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Dreams - Portsmouth Reviews 

160
•
TrustScore 5 out of 5

4.9

Bed Shop
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Unit 2c Ocean View Retail Park, PO3 5HH Portsmouth, GB

•
02382128791

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See what reviewers are saying

Rated 5 out of 5 stars

Genuinely helpful & friendly personal service from Niamh (pronounced like Neeve). Also a pretty good deal and products from Dreams. Happy with the whole experience. The constant sales and the scientif... See more

Rated 5 out of 5 stars

We came into the Portsmouth store looking for a new mattress for our new home. Shannon advised us and took us through a sleep match assessment and discussed suitable mattresses for myself and my partn... See more

Rated 5 out of 5 stars

Extremely helpful with a good knowledge of their products. Very good customer service and a nice welcome cup of coffee.

Rated 4 out of 5 stars

We loved the bed fitting machine, quickly identities best mattrsss and pillow guidance. Only negative was we had to wait to be served as only 2 salespeople

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2c Ocean View Retail Park, PO3 5HH, Portsmouth, United Kingdom

  • 02382128791

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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4.9

All reviews

(160)

14,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Bed for life

Professional and knowledgeable about all their products. Friendly and approachable. Got a fantastic deal on a bed, mattress and all of the bedding needed by waiting for a clearance mattress. Waiting for my next purchase for myself.

24 February 2024
Unprompted review
Rated 5 out of 5 stars

10/10

As soon as i came in the store a staff member approached me. She gave me all the specific details on every bed, colours, mattresses and bed boards. The mattress was a little expensive for me but was very comfortable. The bed on the other hand is very well made and in high quality. It does not squeak or make noises which shows the quality of the bed. I highly recommend dreams if you are looking for a bed that does not squeak and that is affordable.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Lovely

Lovely, honest and personable sales rep in store - along with her other colleague who interjected with helpful support.

The delivery duo were a delight!
Thanks all!

14 December 2023
Rated 5 out of 5 stars

Dreams- Portsmouth

The staff in Dreams, Portsmouth, were very friendly and helpful. Helped us to choose a bed, after trying out quite a few! We are extremely pleased with our purchase.

17 November 2023

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