I was looking for a bed and mattress on Monday 18th may in Ipswich Dreams store, Ginny was extremely helpful, very knowledgeable about everything gave me good advice, I’m disabled so she was very pati... See more
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I purchased a new bed and frame and my experience at Dreams was second to none. The staff were so helpful and had the time to make sure the product chosen was right for me. The price was very comp... See more
If you’re in the market for a new mattress, Carol is the lady you need to look out for. Superb knowledge, wicked sense of humour, and down to earth nature. Could not fault her service. As a couple of... See more
Helpful staff. Quite a big order, but salesman unable to give much of a discount, especially as just not long after Black Friday, late Christmas season, and Boxing Day Sales imminent. NO other s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Euro Retail Park, IP3 9SL, Ipswich, United Kingdom
- 01473350528
4.8
Excellent
255 reviews
Asks customers to review
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Excellent service from start to finish
Excellent service from start to finish. Polite staff in shop and polite friendly efficient delivery and set up of bed
5 December 2025
Lots of choice.
Extremely happy with the service received from Ipswich branch, staff were helpful and knowledgeable about the products. There was a wide range of bedframes and mattresses available.
28 November 2025
Unprompted review
Great service!
I was very happy with the service I received from Dreams. The mattress was excellent value for money, I was informed of my delivery date and was kept up to speed with how the delivery was doing. I was given a two-hour time slot the day before delivery and the driver even called me on the morning of the delivery. Very happy with service and very happy with mattress. Would definitely recommend Dreams.
21 October 2025
Nice firm mattress at a good price
Nice firm mattress at a good price. Delivery was straightforward and reassuring to have the 100 night comfort guarantee. Most importantly, we were able to try it out beforehand at the Ipswich showroom.
31 October 2025
Great customer experience
Needed a quick visit to buy pillows at the Euro Retail Park, Ipswich branch. The wonderful assistant Ellessia, knew exactly what we wanted, located them immediately and dealt with us very quickly. She was cheerful, helpful and friendly. Perfect, thank you.
30 October 2025
Unprompted review
Nice people and great experience which…
Nice people and great experience which helped me find mattresses I’m really happy with. The delivery people were also really helpful and pleasant too.
24 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
quality is not good
1 November 2025
Reply from Dreams - Ipswich
Hi Ruwanjeewa Balagamage,
Thank you very much for taking the time to leave a review. I tried to contact you today to gather a bit more information and to see if there’s anything I can assist you with. Unfortunately, I couldn’t reach you, so I’ve followed up with an email. I would appreciate it if you could kindly get back to me. I look forward to speaking with you soon.
Thank you
Hassan
Very welcoming very knowledgeable…
Very welcoming very knowledgeable polite good experience
30 October 2025
Unprompted review
Sales staff very helpful friendly very…
Sales staff very helpful friendly very knowledgeable.
Price was brilliant too.
Delivery was quick and the bed was assembled first class service.
Thankyou everyone.
26 October 2025
Delivered on time easy to put together…
Delivered on time easy to put together very pleasant lads that Delivered would recommend
19 October 2025
Helpful staff
4 October 2025
Great customer service from Dreams- the…
Great customer service from Dreams- the retail assistant in store was extremely knowledgeable and really helped us find the dream bed. We couldn’t be more pleased with our purchase! Thank you!
27 September 2025
i bought a bed for my child here (9…
i bought a bed for my child here (9 years old)
spent best part of £500 quid for a bed which was sold to me as with some pillows … i was told they would be delivered and they were never delivered then i rang up and they said they would come in a few days… nothing turned up, i then went in store and told that cant have them now due to stock levels and fobbed us off saying we cant now when clearly we were sold them as with these pillows …. kids 9 years old and got no pillows spent like £500 what an absolute scam! absolute disgrace and all the staff were rude and didn't wanna assist us. incredibly poor service get your bed somewhere else don't be ripped off by this bunch.
6 September 2025
Unprompted review
Reply from Dreams - Ipswich
Good afternoon Luke,
Thank you for your recent review.
I am sorry to hear there is an issue with your order.
So I can look into this further I have requested for some more details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Wayne
From buying to delivery to self…
From buying to delivery to self assembly it went like a dream
21 September 2025
Excellent service pleasant staff
19 September 2025
Staff in store very helpful and…
Staff in store very helpful and knowledgeable of all the products. We were not rushed into making any decisions. The cup of coffee was very welcome too.
Delivery staff were prompt and courteous, we were kept informed at every stage. All round a very positive experience.
12 September 2025
It is really comfortable and fulfilled…
It is really comfortable and fulfilled my expectations
31 August 2025
Very friendly and efficient service
Very friendly and efficient service. Good products at reasonable prices
25 August 2025
Unprompted review
My experience is not good.
My experience is not good. PLEASE be aware that if something goes wrong, you will struggle contacting customer care and getting resolution on time. Store are just sales point and don't expect any support post sales.
They are not on resolver and Ombudsman will ask for deadlock letter.
At the time of purchase experience in store- very good but then I got the order with assembly. Person doing the assembly asked us to contact customer care and report the issue as safety rod not reaching at the top so basically no safety once lifted up. Later we found even few screws for piston fitting, not even properly put.
You have to spend time in reaching out to customer care, not always easy.
Contacted store and told they really can't do anything and asked to contact customer care. They should have told that its just a sales office. I would have done gone online itself.
Over a week now, no response.
14/08- emailed again and ask for return
15/08- details shared for this review
16/08- again in customer service queue.. 20mins minimum waiting time , dropped after 10mins.
Connected again and dropped after 24m 47s
tried connecting on live chat- after every verification etc, message appeared - technical issue. company not on resolver, so I am stuck
6 August 2025
Unprompted review
Reply from Dreams - Ipswich
Hi Mg,
I’m truly sorry to hear about the poor service you’ve experienced with Dreams. I completely understand how frustrating this must have been for you, and I’d like to work with you to get this sorted.
To help me locate your order and address the matter quickly, I’ve requested some details from Trustpilot. Once I have that information, I’ll be in touch right away to discuss the next steps.
Kind regards,
Hassan
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