We were informed by the delivery drivers what time they would be here and they were on time. We moved our cars so they could unload our bed easier. They removed our old bed and mattress with minimal d... See more
Location
Switch locationUnit 2b, Lyme Green retail Park, Winnerton Way, SK11 0TB Macclesfield, GB
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See what reviewers are saying
Went instore to buy a new bed for the house. A great experience in the Macclesfield branch, the tempur soft is great. Problem is that we ended up buying a mattress that's too heavy for our ottoman. I... See more
I was helped with care, knowledge and information when selecting my new mattress. I was very pleased with the whole experience.
Stephen our perfect salesman. On last day of sale we decided to buy a new mattress. Stephen was always there to give information we needed but stepped back to give us time to decide on firmness of ma... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2b, Lyme Green retail Park, Winnerton Way, SK11 0TB, Macclesfield, United Kingdom
- 01625817797
4.8
Excellent
89 reviews
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Bought the silent night sleep harmony…
Bought the silent night sleep harmony with memory foam topping had this about 3 months now
After couple weeks it bunched up in middle sent inspector out who told us nothing wrong takes 6 months fir it to settle
I went on silent night Web, said it shouldn't bunch up there could be fault
Have changed this for differant one
But don't appreciate being lied too
28 February 2025
Unprompted review
Everything was fine and very pleased…
Everything was fine and very pleased that I can exchange the mattress for a softer one but still waiting after two weeks to hear from you regarding the new delivery. I’m expecting guests soon and need to have the exchange completed. Thank you
2 May 2025
Would definitely recommend
I found the people pleasant and helpful and when there was a small hitch with the order they went over and above to solve it and all was quickly put right.
I would definitely recommend their service.
19 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They didn't take the old sofa away when…
They didn't take the old sofa away when I paided for it plus they rolled the boxes up my drive and step's to the door thankfully they didn't damage the sofa bed
10 May 2025
Reply from Dreams - Macclesfield
Good afternoon Charles,
Thank you for your recent review.
I am sorry to hear that you are unhappy with part of the delivery service.
I have sent you an email to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
Great service
The sales assistant listened to my needs and budget. I got a great offer on a bed and mattress. The delivery guys were very professional and arrived on time and gave me little pointers on how the best way to assemble the bed.
Great service, great price and a great bed.
6 April 2025
friendly knowledgeable staff but not…
friendly knowledgeable staff but not pushy
3 March 2025
Unprompted review
Nice product but shame the admin is so poor
Well looked after in store and very pleased with the delivery and the products.
Where it went wrong was the admin side. Our delivery instructions noted we should wrap and seal our items for re-cycling, this was news to us and on checking our order I could not see our recyceing items. A 22 mile round trip to the store found yes we had recycling on the order it just didn't say so in plain English it was in code. I asked about arapping items and was told as they didn't have them in store they should have been sent to us and if not they would have them on the van. Needless to say none were sent and on the day they just took them away without wrapping so why bother with all this nonsense about wrapping them?
UPDATE - very pleased with the resonse to this, excellent customer service from Dreams. I have upgraded the review from 3 stars to 4!
17 February 2025
Reply from Dreams - Macclesfield
Good Afternoon Alexander,
Thank you for taking the time to leave your review.
I tried to call you to discuss the matter further but there was no answer so I have emailed you to allow us to discuss this further.
I shall await to hear back from you.
Kind Regards
Leanne
Dreams Macclesfield
We was greeted upon arrival to the Macclesfield branch of Dreams by a friendly welcome from Elliott who asked if we needed any help. We then was introduced to a wonderful bed which analysed how we slept, after answering a couple of questions. We were then shown the recommended mattresses and given a pillow each to try each mattress. While we were deciding which we liked Elliot made us a lovely brew. When he came back we had decided on the mattress and he then helped us choose a bed. After we made our choice we then went to pay and book our delivery. Our visit was relaxed and welcoming without the hard sale of some retailers. All in all I would recommend Dreams in Macclesfield and Elliott to anyone wishing to buy a new bed, mattress or pillows. Thank you.
16 February 2025
Unprompted review
Me and my partner went in looking for…
Me and my partner went in looking for advice on mattresses. Sarah was wonderful in giving her expertise on different mattresses and pillows, and she let us try them all out. Great experience!
15 February 2025
Unprompted review
the men removed our old mattress took…
the men removed our old mattress took our new one up stairs very good moved items that might get in the way and put them all back
12 February 2025
Good service
Good service. The bed is very comfortable and i am sleeping well in my luxurious bed
9 February 2025
Great service in store
Great service in store, great chaps who delivered the bed, cosy and comfy.
Thank you :)
23 January 2025
Helpful Staff
Friendly & helpful staff - very polite and I got what I went in for. Was slightly disappointed with the 'Mega Clearance Sale' as the savings weren't as big as expected but cannot fault the staff working there.
1 February 2025
Unprompted review
Delivery guys were great and the…
Delivery guys were great and the mattress is fantastic!
30 January 2025
Excellent customer service
Steve gave us good advice and assistance in choosing our bed and mattress. We are extremely pleased with our purchase it is incredibly comfortable and stylish.
15 January 2025
The fixing team were confident
The fixing team were confident, helpful when asked any questions. They left the property spotless and removed all packages.
15 January 2025
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