The shopping experience in Dreams was very pleasant. Patrick who served us was very helpful and friendly but not pushy. With his assistance we found the right bed and mattress and looking forward to d... See more
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We had a wonderful experience at Dreams Manchester. The lady who helped us was absolutely lovely, kind and very friendly . We really appreciate her excellent customer service and would definitely reco... See more
From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... See more
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 White City Retail Park, M16 0RP, Manchester, United Kingdom
- 02045401006
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Great service
Really positive experience from…
Really positive experience from browsing in-store and getting advice on a suitable bed through to order confirmation and delivery date. The team that delivered were prompt and efficient, assembling the bed with minimum fuss. We don’t buy a bed every day but this was a good choice. The bed itself seems to be excellent. All things considered, we have been pleased with our experience. Well done and thank you.
May use AI-assist with repliesRead more
the one which I tried is different from…
the one which I tried is different from the one which I got it.

Reply from Dreams - Manchester
Good quality
Good quality, punctual delivery, beds are easy to be built. Nice sales, helpful with good recommendations
Avoid wooden slats with Super king bed.
The bed frame was fine. However wooden slats are another story. Having previously purchased two kind size beds from dreams, the wooden slats were satisfactory but this time around, they fex too much and feel too flimsy. Makes for a very unnatural feel during sleep and because of that haven’t been able to use the bed much if at all. Contacted customer service, no response. Very disappointed.

Reply from Dreams - Manchester
Excellent service thank you
Great, friendly service. Very accommodating. Clean and tidy. I'm always impressed when a delivery guy puts his little blue booties on!😄
We had great help when we bought the…
We had great help when we bought the bed. The lady serving us had been with the company many years. I can understand why they need to keep her at Dreams, she was extremely knowledgeable

Reply from Dreams - Manchester
Very good
Very good, didn’t feel rushed through the process. Given a lot of options and help to choose
A nice bright clean store
A nice bright clean store, and Not being approached by staff as you enter the store, they give you time to look etc nice & relaxed.
Nice polite & helpfull knowledgeable staff.
Exceptional Service
Katie was amazing, very friendly, knowledgeable, providing a clear and professional service.
Juile was very helpful
Juile was vey helpful and she gave me alot of advices to picked the right mattress, Very impressed on her sale.
We had a king size mattress delivered
We had a king size mattress delivered, the Dreams delivery team were excellent they managed to get the item up to the bedroom within a very tight staircase with no fuss or damage.
The product is exactly has advertised and we have had really good and comfortable nights sleep.
Fantastic customer service at the store.
Body support was most important
Body support was most important
We were trying to match characteristics of a previous mattress from another manufacturer which is no longer available. We were given plenty of time to test out various ones and decide, and after four months are still very pleased with the results.
Staff member was very helpful at…finding the right matress for me
Staff member was very helpful at finding the right mattress for me, allowed me plenty of time to choose and was happy to show and explain their range.
She was welcoming, even offered a cup of coffee!
They also helped with the pillows and matress proctectors.
The mattress and the pillows are that…
The mattress and the pillows are that soft that I feel relax in bed
Always a pleasure to shop with
I’ve bought multiple mattresses from multiple stores and have found the staff are always very friendly and incredibly helpful. Always an enjoyable experience and delivery has always been quick.
Great shopping experience
Great shopping experience but more importantly don't have to wait 8 weeks for the furniture to arrive like it's the case with other shops.
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