I did Dreams sleep test and I was very impressed by the service, Niamh who helped me in the Portsmouth branch was amazing. I picked the first mattress that the sleep test suggested. I am over the m... See more
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We called into Dreams Portsmouth to look at mattresses the staff were very helpful especially Naomi she was polite and knowledgeable. We purchased a mattress from her and Dreams and hopefully we wil... See more
Oh wow I am in heaven for years we had twin beds because my restless legs would keep waking my husband up .He recently passed away so I treated myself to a double bed from Dreams .It literally is like... See more
We loved the bed fitting machine, quickly identities best mattrsss and pillow guidance. Only negative was we had to wait to be served as only 2 salespeople
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2c Ocean View Retail Park, PO3 5HH, Portsmouth, United Kingdom
- 02382128791
4.9
Excellent
155 reviews
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I did Dreams sleep test and I was very…impressed
I did Dreams sleep test and I was very impressed by the service, Niamh who helped me in the Portsmouth branch was amazing. I picked the first mattress that the sleep test suggested. I am over the moon with the quality of the mattress which was a Falmouth sprung and I can honestly say I have had the best nights sleep in years.
Chad the delivery driver rang me one hour before delivery and the mattress was placed in the room of my choice and checked.
Extremely happy with the experience and I would thoroughly recommend Dreams.
21 June 2026
I love my new bed
I love my new bed, I have had to get used to it. But, I am happy with my purchase.
21 June 2026
Thanks to the team
The team of professionals in the shop helped me make the right choice for a matress for my poorly son they were compassionate but discreet when needed made the experience so much better than I thought it would be
27 December 2025
Dreams Portsmouth
We called into Dreams Portsmouth to look at mattresses
the staff were very helpful especially Naomi she was polite and knowledgeable. We purchased a mattress from her and Dreams and hopefully we will be happy with it. We are giving Naomi and Dreams 5 stars.
12 June 2026
Unprompted review
Oh wow I am in heaven for years we had…
Oh wow I am in heaven for years we had twin beds because my restless legs would keep waking my husband up .He recently passed away so I treated myself to a double bed from Dreams .It literally is like someone gave me a gold bar .The service could not have been better and the delivery guys were great too putting it together .It looks beautiful and is so comfortable I go to bed earlier and never want to get up .Thank you Dreams I am one very happy lady x
29 May 2026
Visiting the Portsmouth store and being…
Visiting the Portsmouth store and being served by Timi made the 'chore' much easier. I did not need to go to other stores to compare.
I returned 2 days after my first visit and was pleased that I was able to place my order without a hitch.
On the day of delivery I was pleased to receive a call from the driver advising me when I could expect them. Everything went through without a hitch and I am very pleased and comfortable with my purchase.
Thank you.
22 May 2026
Mohammad helped me choose my bed and he…
Mohammad helped me choose my bed and he was very patient and attentive.
Full marks…
2 May 2026
Sales assistants were extremely helpful…
Sales assistants were extremely helpful and friendly. Allowed us time to consider all the options available. Offered advice when necessary. Couldn’t fault anything.
28 February 2026
Buy from Dreams equals peaceful sleep
From the excellent service from Shannon in Portsmouth Dreams to the delivery it has been an absolute pleasure to purchase our bed and mattresses. Superb knowledge from Shannon no pressure just solid advice. A very happy employee. The delivery men were kind courteous and again very knowledgeable. Finally the results of our purchase… peaceful comfortable nights sleep .
6 March 2026
Excellent product and Delivery
I’m really comfortable in my new bed. The delivery and construction service made the purchase very easy. I recommend Dreams for the bed and mattress.
27 March 2026
Great service!
Great service from the time we stepped into the shop. Delivery was smooth. The mattress is fab. Exactly what we wanted, we are getting a great nights sleep.
20 March 2026
Overall experience was very positive
Overall experience was very positive, sales assistant was very helpful with good knowledge. Didn’t feel pressured in any way and gave us time to make our decision.
1 March 2026
Unprompted review
The two men that delivered my bed were…
The two men that delivered my bed were exceptionally polite and hard working, the man who put the bed together even cleaned the floor under my old bed, once it had been removed, for me. Much appreciation to everyone involved, including my shopping experience, everyone was so helpful and i am now getting a very good nights sleep, Many Thanks to all concerned Janet Kitson
28 January 2026
Fully satisfied
Fully satisfied with our new ottoman bed base, plenty of storage space.
6 February 2026
Great personal service
Niamh was very knowledgeable and the perfect person to guide us buying a new bed. After using technology to find out what mattress suited us best, we were given pillows to try out some of the mattresses. We didn’t feel under pressure at anytime.
Niamh knew our budget and we were able to get what we wanted within budget.
It was a pleasure to buy from Dreams.
1 February 2026
Unprompted review
Really helpful friendly staff
Really helpful friendly staff
I am very pleased with my purchase
10 January 2026
The mattress is as comfy as we hoped
The mattress is as comfy as we hoped it would be. Excellent quality from Tempur mattress.
20 December 2025
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