-pushy, just right. Large range to choose from and the delivery men were great too.
9 November 2024
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