Staff in shop were excellent and friendly but the delivery has not happened. Promised delivery on 27th text on 24 th said they would e mail info to us on the 26th but a day later they said delivery... See more
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See what reviewers are saying
Shop experience efficient and friendly, quickly found and ordered what we needed Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of foo... See more
We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom
- 01225255609
4.8
Excellent
298 reviews
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Outstanding
Amazing, Highly recommended. Went in to find a mattress members of staff were soo helpful made sure I got the right mattress for myself. Overall perfect quick process and delivery was very simple and easy
19 January 2024
Charles at the trowbridge branch was…
Charles at the trowbridge branch was very knowledgeable and very patient with us
He explained all the options to suit us and never put us under pressure
We were very happy with our purchase
19 January 2024
lovely supportive bed
lovely supportive bed, great night sleep. knowledgeable staff member gave lots of information to help us make the right choice.
18 January 2024
Excellent service. Well done!
We got great advice and service when we went to get a new mattress. After getting our results from the Sleep Match system, our choices were whittled down to three mattresses. We were given plenty of time to try all three out and when we made our decision, the rest of the process was handled quickly. Overall a very pleasant experience.
27 December 2023
Excellent customer service and knowledge
Excellent customer service and knowledge. Store colleague gave us so much information on the different types of mattresses and pillows and we were able to make an informed decision.
31 December 2023
Unprompted review
Helpful staff
Helpful staff , good choice and price.
Old mattress recycled.
Delivery men helpful, tidy and checked access before taking mattress to bedroom
30 December 2023
The staff were excellent
The staff were excellent. The delivery drivers were very helpful and knowledgeable. No complaints whatsoevere
21 December 2023
Trusted and good quality products
Trusted and good quality products. Good customer service with helpful staff both in store and over the phone
21 December 2023
Great customer service from visiting…
Great customer service from visiting the shop in Trowbridge, ringing them for advice and ordering (which I had to do online to use Amex). Delivery people were extremely helpful- messages and ringing on the day with expected time of arrival and then when they were on the way. Pleasant and respectful of our home and carefully brought down old sofa bed to recycle from difficult position in attic room.
17 December 2023
The mattress seems very comfortable
7 December 2023
Great service great quality off pillows…
Great service great quality off pillows and mattress
24 November 2023
Helpful Staff at Dreams
Very helpful staff which made the purchase experience so much easier.
2 November 2023
Friendly service
Friendly service, not pressured. Staff only concerned that I got the right bed which I have. Would highly recommend them.
4 October 2023
Excellent service from start to finish
From the moment we walked in to the store in Trowbridge the service was excellent. The sales information was invaluable and informative. The delivery and installation was excellent and the bed was just what we wanted. Thank you.
27 October 2023
Communication was excellent
Communication was excellent, I was listened to. Not rushed or pressured.
17 October 2023
Unprompted review
Great choice and highly efficient staff.
Dreams offer a fantastic choice of beds and mattresses. We bought our previous mattress from them and were really impressed with the quality, and the highly experienced members of staff. The delivery was efficient, and the result, a really comfortable mattress giving the best nights sleep in ages.
3 October 2023
Unprompted review
Dream Trowbridge is very good seller…
Dream Trowbridge is very good seller they very helpful and friendly. Dream bed and mattres is very very good exacly what what we expect. Thanks for your help.
13 October 2023
Everything went very smoothly from…
Everything went very smoothly from choosing the bed to delivery
2 October 2023
Success, buying new mattress.
We called in to consider buying a new mattress and met your extremely helpful colleague,Max.
He checked us on the test mattress to decide on our needs. He then gave us a choice of 9/10 different
beds to try. He was excellent at giving us all the information and the time we needed to come to a decision. We then decided on a Tempura mattress, which adjusts to your body heat. It was delivered 2 weeks ago. The delivery men were extremely efficient and helpful, explaining how we should get the best out of it.
We are very happy customers and feel that we made the right choice. Valerie and Adrian
14 September 2023
The delivery and installation team were…
The delivery and installation team were excellent
30 September 2023
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