We had a wonderful experience at Dreams Manchester. The lady who helped us was absolutely lovely, kind and very friendly . We really appreciate her excellent customer service and would definitely reco... See more
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From start to finish Zak at the White City, Manchester store made our experience exceptional. He wasn't pushy or talked the typical sales pitch. He explained everything in detail from our "Sleepmatch"... See more
Staff helpful from the get go, offering great advice on the different types of construction or coils. Our final choice has turned out to be a good fit. The delivery men were polite and quick, in and o... See more
Have a long history with DREAMS and customer service is exceptional on every level Had no issues whatsoever .. Kind staff all attentive as soon as walk into the store just EXEMPLARY on ALL level... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 White City Retail Park, M16 0RP, Manchester, United Kingdom
- 02045401006
4.9
Excellent
290 reviews
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Excellent Service from Kam at White City Retail Park, Chester Rd, Manchester
We had a fantastic experience at the store thanks to Kam, who went above and beyond to assist us. She was friendly, professional, and incredibly knowledgeable about the products, helping us choose the perfect mattress without any pressure. Kam made sure we understood the delivery process and aftercare, making the whole experience smooth and enjoyable. Highly recommend visiting this store for top-notch service!
22 October 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Far from a "DREAM" experience.
"My Review is based on overall service from Dreams experience, not the store of purchase."
It has definitely not been a DREAM experince at all after having spend money on 2 mattresses with 8yr guarantee, could not get through to customer service for days to swap for bigger size and when managed to, was charged £65 which was a different version of info on company website and what was given at the store at time of purchase. Website has too much info and in different places making it hard for a customer, and it doesn't marry with that given at the store because everyone have their different interpreted version.
Just too confusing to dream of revisiting to face the same hussle or refer anyone.
Tina
21 October 2024
Reply from Dreams - Manchester
Good afternoon Tina,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you found the information provided by our team in store to be inconsistent with the information on our website.
As discussed during our call today, I will be calling you tomorrow so we can discuss your experience in more detail. I look forward to speaking with you tomorrow.
Many thanks,
Kishan
Excellent thanks for your help 👍 😀 have…wonderful
Excellent thanks for your help 👍 😀 have been
28 September 2024
All good happy with purchase.
29 September 2024
From the shop to the delivery I have to…
From the shop to the delivery I have to say I wouldn’t chose a different shop, it took me a year to find a bed I wanted for my girls, they love it, thank you Liam and Shawn for fixing my daughter’s beds and the guitar, I am very grateful and thankful. They were so polite and on time they contacted me day before and on the same day, wearing protective covers on their shoes, presenting themselves really good. I just can’t complain really, happy costumer and I know in the future if I need anything I can go to Dreams.
Thank you
12 September 2024
Excellent customer service
21 September 2024
Staff were knowledgeable and extremely…
Staff were knowledgeable and extremely helpful.
10 August 2024
The person who sold me the bed was very…
The person who sold me the bed was very personable told me everything
about the bed frame and mattress, I bought from Dreams because of him
1 September 2024
Tempur (Katie @ Dreams Manchester)
Excellent tempur mattress which is starting to resolve my back issues/ sciatica after just one month. Most importantly, the mattress absorption prevents my restless sleeping from waking up my wife! I’m not even restless anymore - it’s so comfortable.
Katie was really friendly and chatty, which helped to ease us into the purchase.
22 July 2024
Very comfortable bed and superb…
Very comfortable bed and superb delivery service, a true five star experience.
24 August 2024
Dream experience!
Kaz in store was absolutely fab! We love our new mattress and guest room bed!
11 August 2024
Like falling off a log 🤣
Lady at the Manchester store was helpful, knowledgeable and friendly (and the coffee was great too!).
Delivery was made at the appointed time in Leicestershire. The crew also assembled our bed for us. They were friendly, helpful and clean.
What's not to love?
17 August 2024
Excellent knowledgeable staff! Mattress is very comfortable!
Excellent knowledgeable staff!
10 August 2024
Staff was brilliant helped with…
Staff was brilliant helped with everything we was looking for
10 August 2024
Great service
3 August 2024
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