Reception at the shop in Elk Mill, Royton was professional and friendly. A "hello", quick chat then left alone to browse. Taken through the bed machine to calibrate a short list and then a very easy o... See more
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We attended the store Oldham Elkmill and Sue and the team were great! So approachable and was attentive in helping us with our order. This is the second bed we have bought from Dreams as we needed to... See more
We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness. Also we didn't realise how quickly the s... See more
Company replied
From walking into the store to delivery, Dreams offers an excellent service. Without exception, the team is friendly, helpful, and knowledgeable of the range of products. There is plenty of choice at... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 17A Elk Mill, OL2 5HX, Oldham, United Kingdom
- 01615214230
4.9
Excellent
293 reviews
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Delighted with my purchase
Delighted with my purchase, the service in store, delivery service, removing on old bed. Excellent all ground service
27 March 2026
Top quality mattress
Our new mattress is proving to be an excellent choice. It is extremely comfortable and purchased at a very competitive price. Also delivered with care by your delivery team.
21 March 2026
Pleasant shopping experience
Sunday the 15th March my son and I visited your Oldham store. We were greeted by Sanjida. A very nice young lady. She was very helpful. Explained the different types of mattresses what she would recommend for me. Having Arthritis I struggle at times with my old mattress. She gave us time and space to look around and even made us a cup of coffee! We went in store looking for a new mattress, ended up buying mattress and bed frame with headboard. The pillows and quilt we were given free of charge was such a nice and thoughtful way to end our vist. A very pleasant shopping experience
15 March 2026
Unprompted review
Absolutely amazing service and product
Absolutely amazing service and product. Bed is so comfortable.
6 March 2026
Very good experience
The assistant was very attentive and informative on all the products which enabled us to make the best choice for our room. Delivery as quick and good. We paid for it to be built which was really good and they had the bed up in no time. Very impressed by all involved.
8 February 2026
Got my new mattress from Dreams and…
Got my new mattress from Dreams and it's really nice and comfortable. The guys delivered on the day. The staff at Dreams are really nice and helpful.
21 February 2026
Very happy so far
Was a really good store. Colleague wasn't pushy and helped out with everything I needed.
10 February 2026
Unprompted review
New Bed
We ordered our new bed just before Xmas, Dreams added the discount that started on boxing day and the bed was delivered 19/01/26. Fitters were on time and put shoe cover on to protect our flooring. They removed all packaging and left the bedroom clean and tidy. Great service and I fully recommend.
31 January 2026
Staff were lovely
Staff were lovely, helpful and was to much trouble, also had knowledge of the mattresses.
31 January 2026
Good experience
The lady that dealt with my order was efficient, helpful and friendly. I tried at least 10 mattresses until I narrowed it down to two. Nothing was too much trouble and I was not pressured in any way.
25 January 2026
Staff very friendly and professional…
Staff very friendly and professional with great knowledge of the product
5 January 2026
Ottoman bed and mattress
Excellent service fantastic communication and the guys who installed our bed were a credit to the team
11 January 2026
The young man who served me was…
The young man who served me was knowledgeable and professional but extremely helpful and friendly. Cannot recommend him enough
9 January 2026
Right from our purchase through to…
Right from our purchase through to delivery we were impressed with the high level of communication and service.
We were also extremely happy with the product.
8 January 2026
great experience sound advice
sound advice, caring staff, bed assessment available, follow up service and delivery great
4 January 2026
Great bed and mattress
Bought this bed & mattress for my 28 year old son & he now gets the best nights sleep!
Thanks to Lewis for all your help!
29 November 2025
Fab delivered on time built in no time…
Fab delivered on time built in no time at all
18 December 2025
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