I have just found my absolute favourite pair of customer service hero's! We went in with a very awkward request due to me charging my mind for the umpteenth time.... We were made aware of a new com... See more
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We had no idea what mattress to buy as so many choices in the shop. Staff were at hand to help explaining how the mattress’s were set out in store and the diffrent types . We went on the bed... See more
Very helpful staff guided us through the buying process - looking for two beds, both with storage and one with an adjustable base. Dreams were able to satisfy our needs, and at very competitive prices... See more
An extremely good experience in the Ladybay store today. There was a warm welcome from the staff as we entered the store, followed by a comprehensive walk around all the beds that fitted our criteria... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Lady Bay Retail Park, NG2 3GZ, Nottingham, United Kingdom
- 01156540001
4.7
Excellent
224 reviews
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James at Lady bay store was very…
James at Lady bay store was very helpful in helping us to decide which mattress would be most suitable for our needs. It was delivered on time as promised by courteous delivery men who put covers over their shoes before stepping on the carpet.
8 November 2024
Delivery information was accurate and…
Delivery information was accurate and all procedures went without any problems. Courteous and considerate staff both in the store and on purchasing and delivery and were very well mannered. Thank you Dreams Team. You should be very proud.
19 October 2024
Great Customer Service and Good Choice of Mattresses
We visited the Dreams store on the Lady Bay Retail park, in Nottingham. The store manager, David, was excellent; very knowledgeable, answered all of our questions clearly and with great use of visual props to explain the different types of spring! He listened carefully to our preferences and made sure we were well briefed before leaving us to consider our options. We left the store with our chosen mattress (huge relief after 6 1/2 frustrating weeks waiting for Emma Sleep to fulfil our order!) We are very happy with our choice of mattress; comfortable and the perfect price point for a spare bed.
5 October 2024
Unprompted review
Excellent service
Excellent service, manager very helpful with the product. Very happy.
21 September 2024
Great company and service
Great company to deal with, love the bed, easy to order in store and friendly team delivered and put bed together.
6 September 2024
A Dream from Start to Finish !
From the moment we stepped into Dreams showroom, Lady Bay, Nottingham , we were welcomed and treated with respect. James was very knowledgeable about all the products on offer and encouraged us to try the mattress matching bed.
He could not have been more helpful with choosing our new bed and arranging swift delivery. Thank you James, we already have recommend you to others.
Delivery team equally as efficient, helpful punctual. Again very respectful of property etc
9 August 2024
Great in store and delivery service
21 July 2024
Product quality is good
Product quality is good. Delivery team wore shoe covers before entering your home, which was hygienic and saved me a lot of cleaning work.
16 June 2024
Best bed experience going.
Great experience from start to finish. In store staff were fantastic, friendly, and not pushy.
This was followed by a quick delivery and the van staff were helpful and polite.
Would recommend and will definitely be using again in the future.
16 June 2024
Extremely happy with the service we…
Extremely happy with the service we received from your staff at the shop and the delivery staff who took great care. We have enjoyed a wonderful nights sleep on our new mattress so extremely happy all round.
15 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Natural shaped bed instead of flat bed
I bought the bed and now bed is not flat after 6 months, it is geographically shaped. Sinking. Changing shape. I am rotating the bed but it is not flat and prism anymore and company said it is normal.
I dont have any bed, it converted such a structure after 6 months. They were not able to send expert (!) in 2 months, they are very busy. They said it can be happen - there is no issue
3 May 2024
Unprompted review
Reply from Dreams - Nottingham Lady Bay
Good afternoon
I am sorry for the issues you are having with your bed. I would like to see if I can assist but unfortunately cannot locate our order with the details provided.
I have asked Trustpilot for some additional information, and will hopefully be in touch as soon as possible.
Many thanks
Peter
Excwould use again ellent service in the shop
Excellent service in the shop, delivery also excellent
4 May 2024
No pressure to buy and so knowledgeable…
No pressure to buy and so knowledgeable about the different products. Delivery guys were also so respectful and polite
3 May 2024
Excellent service by a knowledgeable…
Excellent service by a knowledgeable young lady. Didn’t feel rushed or pressured into making a choice. In fact we left the shop to discuss our options and returned later to complete purchase. Needed to change my order slightly the following day which was done
3 May 2024
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