The mattress was excellent and the sales lady was explaining about different types of mattresses was very patient and kind.Bed was delivered in time as specified by both text and email.All in all i am... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paul was very patient and knowledgeable, answered all my questions about mattresses, provided further information and offered me a drink as well! I was very impressed with his service and also with th... See more
Three online suppliers I went through I took my time basically all day and decided dreams it had more virtual. Videos of what I was looking for easy understanding and for me price.i decided which one... See more
It was an amazing experience from the moment I entered the store being offered a drink. Fantastic customer service and I particularly what to thank the Ruislip branch manager who offered me a great de... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
41-45 Windmill Hill, HA4 8PT, Ruislip, United Kingdom
- 02045365401
4.9
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dont hesitate
Great experience from start to finish with an experienced member of staff who took time to listen and understand our needs. Went in for a look but came out having purchased our bed and matress!
16 July 2023
Unprompted review
Super service
Excellent customer service and gave great discount on what we needed as we needed a lot! Very patient considering we had little children with us also and great product knowledge.
15 July 2023
Unprompted review
So glad we went to dreams
So glad we went to dreams! We have the perfect mattress suited for us.
6 June 2023
Excellent product.......
Excellent product, flexible delivery options & competitive pricing, everything you want from a retailer. Keep up the good work Dreams.
14 May 2023
Staff the quality of the goods
26 May 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Most horrible customer service
Most horrible customer service! bought a £1400 mattress. Worst nightmare ever! DO NOT BUY FROM DREAMS! they also sell returned mattresses back to new customers!!!
22 April 2023
Reply from Dreams - Ruislip
Good afternoon.
Thank you for taking the time to speak with me. I am sorry you are not finding your original mattress comfortable. This is why Dreams offer our comfort exchange, because it allows customers an opportunity to swap their mattress if they did not get it right first time around.
As part of our comfort exchange terms and conditions, we do expect the mattress to be in pristine condition. Unfortunately this was not the case when we arrived to do the delivery today.
I am glad however we were able to come to a resolution on the matter that you are happy with.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Excellent in evry way
12 May 2023
At the moment we are very pleased
At the moment we are very pleased, the delivery men were very polite, and efficient at putting the bed together and tidied all the packing and took it away.
26 April 2023
👍 👌 👍 great
27 April 2023
The prompt service received from…
The prompt service received from ordering the bed up until delivery
22 April 2023
The sales people were all friendly and…
The sales people were all friendly and explained everything clearly. The store was clean. It was all fine, no issues, no complaints, only praise for the sales people!
19 April 2023
Great Customer service in store
Great Customer service in store, very friendly and not pushy to sell. Great product and delivery, on time and guys put the bed together and removed all the rubbish.
5 April 2023
it was good experience with Dreams
10 April 2023
Quick delivery and helpful team
I wanted a bed urgently. The dreams team suggested the best option and delivery was made as promised. The delivery team was very friendly too.
17 February 2023
Great swift service
Great swift service. Nish I think his name was was very knowledgeable and helped me choose the perfect beds.
14 February 2023
Great service provided by the Dreams…
Great service provided by the Dreams team in Ruislip.
4 February 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.