Great service in the Lowestoft store.Very helpful,patient with the mother in law who’s was buying the bed.All dates and times were met that we were told.The delivery was excellent,delivery team very h... See more
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We had a really great experience buying our bed. Michaela was incredibly friendly, approachable, and genuinely helpful throughout the whole process. She took the time to help us choose the right bed... See more
Brilliant service and with the aid of the sleepmatch, which uses a number of inbuilt sensors to take statistical measurements, you get a result of the absolute best mattresses specifically for your we... See more
From the staff in the shop who were really helpful. Tape measure in hand and a coffee while sorting out the order, to the two delivery men. Service was excellent. Shoe covers on, polite, helpful, smi... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Peto Way, NR32 2ED, Lowestoft, United Kingdom
- 01502418056
4.6
Excellent
88 reviews
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From the staff in the shop who were…
From the staff in the shop who were really helpful. Tape measure in hand and a coffee while sorting out the order, to the two delivery men. Service was excellent.
Shoe covers on, polite, helpful, smiling. Rubbish taken away. To the explanation of the cover on furniture and beds, where to contact if problems. Superb. Will definitely use again and highly recommended. Thank you.
27 June 2025
Threpur mattress
Everybody involved was courteous and helpful both in the store and delivery
28 March 2025
Although 4 weeks wait for my new bed
Although 4 weeks wait for my new bed, it's well worth it, so nice to sleep in a bed again after 8 weeks in a recliner chair due to a back injury.
Delivery drivers were excellent installing & explaining workings.
2 March 2025
New bed
We were very pleased with the Lowestoft branch. The delivery of our bed was as arranged. The fitters were were very efficient and pleasant.
We are very with our bed and have both slept well in it since first used.
8 February 2025
Headboard was perfect
Headboard was perfect , fitted easy , delivery man was really nice and very helpful.
8 February 2025
Great customer service
Great customer service we used the sleep technology system to find our mattress type. The assistant was very informative and helpful.We are very pleased with our purchase
26 December 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We got wrong colour and when requested…
We got wrong colour and when requested to redeliver they said it's going to be end of October . The price has dropped since we bought which they were not willing to change aswell. Very disappointed 😞
24 August 2024
Reply from Dreams - Lowestoft
Good afternoon
Thank you for taking the time to speak to me today. I am sorry for the issues you had with the bed being delivered in the wrong colour.
Unfortunately the lead time of the bed is extended at the moment, so we cannot do anything about getting this earlier. We are of course happy for you to use the bed you have currently.
I am happy however to match the price. This £50 will be back in your account in the next 7-10 days.
Many thanks
Peter
After being tested for a mattress that…
After being tested for a mattress that would be suitable for me I was given 7 options.
They were all good but I picked one and the delivery went seamlessly.
The delivery drivers were very cooperative and removed my old mattress and placed the new one directly onto my bed. Perfect.
Thank you.
19 July 2024
Very happy with service
Supportive but not pushy in store team. Good communication and friendly delivery/installation team.
Very happy with service.
1 June 2024
New mattress
Was made welcome as soon as we walked through the door, had a lovely cup of tea, used the mattress machine, picked out 3 mattresses, the first one I tried was the one I bought, quick and easy to order, delivery was smooth and the drivers were friendly and helpful, took my old one away, and unwrapped and placed the new one on the bed.
10 May 2024
New Dreams Bed
Very comfortable bed. People in shop were very friendly and helpful. Bed was delivered on time and by very good delivery.
26 April 2024
Fully satisfied with purchase
Fully satisfied with purchase, mattress is very comfortable
28 March 2024
Good advice, friendly and a good selection
The staff were very helpful and friendly.
The choice of mattresses was good.
The mattress we chose has been very comfortable. We like the fact that if it is not comfortable we can return it after 30 consecutive nights of sleeping on it.
2 March 2024
We purchased a mattress from Lowestoft…
We purchased a mattress from Lowestoft branch. The 2 ladies were friendly and helpful and not at all pushy
20 February 2024
Unprompted review
Quality goods, great service to!
Really helpful advice in store. Very accommodating regarding delivery date. Friendly team delivered, assembled and took away packaging. Worth paying extra. Beautiful quality of upholstered bedframe, and I'm getting such a good night's sleep!
9 February 2024
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