Excellent service given by the team especially the Assistant Manager ...he was brilliant answered all our questions which gave us confidence to place the order ...Excellent work
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See what reviewers are saying
The man listened to what I was looking for. And my price range and didn't push me or make me feel uncomfortable. Was very relaxed and knew what I needed. Very helpful with dates for delivery.
Visited the oxford branch after being let down by a fellow bed store in the local area. We were greeted by Jeff and Michael who were lovely and informative from start to finish. They showed us everyt... See more
St Clair, the friendly, fun-loving customer sales person at the Oxford branch really made us want to return to the original store we'd seen what would be our chosen mattress. He was welcoming but didn... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 Seacourt tower retail park, OX2 0JJ, Oxford, United Kingdom
- 01865502648
4.7
Excellent
187 reviews
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Because from walking into your shop to…
Because from walking into your shop to the delivery of bed every thing went nice and smooth and on time very impressed 👌 👍
8 February 2025
They came on time
They came on time, both friendly took all the bits upstairs given I'm on the third floor
8 January 2025
Staff member friendly and informative
We had a great experience with St Claire for buy a new and excellent mattress. He was really gentle, friendly, and informative. Additionally, we used a mattress machine to decide the best mattress for me and my wife. I hope to come back to but a new bed soon.
4 January 2025
Unprompted review
Great quality
The mattresses are great quality, my kids love them. The whole experience was great from ordering them online to delivery went as smooth as possible. Thank you Dreams
2 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Communication is bad and staff don’t…
Communication is bad and staff don’t care about the delivery .terrible experience!
They lied to me over the phone !
27 December 2024
Reply from Dreams - Oxford
Good afternoon Patrik,
Thank you for leaving us your feedback and for speaking with me.
I am sorry to have caught you whilst you were busy.
I have sent you an email and hope to assist you.
Many thanks,
Kishan
Good service.
Helpful staff member. No pressure put on us while browsing. Having made a choice made arrangements for delivery and removal of old mattress. Very professional.
30 November 2024
Smooth delivery and build
Smooth delivery and build. Good comms re timings and courteous staff.
30 November 2024
Very helpful staff in shop
Very helpful staff in shop. Quick, efficient and friendly delivery.
15 November 2024
Good service on time staff were good no…
Good service on time staff were good no complaints
17 November 2024
Great service in the shop
Great service in the shop, on time delivery and good product
27 September 2024
Apart from the wait all good
20 September 2024
Very pleased with the product
Very pleased with the product. The delivery was very efficient from start to finish
15 September 2024
What a fantastic experience we’ve had…
What a fantastic experience we’ve had with Dreams. From the moment we stepped into the store, we felt taken care of by experts. Thank you St.Claire for your care and attention. We love our new mattresses and pillows. The best night sleep we’ve had in a very long time.
31 August 2024
Perfect purchase and installation.
Pleasant purchase experience in the store.
Kept informed that the delivery / installation date remained firm.
Installers were polite, efficient and left no mess at all.
100%
21 July 2024
Recommended
Great customer service in store and at delivery. A good choice of mattresses to choose. Offers a reassuring 100 night comfort guarantee.
16 June 2024
Unprompted review
No fuss purchase and delivery
No fuss purchase and delivery. Item was available to see and try at their store in Oxford. Very helpful staff. Delivery was on time and well arranged. No fault at all
26 May 2024
Excellent service throughout
31 May 2024
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