I was looking for a bed and mattress on Monday 18th may in Ipswich Dreams store, Ginny was extremely helpful, very knowledgeable about everything gave me good advice, I’m disabled so she was very pati... See more
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I purchased a new bed and frame and my experience at Dreams was second to none. The staff were so helpful and had the time to make sure the product chosen was right for me. The price was very comp... See more
If you’re in the market for a new mattress, Carol is the lady you need to look out for. Superb knowledge, wicked sense of humour, and down to earth nature. Could not fault her service. As a couple of... See more
Helpful staff. Quite a big order, but salesman unable to give much of a discount, especially as just not long after Black Friday, late Christmas season, and Boxing Day Sales imminent. NO other s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Euro Retail Park, IP3 9SL, Ipswich, United Kingdom
- 01473350528
4.8
Excellent
255 reviews
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Sales people very very helpful and…
Sales people very very helpful and knowledgeable
10 February 2026
Good service and advice in the shop in…
Good service and advice in the shop in Ipswich. Followed by the delivery. This was so quick and the guy was helpful and informative x
6 March 2026
Dreams really helped us to choose a…
Dreams really helped us to choose a great bed, great quality and good value for money.
2 March 2026
Unprompted review
The staff are very welcoming and polite…
The staff are very welcoming and polite and all have a good knowledge about the beds and mattresses they let you take your time and don't try the hard sell approach
10 February 2026
Unprompted review
Definitely use Dreams again
Customer service was excellent when my mum bought her headboard. Delivery was informative and arrived within the scheduled time slot.
24 January 2026
Friendly staff
Very helpful, knowledgable and friendly staff at Dreams Ipswich that helped us make the right purchase for us.
1 February 2026
Unprompted review
Arrived on time and were friendly and…
Arrived on time and were friendly and courteous, the bed was easy to move into position and is very comfortable
23 January 2026
The bed is very comfy we are getting a…
The bed is very comfy we are getting a good night's sleep the only downside to the mattress is that it is very heavy to turn.
30 January 2026
Excellent customer service
Excellent customer service from the moment we walked in, no pressure but was on hand to answer questions. Very knowledgeable about the different mattresses.
4 January 2026
We found the staff at the store very…
We found the staff at the store very helpful and friendly, they gave us plenty of information and time so that we could make the right decision without feeling pressured to buy. The product has lived up to all expectations so far and we have no complaints at all. Very happy overall, would happily recommend people to give them a look.
23 January 2026
Excellent service, excellent sales assistants who know everything about beds!
We were very impressed by our visit to Dreams store in Ipswich and got the bed we were originally after.
Our sales assistant Ellessia was extremely knowledgeable and helpful and showed us all the options and costs and fine details of each item.
Dreams do their best to make sure you're satisfied and you even get a 100 night guarantee to ensure you're happy with your choice. How can you go wrong?
21 January 2026
Unprompted review
Staff members were very helpful
Staff members were very helpful. We got exactly what we wanted at a better price than expected.
12 December 2025
Brilliant helpful staff and great products.
The staff at the branch we visited in Ipswich were brilliant, nothing was too much trouble and they were able to help and advise us on what would fit our needs. A very satisfactory visit and a smooth purchase experience.
6 January 2026
Unprompted review
Amazing from top to toe!
Dreams have literally been a dream to deal with. The customer service in store was amazing, she couldn't have been more helpful. She went through everything, recommended different products for me to test to make sure I had what I needed. The mattress and pillows are so comfortable, I've had the best night sleep since! The delivery was also great, lots of communication and the guys who brought it were so nice and friendly. I will absolutely be back next year when I need to upgrade my daughters bed!
2 January 2026
Could not have asked for better…
Could not have asked for better service. Staff extremely helpful and went over the top to make sure we got all we needed
27 December 2025
The bed is fantastic
The bed is fantastic! It is super comfortable. I definitely recommend Dream beds. I was very well looked after by Dream customer care team when purchasing the bed and aftercare and delivery service were outstanding.
21 December 2025
Would recommend to others
We were given a delivery date and time and they were true to their word. The delivery team were friendly and polite giving advice which was appreciated and useful.
We had no issues putting the bed together ourselves and we are really pleased with the quality and finish of the product
2 December 2025
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