Great adjustable bed. Delivered on time by a professional team who assembled the bed and gave a full demonstration of how to use it. They spent time with me before starting to assemble and put the bed... See more
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Staff in store were super helpful, polite and not pushy. Everything was delivered as they said it would be and the delivery team were simply excellent. Bought everything in the sale….so all in all a g... See more
Great service. We went to the dreams mattress shop in Potters Bar. Lanre was very knowledgeable about the mattresses, bed frames & pillows. He was ever so patient with us going back and forth to diffe... See more
Jamiel was very friendly and very attentive. Second time coming into store and he was for the 2nd time very helpful. Also another colleague was helpful upon collection on 16.03.26 im afraid we didnt c... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
195 Darkes Lane, EN6 1BW, Potters Bar, United Kingdom
- 01707909373
4.8
Excellent
175 reviews
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When they removed the packaging the…
When they removed the packaging the delivery men discovered a stain on mattress which they photoed and said they would report back and I would hear from you asap. 12 days later I still have not heard from anyone .
22 February 2024
Reply from Dreams - Potters Bar
Good afternoon Valerie
Dear Mrs Peake
Thank you for your recent Trustpilot review. I am sorry for the issues you have had with your mattress, and that nobody has contacted you. Unfortunately it does not appear this matter was passed onto Customer Services. We will review this with the relevant departments to ensure that this does not happen again.
I have sent you an email with some suggested resolutions. I hope you will find some of these suitable.
I look forward to hearing from you shortly.
Many thanks
Peter
Sales and delivery team were excellent
16 February 2024
Good customer experience throughout.
Prompt help in store, listened to exactly what I was looking for and guided me to the choice of items I had. Delivery was as agreed, with text reminders and updates. Delivery person was courteous, tidy and placed the mattress where we needed it.
11 February 2024
Found the bed of my 'Dreams'
Found the bed of my 'Dreams'. The sales lady was particularly friendly and knowledgeable.
26 January 2024
New mattress good
New mattress good, guys came with booties for new carpet protection did everything I asked except move the base!
21 January 2024
Went to Potters Bar for help
Went to Potters Bar for help. Great customer service. Delivery without a hitch and the bed is lovely . Happy bunny this end
18 January 2024
Dream matress
We found the perfect matress suitable for both of our needs, supported by the machine in store and a very helpful employee called Sid. Quick delivery, freebies added and arrived when promised. Would highly recommend
18 January 2024
Great Service
The delivery of my bed was on time, the team were helpful and efficient and took all the rubbish away with them. Buying from Dreams was an absolute pleasure
12 January 2024
Excellent service
12 January 2024
Very happy customer
Very happy customer. Enjoyed choosing a mattress in store. Loving sleeping on it.
3 December 2023
Good service and great mattress
30 November 2023
Wonderful store and customer service
Our experience in Dreams Potters Bar was excellent. Cuong helped us find the right mattress and was able to have it delivered to us in 4 days.
6 November 2023
Unprompted review
Great service and choice
We bought our bed and mattress from dreams a couple of weeks ago, great service in the shop - lots of time to choose the correct mattress and then base. Good price. Delivery was within a week, again great service and we are loving the bed. Highly recommended
11 November 2023
Perfect service
Perfect service. Personable, not pushy. Advisory and not salesy approach. Welcoming and courteous
4 November 2023
Unprompted review
The staff are very friendly and helpful.
28 October 2023
Great experience at Pottersbar Store
Great experience at Pottersbar Store. Helpful staff and quality products
14 October 2023
Unprompted review
Fantastic service
Fantastic service in the Potters bar branch. Friendly and very knowledgeable. Got exactly what we were looking for and for a great price.
7 October 2023
Unprompted review
Potters Bar team was very helpful and…
Potters Bar team was very helpful and quality is also excellent 👍
5 October 2023
Sleeping like a dream - thanks to the product and helpful staff
Excellent and friendly customer service from your salesmen at your Potters Bar Branch. Good communication from your company. Helpful and courteous delivery guys. Product so far so good. All in all a good experience. Well done to all
1 September 2023
Excellent customer service.
1 September 2023
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