Dreams - Nottingham Lady Bay Reviews 

I am a person who cannot abide pushy sales people approaching me. We went in store just to browse and was served by the most amazing lady at Dreams Lady-bay, Nottingham. She did approach us, and my husband braced (cos he knows what i am like) but she was so helpful, informative and importantly listened to us. She literally could not help us enough and found the right balance of information and giving is space to think. Then we did the mattress test thingy which was awesome. Then advised in pillows which we bought there and then and are awesome. Finally we tried mattresses and found the perfect mattress in no time. We ended up ordering our mattress because we felt so confident we had found the one. Accurate communication and information about delivery. Sadly, the delivery people themselves weren't very helpful at all (borderline quite rude (i have it on door bell footage!) - i spoke to Nottingham store and they quickly took appropriate action - so once again i was delighted. So even with this concern and the delivery letting the store down - we are still 100% delighted because the service we received about our complaint was also excellent. Such good service is rare these days - i highly recommend all in this store - well done and thank you for our great sleeps so far and those still to come.

it was great to be served by John, and his glamorous assistant Beth. every thing explained clearly and simply. best bit, there had been a campaign th get a lift installed. brilliant. without that lift to upstairs you would have lost a sale. think about beds for the disabled? at a better price than the ripoff merchants in the care supply world. thanks

Very satisfied with purchase. Great value for money and service in store was was superb from the staff

Highly recommend their stores. We were served by a lovely lady and even tho we already thought about that mattress to choose before she definitely helped us to confirm that it will be the right choice for us!

As soon as i walk into the store at ladybay retail park nottingham i was greeted with a warm welcome and i told the helper what i was looking for he pointed some mattresses out includeing the team gb matress i tried and it felt right so ordered it same with the bed took 2wks to deliver and when it was delivered the two lads was amazing they was quick and tidy when they finished they explained everything what to do with mattress and the bed so from top to bottom brilliant

I had a great experience at Dreams, Nottingham. The range of beds and mattresses available to try/view was impressive and the team members are friendly and helpful. John assisted me; he is an asset to the store - he’s extremely helpful and informative, and ensured that I had got the best deal possible. Thank you John!

Delivery was on time. The guys wore covers over their shoes. They were quick and efficient and did an excellent job. They removed all packaging too.

They delivered the beds I wanted as agreed. All items correct and delivered on time.

The staff at Dreams Lady Bay were very helpful. We bought a new mattress which was sold at a great price. Delivery was as described and we are very pleased with our purchase and sleeping comfortably since the arrival of our new mattress.

The lady was very helpful explain about different types of mattresses Put me on little bed to check the best mattresses because of my back problems Showed me one I tested it agreed was what I wanted We sorted out all deals of delivery She was more than helpful 10 out of 10

Good guidance provided by the sales representative, used the firmness selection aid, found a really comfortable mattress. Delivery was prompt and problem free. Good service, thank you.

Very happy with it , great help by the delivery drivers they need a big pat on the back . Couldn’t do enough.

Quality, James was a good guy

Excellent customer service very comfy bed and mattress they got a sleep test bed machine which scans our body and our postures and gives a report which matress suits us..I highly recommend dreams
Lady bay Nottingham branch staff and manager are amazing.already I recommended to my friends and family 🫶🫶😊

I visited your Nottingham store yesterday. The three sales persons continued sitting at their computers the entire time and made no effort to engage me in conversation or to show me the bed I had asked about, simply stating "oh yes it's upstairs". Not very impressive sales technique tbh. I left

Very pleased with our mattress James who assisted us in the store was brilliant and help make it an enjoyable experience to pick our mattress.
Delivery was on time and Samuel was very helpful making sure everything was ok

David was brilliant, he was not pushy. He explained all the pros and cons. He was very knowledgeable and made us feel comfortable in our decision.

Delivery was straightforward and quick. The 2 lads picked up the old mattress and delivered the new mattress to the designated room in no time.

Excellent customer service