Great experience. Very knowledgeable and all our requests were listened to. Great fun getting the tailor made recommendations on the ‘computer bed’. Thankyou. Great service.
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See what reviewers are saying
We had two young men Erikas and Majid, they were so professional, polite and nothing was too much trouble. We were shown all details with regard our new bed and were informed about the 30 days we had... See more
Dreams High Wycombe made the process of choosing a mattress incredibly easy and reassuring - it is the thing you're going to sleep on for years so the wrong choice can lead to disturbed nights and bac... See more
Very professional. Staff at shop extremely pleasant & helpful. Which is why we always buy our beds or mattresses there when needed. New mattress arrived at the stated day & time. New pillows arrive... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Knaves Beech Industrial Estate, HP10 9QY, Loudwater, United Kingdom
- 01628 520520
4.6
Excellent
454 reviews
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Amazingly helpful advice to find the right mattress
Dreams High Wycombe made the process of choosing a mattress incredibly easy and reassuring - it is the thing you're going to sleep on for years so the wrong choice can lead to disturbed nights and back pain. The store staff (aided by some clever tech) helped us find the right mattress and understand why it is right for us. Would definitely go there again (hopefully not for many years!) and cannot recommend more highly
1 June 2025
Unprompted review
Georgia welcomed us when we entred the…
Georgia welcomed us when we entred the store and was ever so helpful and couldn't do enough for us. A very pleasant member if staff.
28 May 2025
Unprompted review
Outstanding service.
Extremely helpful, well-informed and patient staff, the Sleep Machine is very useful in helping determine what mattress you might need, there is a very wide range to suit most budgets, the whole thing was an excellent customer experience, and I was pleased to buy from Dreams. Would thoroughly recommend.
28 May 2025
Unprompted review
Good all round service at loudwater
Good in store service at loudwater. We were able to move the order forward by 2 weeks for personal reasons. The bed & mattress are lovely & comfortable. Would definitely recommend.
21 April 2025
Jules is fantastic!
Jules was fantastic in helping me pick my new mattress. He was very knowledgeable, patient and all round a pleasure to speak to. I will be recommending Dreams High Wycombe/ Jules to others. Thanks!
18 April 2025
Amazing customer service from Georgia.
Amazing customer service from Georgia.
Thorough product knowledge and excellent customer care. Informative and professional. She is a credit to Dreams beds.
10 May 2025
I was most impressed with the help I…
I was most impressed with the help I received from Dreams when buying a new mattress, Georgia, the assistant that helped me, knew her job well and was able to help with all the information I gave her to find the ideal mattress for my requirements.
2 May 2025
Good service from all staff involved.
27 April 2025
The two gentlemen in the show room were…
The two gentlemen in the show room were very helpful, knowledgeable and did not rush into anything. We were able to take our time and try any mattress we wished to and answered any questions we had. Very relaxed atmosphere.
25 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
HIDDEN COSTS
When I purchased the bed and mattress in store, I was not informed by the sales assistant that it would cost extra to get the bed assembled. Hence, I have a double bed in pieces along with the huge amount of wrapping. When I phoned the shop, the assistant manager offered zero help.
After reading my review, customer services got in touch with me to apologise for their error and recompensed me which has successfully resolved the situation.
7 April 2025
Unprompted review
Reply from Dreams - High Wycombe
Good Morning Georgina,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you were not advised about the assembly service when placing your order. So I can assist you further I have requested some further information from Trustpilot.
I look forward to speaking with you soon.
Kind Regards,
Faye
Excellent service!!
Excellent service!!. Been 19 years since our last mattress purchase and they were great in talking through our choices and really patient. Would highly recommend them.
25 March 2025
Staffs Cooperation with clients were…
Staffs Cooperation with clients were very bad.
29 March 2025
Unprompted review
Reply from Dreams - High Wycombe
Good morning
I am sorry you were unhappy with the service in store. In order to allow me to assist you with this matter we require some additional contact details which we have requested from Trustpilot.
I look forward to speaking with you shortly.
Many thanks
Peter
My experience was wonderful.The people…
My experience was wonderful.The people who came to fix the bed were well versed and very skilled with good customer relationship.I love my bed and how it was centered in the bedroom.Been having back ache for the longest of time not until I started making use of dreams.My night has been very pleasant ever since.I highly recommend!!
29 March 2025
Excellent
Excellent service from start to finish. Kept up to date of order status. Delivery guys clean, tidy and very polite.
29 March 2025
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