Dreams - Poole Reviews 

295
TrustScore 5 out of 5

4.8

Wessex Gate East Retail Park, BH15 3TF Poole, GB


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Rated 5 out of 5 stars

Our experience was seamless. We had done our research, but your employee, Chris, was excellent and helped us to identify the bed we needed and within 20 minutes we had bought the bed and left. Custome... See more

Rated 5 out of 5 stars

We were greeted by Jo, a lovely lady and was extremely helpful, she explained all the information, Including the computer bed which advises which bed is best for each individual. Needless to say we c... See more

Rated 5 out of 5 stars

I was. Very impressed with the service very professional Alex’s was very attentive and extremely knowledgeable let us take and make our decisions with ease we didn’t find him pushy at all which was ve... See more

Rated 5 out of 5 stars

The young lady was an absolute delight, nothing was to much trouble for and she guided us through the purchase with a lovely smile and attitude. 10/10 from Us Mr & Mrs Chappell Thank you.


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Wessex Gate East Retail Park, BH15 3TF, Poole, United Kingdom

  • 01202122284

4.8

Excellent

TrustScore 5 out of 5

295 reviews

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4.8

All reviews

(295)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order very helpful staff .

Easy to order very helpful staff , came when it said it would on time , helpful delivery driver took it upstairs to the room we wanted it in, gave advice on how to put it together, very pleased and would recommend.

6 September 2024
Rated 5 out of 5 stars

Excellent service received at Dreams

Excellent service received at Dreams, purchased a Tempur Smart Cool bed and Pillows, with a bed base. Excellent service and very helpful and professional member of staff Camil-Christian, friendly and courteous. I have not long to wait for my products neither only about 2 and half weeks. Marvelous and I highly recommend you come to Dreams for your bedding.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Hazel Sofa Bed.

We recently purchased a Hazel Pop Up Sofa Bed. We are delighted with the product which is simple to use and has been declared very comfortable. We made use of Dreams assembly service which was very much well worth it. Overall we are delighted with the product and service provided by Dreams.

26 July 2024
Rated 4 out of 5 stars

We were greeted and given personal…

We were greeted and given personal attention. A few minutes on the measurement bed gave a recommendation for a mattress but I am not sure how that fitted in with our choice. Also ended up with one medium and on firm pillow without realising.

13 July 2024
Rated 5 out of 5 stars

Needed new mattress..

Needed new mattress..
Great customer service, salesperson was very helpful, not at all pushy...
We were put on a test mattress which measures your body mass to tell you which type of mattress is best for you. It only takes 3minutes, but could have stayed on it a lot longer, so comfortable. Tried 3 different ones, but nothing compared to tempura memory foam.Best decision we could have made, although dearer than we expected, but worth every penny. It supports your body without being to soft and has a cooling gel, no rolling together and really comfortable...
We sleep so much better and absolutely love it. Quick delivery as well. Thoroughly recommend!!
Thankyou dreams...

14 July 2024
Rated 5 out of 5 stars

Great service

Great service all round from ordering to delivery and removal of old mattress. Delivery was really quick and they kept us informed all the way.

31 May 2024
Rated 5 out of 5 stars

Mattress shopping

Chris was very efficient today and helped us to choose the right mattress for our bed and budget.
We appreciated how straightforward it was to pick the right one, out of many to choose from.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and professional service

Friendly and professional service, helpful in every way. Staff know their business extremely well. All questions answered. No hard sales sell, all decisions left to the customers needs and preferences. An advanced testing system which is an experience in itself, and identifies areas that need extra support. Mattress removal and fully recycled, both of which are very impressive. Fast delivery and choice of times. Totally impressed with choice and service.

25 May 2024
Unprompted review

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