I have just found my absolute favourite pair of customer service hero's! We went in with a very awkward request due to me charging my mind for the umpteenth time.... We were made aware of a new com... See more
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We had no idea what mattress to buy as so many choices in the shop. Staff were at hand to help explaining how the mattress’s were set out in store and the diffrent types . We went on the bed... See more
Very helpful staff guided us through the buying process - looking for two beds, both with storage and one with an adjustable base. Dreams were able to satisfy our needs, and at very competitive prices... See more
An extremely good experience in the Ladybay store today. There was a warm welcome from the staff as we entered the store, followed by a comprehensive walk around all the beds that fitted our criteria... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Lady Bay Retail Park, NG2 3GZ, Nottingham, United Kingdom
- 01156540001
4.7
Excellent
224 reviews
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Friendly and professional installation
Friendly and professional installation. Comfy sleep 😴
26 April 2025
My partner and I purchased a king size…
My partner and I purchased a king size mattress, 2 pillows and a mattress protector from the branch nearest to us and the experience was friendly, fast and exactly tailored to my many physical needs for the mattress chosen. This is my 3rd mattress in 25 years from Dreams. Our assistant, Mr Mellors-Denham was very helpful and professional, as were his 2 colleagues and the experience took about half an hour or so from start to finish. I used the sleepmaster machine. Funny that one of the assistants recognised my surname and asked if I was related to someone he knew of the same name, and yes I am. We had a good laugh. I left the store very satisfied and I'm already loving one of the pillows I took home! Last night was an excellent sleep on the pillow despite the mattress I'm on to be making my back worse, so I'm counting down the days for my lovely new king size mattress to arrive.
19 April 2025
Unprompted review
Arrived on time delivery people were…
Arrived on time delivery people were very good and they were very good and cleared up everything. The service was excellent
18 April 2025
Excited to receive my new mattress!
David at the Lady Bay retail park in Nottingham was extremely helpful. I had a bunch of questions whilst searching for a new mattress as it is a bit of a minefield! He was able to answer all of my questions with confidence and vast knowledge. The sleep machine is also really good and helped get the perfect choice that both myself and my partner are happy with.
28 March 2025
Unprompted review
Ordering was easy
Ordering was easy, friendly staff, kept in touch with info of delivery. Delivery guys were just so friendly & helpful. Brilliant service from start to finish.
A big thankyou 😊
14 March 2025
Knowledgeable, friendly helpful kept informed, delivery very efficient
Knowledgeable friendly
14 March 2025
Great products and good advice
13 March 2025
Never had a better night's sleep since…
Never had a better night's sleep since my purchase
6 March 2025
Thankyou
Everything went very smoothly from my experience in the shop through to the delivery. Most importantly the mattress is great and very comfortable.
1 March 2025
10/10 service from Dreams
Excellent service from Dreams beds.
Their Sleep Match machine is great and I chose one of the recommend mattresses. Great price for an adjustable bed frame and my chosen mattress has a cooling layer. Very friendly staff was even offered a cuppa. Can't wait for my new adjustable bed and mattress to arrive now.
21 February 2025
Unprompted review
Attentive and knowledgable staff
18 February 2025
Unprompted review
Real nice salesman we had a 3 year old…
Real nice salesman we had a 3 year old grandson with us so patience was everything and he just became a friend while organizing our order
13 February 2025
Unprompted review
New Mattress
The mattress was delivered on time and the old one was taken away. The men who came did an excellent job.In store we were given the opportunity to try different mattresses so that we were able to pick the one that suited us the best.
13 February 2025
Excellent customer service
Excellent customer service, the young man was really helpful. Showed us a range of mattresses that he considered would be suitable. After testing out all those he suggested, one in particular met our needs and luckily was in stock and could be delivered in time for Xmas. Good choice and pleased with it.
Many thanks for his patience and help.
11 December 2024
Right from when I first contacted the…
Right from when I first contacted the shop, staff were friendly and helpful, assisting me to find the right mattress and bed for me. I have been sleeping on it for 2 weeks now and am very pleased with my purchase! Thank you
14 December 2024
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