Great experience. Very knowledgeable and all our requests were listened to. Great fun getting the tailor made recommendations on the ‘computer bed’. Thankyou. Great service.
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See what reviewers are saying
We had two young men Erikas and Majid, they were so professional, polite and nothing was too much trouble. We were shown all details with regard our new bed and were informed about the 30 days we had... See more
Dreams High Wycombe made the process of choosing a mattress incredibly easy and reassuring - it is the thing you're going to sleep on for years so the wrong choice can lead to disturbed nights and bac... See more
Very professional. Staff at shop extremely pleasant & helpful. Which is why we always buy our beds or mattresses there when needed. New mattress arrived at the stated day & time. New pillows arrive... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Knaves Beech Industrial Estate, HP10 9QY, Loudwater, United Kingdom
- 01628 520520
4.6
Excellent
454 reviews
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Excellent service from both the store…
Excellent service from both the store staff and delivery people. They are very knowledgeable about their products.
28 March 2025
Really helpful and knowledgeable in…
Really helpful and knowledgeable in store team.
Delivery process was smooth.
6 March 2025
SWEET DREAMS
We slept well from the moment we got into our new bed and have had sweet dreams over since.
1 March 2025
Good so far
Good so far! This is my 4th mattress in a year! Not from Dreams but I've had faulty, springy, and rock hard - now my Dreams mattress is good. It's a little harder than I expected but I assume it will soften over time. I'm happy hence the 5 stars. Its a shame I wasn't left the room spray 'for a restful night sleep' I had been given in the past. That was a nice touch and i missed it this time!
19 February 2025
Good experience in store
Good experience in store. No pushy sales.. bed delivered on the date and time specified with no delays. Old mattress taken away with no fuss... Good job.
22 February 2025
Our sales representative was brilliant
Our sales representative was brilliant, couldn’t have been better.
14 February 2025
Good customer service
Good customer service. Honest opinion given on beds. However we've got an issue with mattress topper at the moment
11 January 2025
Very pleased with the mattress
Very pleased with the mattress, delivered on time and they took it upstairs and removed the old mattress.
Thank you.
9 February 2025
Holly in the High Wycombe store was…
Holly in the High Wycombe store was fantastic. So helpful and friendly
6 February 2025
Unprompted review
Having recently had back surgery it was…
Having recently had back surgery it was nice to come home to a new mattress. So nice to sleep well .
7 February 2025
Charming knowledgeable staff
All the staff super friendly, served by a charming young lady nice easy friendly atmosphere. I felt very much at home.
Will 100% shop he again.
4 February 2025
Staff very helpful
Staff very helpful
Arrangements made for delivery and all went smoothly
2 February 2025
Giorgia at the store was great with our order
Giorgia at the store was great in helping us with our order and getting the best deal
1 January 2025
As good as it gets.
10 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I called into loudwater branch this…
I called into loudwater branch this morning to buy a bed. There was six assistance on the floor. I’m disabled so I got the lift to the next floor. Found the bed I wanted. I had to call over the balcony for somebody to come up to serve me and he eventually arrived with two hands in his pockets. I really was a grumpy old lady and I told him off as I did the other assistance when I came downstairs, I eventually drove to another place about the same bed with amazing service.
Two of the floor assistants encouraged me to complain. They couldn’t have cared less
1 February 2025
Unprompted review
Reply from Dreams - High Wycombe
Good morning Maura,
Thank you for taking the time to leave us your feedback.
I am sorry to hear of the service issues you encountered in store.
In order to gather some additional information, I have requested your contact details via Trustpilot, and I do hope to receive this information soon.
Many thanks,
Kishan
The two guys that delivered the bed…
The two guys that delivered the bed were absolutely amazing thank you so much
29 January 2025
Have used Dreams a few times now
Have used Dreams a few times now, both in-store and online.
Service always good. Price decent enough and the deliveries are efficient with plenty of communication before and on the day.
29 January 2025
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