Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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Excellent service
What a great experience we had today purchasing a new bed & mattress!
Shaz at the Solihull branch was most helpful in helping us choose our new bed. She helped guide us to the best option for us to have a good night's sleep
Great experience with Amanda today
Great experience with Amanda today. We weren't even going to buy a bed today but we changed our mind because her customer service was that good.
Matthew at dreams bed Nuneaton guided…
Matthew at dreams bed Nuneaton guided us round the different options suited to our specific bed firmness and was very knowledgeable and helpful, would 10/10 recommend to speak to him and have his guidance of you are visiting here.
Was severed by Amanda in Gateshead.
Was severed by Amanda in Gateshead.
Fantastic service From beginning to end. Very helpful and friendly. Put me on the sleep motion and showed me a selection of mattresses at different price to suit what I had to spend.
In the end I purchased the tv bed only. As I couldn’t decide at the time what mattress I wanted.
Even though I only bought the bed on its own she was not pushy about getting a mattress which I thought was good as I don’t like that.
She asked if I wanted any extras such as pillows which I didn’t want.
Throughout the visit she made me 2 coffees which I thought was nice and did ask if I wanted another one.
She organised delivery date and assembly
Would recommend to anyone else. Good prices
Service was great and salespeople was…
Service was great and salespeople was brilliant his name prince toke
Been in twice and had Nicki in Redditch…
Been in twice and had Nicki in Redditch look after us both times. Now have both my kids with new Dreams beds and are both very happy
Thanks again
Dreams Watford is wonderful!
my experience at Dreams Watford was fantastic, and Gabriel was so friendly and helpful!
Visit to store was great
Visit to store was great. We were in need of a new bed and Katie at the Tamworth store sorted us out. Used the Sleep Match to get a better understanding of what I needed as I have a bad back. Turns out I need a firm mattress and my own at home is basically now as flat as a pancake.
Staff were great and very helpful.
Wonderful service
Wonderful service. Wendy was delightful, attentive and really made sure that we were comfortable and got the right mattress and bedding 👍🏻
most helpful shopping trip
the whole experience of buying the bed was excellent. we didn’t feel as though we were being talked down to. can’t fault the assistant called sue.
thanks very much
Excellent service
Excellent service. Very friendly and helpful staff especially Abbey and Kemmy in the Ashton branch.
Highly recommend!
Thanks a lot to Mr prince for high…
Thanks a lot to Mr prince for high level of costumer service, support and consolation,
Great all round experience
Came in to look at some comparisons to a mattress we had found elsewhere, before having a full sleep match study, and being shown the top 5 beds for myself and my partner to which we settled on one and created a deal with pillows, protection etc all thanks to Ben's great help and knowledge
Really good service for Janette in…
Really good service for Janette in Gateshead Team Valley store. Matched us with our perfect mattress using the sleep match machine. She was lovely to deal with and very helpful.
Great service from Michael at the…
Great service from Michael at the Havant store. Popped in on a whim and he helped us choose a mattress really quickly and was very friendly. Would highly recommend! He clearly knows what he's talking about! Thanks Michael! - Katie & Sam
10/10 customer service from Ollie!
Ollie was super helpful and found the perfect mattress, frame and pillows to suit what I was looking for. Highly recommend for the choice of products and attentive staff!
Inviting and efficient
As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choose from, all with different pricing, never pushing us in an expensive direction.
We enjoyed our time in the store, trying different beds, and getting a feel for our purchase.
Thanks again
Atika and Wasim were super helpful in…
Atika and Wasim were super helpful in the Guildford store
I had a lovely experience
I had a lovely experience, St Clair was really patient with i and my partner and guided up appropriately towards a choice of a comfortable mattress that meets our budget.
Geoff was really helpful
Geoff was really helpful. We did the sleep match to find our perfect matrress. He was very patient and full of advice. Pleased with our purchase
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