Excellent service given by the team especially the Assistant Manager ...he was brilliant answered all our questions which gave us confidence to place the order ...Excellent work
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The man listened to what I was looking for. And my price range and didn't push me or make me feel uncomfortable. Was very relaxed and knew what I needed. Very helpful with dates for delivery.
Visited the oxford branch after being let down by a fellow bed store in the local area. We were greeted by Jeff and Michael who were lovely and informative from start to finish. They showed us everyt... See more
St Clair, the friendly, fun-loving customer sales person at the Oxford branch really made us want to return to the original store we'd seen what would be our chosen mattress. He was welcoming but didn... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 Seacourt tower retail park, OX2 0JJ, Oxford, United Kingdom
- 01865502648
4.7
Excellent
187 reviews
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Excellent customer service
Excellent customer service. Went in late evening and wasn’t rushed into making a decision.
Really happy with my purchase.
19 May 2024
Great service , product and delivery.
Having viewed many bed shops Dreams stuck out as being one of the best. In store service was great , we were constantly updated with the delivery and the product arrived on time as ordered.
17 May 2024
Can't remember the last time i actually…
Can't remember the last time i actually had a dream until started sleeping on my Dreams mattress. I kid you not!
11 May 2024
Excellent
Ordered by phone excellent service, delivery on time
Very pleased with purchase and service.
21 April 2024
New Mattress
From telephoned order to delivery everything went like clockwork & I am very pleased with my new guestbed mattress.
Thank you
30 March 2024
The sales person I dealt with was very…
The sales person I dealt with was very helpful, and the bed I ordered was delivered on time and assembled by a great team of people.
28 March 2024
Worth a visit
Friendly staff, knowledgeable about their products, shop well arranged, good deals to be had
11 February 2024
Welcoming in the store and attention to…
Welcoming in the store and attention to detail. Very efficient and polite salesperson. Exact in delivery of goods and offers of help at each stage. Thank you.
2 March 2024
Excellent customer service
The salesperson who assisted us was very helpful, knowledgeable and accommodating. He offer us welcome drinks. We were also able to try the sleep match which allowed us to choose which mattress is compatible for us. We were able to get what we wanted with ease.
24 February 2024
St Clair was very knowledge and very…
St Clair was very knowledge and very helpful!
22 February 2024
Unprompted review
Excellent advice
I visited on a weekday morning which was nice and quiet. Super help from Jeff. Loved the computerized bed and allowed to browse without pressure. My aim of selecting a new mattress was achieved and one comfortable night in, I'm wondering why it took me so long to buy one. Without the excellent logical advice of the Dreams salesperson, I know I would be still floundering with all the available choices.
5 February 2024
Unprompted review
Staff are friendly and welcoming and…
Staff are friendly and welcoming and knowledgable on the products best suited for us.
17 February 2024
Unprompted review
Had a great experience in store with…
Had a great experience in store with Jeff. Mattress was delivered straight to our bed. All round good service
9 February 2024
Friendly helpful staff in store abd delivery team
Friendly helpful staff in store. Very friendly and helpful delivery team. Respected my home and very informative and knowledgeable about the product.
4 February 2024
Faultless service
We received fantastic, relevant information on the shop-floor to be able to fully appreciate the pro's and cons of the options. The salesperson engaged with my teenage son (who we were buying for) and was very inclusive.
We included building the bed in the delivery option and they were in and done with no hassle in 20 mins. Fantastic service
1 February 2024
Friendly & helpful staff, great products
Great selection of good quality products! We went to Dreams Oxford to buy a new bed and mattress. Having previously purchased a bed from Dreams there was no question that we’d return this time around as well. Our old bed is around 9 years old now and it’s still as great as it was when new. I’m hoping the new one will be same.
19 January 2024
Unprompted review
St Clair, Oxford branch, is so pleasant to do business with!
St Clair, the friendly, fun-loving customer sales person at the Oxford branch really made us want to return to the original store we'd seen what would be our chosen mattress. He was welcoming but didn't 'pester' us at all, just let us know he was there to answer any questions - which we soon had a few of. We really looked forward to going back to that branch to buy our mattress, when certain it was the one - a decision he had helped with.
11 January 2024
Unprompted review
Arranged over the phone
Arranged over the phone, including choice of suitable mattress. Jeff was extremely helpful and also arranged a prompt delivery to suit. many thanks
6 January 2024
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