One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... See more
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At the Kettering branch of Dreams, Vivek went above and beyond. We used the sleepmatch bed to find our perfect mattress. We tried lots of different types of mattress before finding the one we loved. V... See more
Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... See more
We were invited to lay on a special mattress to analyse our sleeping positions, then shown a number of mattresses suitable for us both. We were given a pillow and time on our own to try the mattresses... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit C Northfield Retail Park, NN16 9TS, Kettering, United Kingdom
- 01536684354
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Ordered a new mattress on the phone
Ordered a new mattress on the phone, it was delivered on time. It's also very comfortable.
Very good experience all round.
Very helpful in the shop. Left me to wander round on my own but available to answer any queries I might have. Ordering made easy by the assistant. Didn’t have to wait too long till the delivery date. Delivery was very smooth and pain free. Listened to my concerns and set up the bed exactly where I wanted it. They didn’t leave until I was totally happy with everything.
Made the purchase experience a pleasure…
Made the purchase experience a pleasure and easy
Mattress is perfect 👌 delivery men were…
Mattress is perfect 👌 delivery men were polite, courteous and respectful, brilliant service thank you ☺️
Great job!
Everything went well from the start. Friendly staff who offered me a cup of tea, gave me all the information on the different mattresses and showed me all of my options for a new mattress. Laid out the prices really clearly and how delivery would go. I'm grateful for them taking my old mattress away too. A great job all round.
The delivery was on time
The delivery was on time. Our old bed was quickly removed and the new bed installed. Very impressed. If we need another bed in the future we will be back!
Andrea @ kettering branch - great service
My review and 5 starts is based off Andrea at the Kettering store only. She has great customer service and knowledgeable. Would recommend visiting her for your Dreams experience. Unfortunately on this occasion Dreams as a compnay was not competitive on pricing as they do not offer blue light card so we went elsewhere.
Perfect mattress
Perfect mattress. Fast delivery’s friendly and helpful delivery man.
Found two new beds without the pressure…
Found two new beds without the pressure sales of similar stores. Keith in kettering was great, professional and understanding. Can't wait to try thenew mattresses.
Catch a Dream
We had an excellent experience at Dreams Kettering thanks to Keith. From the moment we walked in, he went above and beyond to make sure we felt comfortable and confident with such a big purchase. He listened carefully to what we needed, explained everything clearly, and guided us through the options without any pressure. His patience and professionalism really stood out – he made the whole process feel effortless and put our minds completely at ease.
In just a matter of minutes, Keith helped us finalise a purchase of over £4,000 with confidence. That kind of trust doesn’t come easy, but he earned it through his genuine care and knowledge. So far, the experience has been fantastic and we can’t wait to move into our new home and receive our delivery. We’re hoping the after-sales service is just as great as the buying experience.
If you want someone who truly goes the extra mile, ask for Keith – he’s a credit to the store.
Received good advice from salesmen
Received good advice from salesmen, description of mattress, able to try a bed/mattress out for comfort, wasn’t rushed into buying but left to chat with my partner to decide what to do. Salesmen were friendly, helpful and professional at all times. Payment and delivery day arranged to suit us, useful advice at all times which made it a very smooth and enjoyable experience.
May use AI-assist with repliesRead more
Sagging issues on firmer matress
I bought a firmer mattress last month.now its having sagging issues at one side.

Reply from Dreams - Kettering
All good
Delivered on time no problems. Took the old bed away. The guys were very efficient know what they were doing not here long.
Nice experience.
Very helpful staff and very comfortable…
Very helpful staff and very comfortable mattress. It would have been better if we didn’t have to wait so long for delivery.
I was very happy with the support in…
I was very happy with the support in the store and also product i bought is pretty satisfying
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