Dreams - Kettering Reviews 

348
TrustScore 5 out of 5

4.8

Unit C Northfield Retail Park, NN16 9TS Kettering, GB


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See what reviewers are saying

Rated 5 out of 5 stars

One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... See more

Rated 5 out of 5 stars

At the Kettering branch of Dreams, Vivek went above and beyond. We used the sleepmatch bed to find our perfect mattress. We tried lots of different types of mattress before finding the one we loved. V... See more

Rated 4 out of 5 stars

Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... See more

Rated 5 out of 5 stars

We were invited to lay on a special mattress to analyse our sleeping positions, then shown a number of mattresses suitable for us both. We were given a pillow and time on our own to try the mattresses... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit C Northfield Retail Park, NN16 9TS, Kettering, United Kingdom

  • 01536684354

4.8

Excellent

TrustScore 5 out of 5

348 reviews

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1-star

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4.8

All reviews

(348)

13,337 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dreams fulfilled

I was returning to the store following a previous visit and the price was even better than before without me even asking. Very knowledgeable member of staff

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Sweet dreams was lovely and refreshing as the…

It was lovely and refreshing as the lady who dealt with the purchase was kind and extremely helpful and she found the perfect item even though it was not on show it was an ex display item and she knows her stuff.
It is lovely and I am enjoying it more than you know so again thank you

6 June 2025
Rated 2 out of 5 stars

The mattress give back aches. Not giving me the form of support I need for my back.

Hi,
I ordered for a firm mattress and what I got seems not to be firm it is soft and it hurt my back. I waited this long before coming back maybe someone will change .

30 May 2025
Dreams - Kettering logo

Reply from Dreams - Kettering

Good afternoon,

Thank you for your review.

I am sorry to hear you are not finding your mattress firm enough for you.

I appreciate you taking the time to speak to me earlier regarding this and I hope we have come to a suitable resolution for you.

I have sent an email following up what we discussed.

I look forward to hearing from you.

Many thanks,

Wayne

Rated 5 out of 5 stars

New Mattress

Very knowledgeable customer service. Prompt delivery and 2 very efficient gentlemen delivered and collected my mattresses. Overall very satisfied with the whole process.

2 May 2025
Rated 5 out of 5 stars

Great service

Guys n Gals in the store were great, no pressure at all while we were looking.
Delivery bang on time and expertly and quickly assembled by Rob & his agency pal.
Got a good bed & mattress at a great price.
Would definitely use again.

15 April 2025
Rated 1 out of 5 stars

Ordered a new adjustable bed with…

Ordered a new adjustable bed with single mattresses for myself and my wife. We were sold totally unsuitable mattresses for this unit and we asked for replacements under the 100 days guarantee. We attended the store and paid for the more expensive tempur pedic paying approximately the £500 extra cost . We ordered a medium and a medium firm for myself and my wife. Having waited for a month to six weeks the replacements arrived only to find out they were 2 soft mattresses which we rejected. We feel they were sent in the hope we would accept them. The driver contacted head office who confirmed that they were the wrong type. Once again we were told that they would have to prefer our preferred option and were given a delivery date of the 15th of April only to be told of a delay using all sorts of reasons although none were specific. We were then given an open ended date of sometime in May? Again, we have today been told that there has been a further delay stating that there was a a delay in their European factory in Denmark as previously stated. This unfortunately is a lie and was never originally stated. Luckily I paid with most of the price using my Barclay Card which I will begin recovery proceedings tomorrow. My main deposit was on my debit card and if not recoverable will initiate court proceedings. I have emailed them to collect their goods and refund my costs.

16 December 2024
Unprompted review
Dreams - Kettering logo

Reply from Dreams - Kettering

Good afternoon Mr McLean,

Thank you for taking the time to leave us your review.

I am very sorry to hear that there was an issue with the mattresses initially supplied to you and I am also sorry about the production issue you are experiencing in relation to the replacement mattresses.

In order to look into your order and experience in more detail, I have requested your order details via Trustpilot.

Many thanks,

Kishan

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff. Delivery as promised. Fast to assemble and left no mess.
Had a peaceful night's rest.
Yes, I love my new bed. :)
Recommend Dreams @ Kettering 100%

25 April 2025

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