Dreams Reviews 

Katrina was very helpful in the full experience and made us feel comfortable and informed about the best products suited to me and my budget.

Solly had brilliant customer service. He provided us with a range of options and confidently advised us on the best products for us.

Jalal was great, very professional, made sure the discount was applied. Very friendly throughout, helped us understand what we need.

Tracey was a brilliant help, we loved the sleep match technology, it really helped us narrow the choice and choosing a mattress was a much easier decision!

Went in just to browse, but ended up buying a mattress! Thanks, Rylan, for making the whole process so easy and helping me choose the right one.

Great service, as always. The cup of tea we were provided with was also excellent. Thank you, Keanna.

Roshana was great. Really good experience

We had a great experience at the Reading store. Mr. Will was extremely helpful, professional, and gave us excellent advice throughout our purchase. His outstanding customer service made our visit truly enjoyable. Thank you, Will!

Phil was really helpful, clear and easy to buy from. Thank you.

Grant in the Perth store was fantastic at helping us find the perfect mattress for our unique needs. It is a shame the sleep match machine was not working but his knowledge and experience meant we could still purchase today.

Update on the review I sent on the 29th June 2026 about the service I received from Dreams , I now wish to retract my statement and thoughts about the service as I have now received the BEST I have ever had from any company . Firstly I cannot praise the customer service from the Escalation team leader Peter Lally who read my first review about the service and mattress I had been given, Peter got in touch with me and without hesitation told me to choose another mattress of my choice up to or below what I paid and he would personally make the order and get it delivered and make a refund on the difference if cheaper. The new mattress has been delivered within 10 days and just awaiting the refund which will take between 7 to 10 days. The mattress is a Fowey medium to firm and is perfect, best rest and sleep we’ve had in a long time. I can only thank Peter and the Dream Team who made this possible.

Very good service

Especially from Uncle guided me really well.

We had a great experience buying from Feather and Black in Kingston!
Channel helped us choose the perfect mattress while Joshua and team were so personable and engaged with our children so we could make the right decision without any pressure!
Amazing staff and the mattress feels like a bonus!

Good service

Great service

Very knowledgeable and excellent service! Would highly recommend

Wonderful service from Natalya who properly advised us on selection of our bed! We are looking forward to delivery and will definitely will be returning again, thank you so much!

This has been the best experience you could ever ask. People are friendly and knowledgeable. The service is great we literally came back the next day to buy pur mattress.
Special mención thanks to umar and the manager that helped us with the final decirion.

I would recommend this place to everyone who is looking for a new mattress.

Thanks
Denise

Sully at the Blackburn store was very helpfull and showed us various beds. Very happy with service

We went in the hull store, Amit had been amazing! Very helpful, no pressure to buy anything which really helped our browsing experience!
We have purchased a tempura mattress, pillows and mattress protector. While doing the order, there was no pressure at all to get any of the insurances. Everything was explained really well. Amir was brilliant, very lovely guy. 👌 Looking forward to our new mattress! Thank you dreams!