Reception at the shop in Elk Mill, Royton was professional and friendly. A "hello", quick chat then left alone to browse. Taken through the bed machine to calibrate a short list and then a very easy o... See more
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We attended the store Oldham Elkmill and Sue and the team were great! So approachable and was attentive in helping us with our order. This is the second bed we have bought from Dreams as we needed to... See more
We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness. Also we didn't realise how quickly the s... See more
Company replied
From walking into the store to delivery, Dreams offers an excellent service. Without exception, the team is friendly, helpful, and knowledgeable of the range of products. There is plenty of choice at... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 17A Elk Mill, OL2 5HX, Oldham, United Kingdom
- 01615214230
4.9
Excellent
293 reviews
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I haven’t purchased a bed from you
I haven’t purchased a bed from you. I ordered a bedside cabinet.
I’m very pleased with my purchase. It’s well made n had a lovely finish to the top.
It arrived , very well packaged, so no risk of damage.
19 August 2025
Really helpful staff no pressure to…
Really helpful staff no pressure to buy.
6 August 2025
Unprompted review
Delivery and installation was brilliant…
Delivery and installation was brilliant andet my expectations
The bed is really comfortable
1 August 2025
I’m a no mess woman
I’m a no mess woman and can not be doing with a sales pitch. I visited Oldham Dreams on 31 st July 2025. As soon as I arrived I was greeted by Alex. He was pleasant and read me straight away. I told him I would come find him if I needed him. I had a browse around with my Mum in law then called him over. Within half an hour I had bought a gorgeous bed, mattress and bedding box. Alex was superb he explained everything to me and made us feel relaxed and welcome. We were offered a drink, tried pillows and offered to try the sleep match machine. I didn’t need the match machine I just had a good bounce on the beds to decide my choice. I would like to thank Alex for his kind approach to us and for his guidance with my sale.
31 July 2025
Unprompted review
Everything works so well! Helpful staff and delivery team
Helpful and friendly staff, including they delivery team. In the store, they allow you to test mattresses with the upmost patience and consideration. The delivery team are precise and clear with the instructions. Now, I’m sorry that I couldn’t leave a review sooner, as there was an issue with my bedframe which delayed everything, especially getting the mattress unpackaged and trialled out. But, at long last I can finally say that the Therapur actigel mattress is great. The memory foam makes it much better than my old mattress, and it feels all the more comfortable, and cooler, with the combination of a faux satin bedsheet. Can’t go wrong. If I need another mattress again, Dreams will be the ideal shop. ⭐️⭐️⭐️⭐️⭐️
11 July 2025
Staff very knowledgeable
Staff very knowledgeable, professional and approachable.
I was kept informed of delivery date.
No problems.
12 July 2025
Superb Service by all concerned.
From first visiting the showroom to this point in time (approximately six weeks from delivery) we cannot fault Dreams. From the initial contact with the young lady in the showroom who was very patient, knowledgeable and professional to the installation team who were also very patient, knowledgeable and professional. We have waited the six weeks to ensure that the review would be factual, the bed has proven to be all that was promised.
15 May 2025
Friendly welcome and knowledgeable staff
The staff gave us a friendly welcome on entry to the store. When we explained what we were looking for we were first advised to use the sleepmatch to help us select the perfect mattress for us then we were shown a variety of beds to try which were tailored to our needs. We were also offered a drink on arrival and during our ordering.
7 June 2025
Unprompted review
First class service.
The retail assistant was extremely helpful and courteous. The delivery of my new mattress and removal of my old mattress went very smoothly and to the allotted time slot.
6 June 2025
Helpful store staff with lots of…
Helpful store staff with lots of advice. Ordered bed and delivered on chosen date with plenty of communication. No problems at all
2 May 2025
Ottoman Base
Bought Ottam base always wanted one.
Very pleased with it..
Very spacious and wish I got one years ago..
Paid for all the accessories etc breakdown cover and fittings..
Well worth it...
Best sleep ever love my bed...
11 May 2025
Great purchase experience with…
Great purchase experience with professional staff and delivery including assembly done perfectly and on time.
5 May 2025
Excellent.
Start to finish was a wonderful experience.
Our Sslesperson in Elk Mill was so professional and nothing too much trouble for her. Katherine if I recall.
8 May 2025
A pleasurable day/pleasurable nights
The sales woman had good technical knowledge of the products on offer and was courteous, patient and friendly. Overall the retail experience was a pleasurable one and my new mattress and pillow combination are all I hoped for.
6 April 2025
May use AI-assist with repliesRead more
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Don't waste your time getting insurance…
Don't waste your time getting insurance they use any excuse to get out of it. Needless to say we won't be returning.
2 April 2025
Unprompted review
Reply from Dreams - Oldham
Good morning Mik,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are experiencing an issue with an item you purchased from us.
I certainly want to look into this matter in more detail. As such, I have requested your order details via Trustpilot and I hope to receive this information soon.
Many thanks,
Kishan
Excellent delivery team
Excellent delivery team, very helpful, the
Mattress is very comfortable so far
5 April 2025
New Mattress
The mattress bought is great and no problems with delivery and taking the old mattress away. The new mattress is sprayed with some fire resistance chemical and I am still finding it difficult to get rid of the smell. Otherwise everything was great.
14 March 2025
We were very impressed with the sales…
We were very impressed with the sales assistant Julie in the Oldham Store, she was very helpful without being pushy which is just what we wanted. We were happy with the service from start to finish.
9 March 2025
We had an issue with the delivery &…
We had an issue with the delivery & are waiting for a delivery refund & also one of the drawers is damaged we reported this early last week & are still waiting to be told when both of the problems will be resolved please
The bed itself is very very comfortable
23 March 2025
Reply from Dreams - Oldham
Good Afternoon Mr & Mrs Moore,
Thank you for speaking with me today.
I can confirm the resolve is in hand and I will be in contact again further to confirm the exchange date with you.
Many Thanks,
Leanne
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