The mattress was excellent and the sales lady was explaining about different types of mattresses was very patient and kind.Bed was delivered in time as specified by both text and email.All in all i am... See more
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Paul was very patient and knowledgeable, answered all my questions about mattresses, provided further information and offered me a drink as well! I was very impressed with his service and also with th... See more
Three online suppliers I went through I took my time basically all day and decided dreams it had more virtual. Videos of what I was looking for easy understanding and for me price.i decided which one... See more
It was an amazing experience from the moment I entered the store being offered a drink. Fantastic customer service and I particularly what to thank the Ruislip branch manager who offered me a great de... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
41-45 Windmill Hill, HA4 8PT, Ruislip, United Kingdom
- 02045365401
4.9
Excellent
211 reviews
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Great service from sales to delivery
Great service from sales to delivery. Well done Dreams.
2 January 2024
Very knowledgeable,polite and patient.
29 December 2023
Good service John took his time with us.
26 December 2023
Unprompted review
No problems
8 December 2023
Good product and good service
25 November 2023
Knowledgeable, helpful and efficient staff
The sales staff were knowledgable and helped us make the right choice of mattress and bed frame, making the experience enjoyable and stress-free. The team who delivered and assembled the bed were also excellent, carrying out the task quickly and with care.
15 November 2023
Perfect customer experience from Dreams
Our entire experience with Dreams was phenomenal from the incredibly helpful staff at the Ruislip showroom to the professionalism of the delivery and installation team we were very impressed. Thank you Dreams for a perfect customer experience.
24 November 2023
Good people good saves
17 November 2023
Excellent service at Ruislip
Excellent service from the Dreams Ruislip team both in store and on the day of delivery. The two guys who delivered and assembled (and removed old bed) were brilliant - friendly and efficient. Highly recommend.
11 November 2023
Unprompted review
Very good service & product knowledge.
Very good service & product knowledge.
Very friendly staff & plenty of time to lay on various beds to get the feel of the product, i was very with John who served me & brought the new mattress of my choice.
14 November 2023
Unprompted review
Delivery on time
Delivery on time, old mattress taken away, new mattress put on bed base. Perfect.
12 November 2023
Good Shopping Experience
They were helpful, attentive and happy to answer my questions. They walked me through the various options available, offered appropriate advice, showed great patience and at no time did I feel pressured.
15 October 2023
The price range
The price range, giving all the details to purchase the mattress, the staff dealing with us gave lots of information with a professional approach, politeness and calmness. The delivery of the mattress was on the date discussed and I was notified in advance about the time of the delivery. It was delivered on time and without fuss.
28 October 2023
Found the right bed for me and…
Found the right bed for me and delivered on time. Kept informed about delivery. Professional service from showroom to delivery. Thank you.
21 October 2023
Really happy.
13 October 2023
Assistant knew his stuff in the shop
Assistant knew his stuff in the shop! quality versus price good, in comparison with other companies.
30 August 2023
Unprompted review
Great helpful service from the staff…
Great helpful service from the staff members. Store is also very clean and tidy.
We got everything we need with great service from Nish and his colleagues.
28 August 2023
Unprompted review
SINGLE MATTRESS PURCHASE
The two single mattresses selected at Dreams, have proved to be supremely comfortable.
24 August 2023
Understood our requirement and provided…
Understood our requirement and provided right options which helped to make right choices.
14 July 2023
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