Julie was very helpful and informative. Gave us enough time to talk and discuss and try the different mattresses that were suggested from the sleep match. We were offered tea and coffee so we didn'... See more
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Alex was so lovely! He spent time to explain our comfort levels, when through all the mattresses that would suit us and talked about all our options. Nothing was too much of a bother. We left very hap... See more
We bought our mattress from Dreams online, which turned out to be a big mistake. After contacting Dreams, they recommended that we visit our nearest store. When we arrived, we were assisted by Ju... See more
Over the years, I have bought bases, mattresses, and headboards from Perfect Dreams, and been absolutely delighted! Last week I had some beautiful bedroom drawers delivered, by the usual polite a... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit D3A1 Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 01492484067
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Excellent service & quality
Staff in store extremely helpful. Quality of bed is superb. Sleeping like a log. So pleased with the whole experience.
Excellent communication about the…
Excellent communication about the timing of the delivery, which was important to me. The internet bed companies give the appearance of being able to get something similar, cheaper. However, I was able to carefully examine the bed construction, colour, materials and durability first-hand in the Dreams showroom and that clinched it. I built the Ottoman bed from clear instructions and confirmed that the build quality was superb and well-worth the money. Several minor issues arose following and, unlike some national companies that I deal with, the shop manager and Customer Services dealt with them with ease, consideration and efficiency. Full marks Dreams.
Delightful,helpful delivery. Thanks
The headboard was delivered on time with plenty of contact before they arrived. They were very helpful and a delight to deal with. I will definitely recommend Dreams to friends
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Amazing service
Emma in the Llandudno Store was very helpful, we went on the bed that lets you know what mattress would be the best for you, she was very informative and friendly. very professional The delivery drivers were again lovely, very informative, respectful and very friendly. This is the second time we've been to Dreams Llandudno, and wouldn't go anywhere else now

Reply from Dreams - Llandudno
Very efficient service at every stage
New Mattress
Sales man, Kevin was very helpful and not too pushy and explained the differences very well in the mattresses
The staff are very friendly and nothing…
The staff are very friendly and nothing was too much trouble for them,we love the bed we chose with the knowledge of the staff .
Very reasonable price good quality and…
Very reasonable price good quality and good customer service xxx
Great store to visit
I loved the Sleepmatch machine, wonderful tech! Very helpful and friendly staff made the process of choosing the right mattress very easy.
The customer servidreamesce was outstanding…
The customer service was outstanding nothing to much trouble.
They took there time to make the experience second to none well done
On arrival we were politely greeted by…
On arrival we were politely greeted by Kevin the salesman We told Kevin what we were looking for in a bed Kevin was very knowledgeable and introduced us to a special bed scanner which told us which type of mattress would be best for us
We were also offered tea or coffee
We went on to purchase a electric bed which we have had for about 6 weeks
The mattress and bed are excellent Our sleep pattern and greatly improved
The standard of service was very high
We will return to Dreams in Llandudno again
Bed purchase at Llandudno
Friendliness and knowledge of salesperson and accessibility of store.
Choice of beds and mattresses available.
Professional service all round
The two salespeople that we saw in the shop actually listened to what we wanted. They also had a sense of humour which is always good in a situation where you're about to spend quite a bit of money and are feeling a little stressed about it. The actual delivery man was super efficient and quick; he was in and out in about five minutes, which is what you want when there's a stranger in your house. All in all, a really professional experience. And the new mattress is great, the first one I've ever had that does what I need it to do.
The team were marvellous very helpful…
The team were marvellous very helpful mattress is fabulas my back is so much better
really nice bed
really nice bed, very well made and a good firm mattress as well , looks great
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