The staff In store couldn’t be more helpful, gave us plenty of information, we used the sleep match machine to determine our perfect match and gave us a pillow to ensure we tested the mattresses... See more
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The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound invest... See more
second time I have purchased from Dreams and the service was great the fitters cleaned up every scrap of plastic /cardboard etc .wore protective overshoes ,they were friendly and polite did the assemb... See more
Purchased a new mattress from Fiona,very knowledgable and friendly. Shop was clean,warm and welcoming went on sleep match amazing. Offered a cup of tea or coffee which was a nice gesture. Delivery wa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Victoria Retail Park, HX3 5HL, Halifax, United Kingdom
- 01422 360495
4.7
Excellent
165 reviews
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Lovely bed
Lovely bed, delivered on time, delivery men explained how it worked. Took old mattress away
21 March 2025
The whole experience of buying a new…
The whole experience of buying a new mattress was excellent. From the minute I entered the shop I was greeted by a friendly and knowledgeable assistant who guided me through the range of mattresses until I decided which one I wanted. I wasn't pressured into buying something I didn't need or want. Although I've only had the mattress a short while I can honestly say I've had a good and restful sleep.
21 February 2025
Every thing is fine with the new…
Every thing is fine with the new mattress, Would recommend dreams. Thanks
15 March 2025
Everything went well delivered promptly…
Everything went well delivered promptly and happy with my purchase
7 March 2025
Dreams store in Halifax
We went to the Dreams store in Halifax, were helped by a knowlegable assistant. Found a suitable mattress. Chose to buy it. Arranged delivery date. It came when arranged pretty much on time.
End of story!!
15 January 2025
The staff in the store were very…
The staff in the store were very knowledgeable and helpful in the purchase of our new bed. The delivery guys were on time and very respectful of our property.
21 December 2024
May use AI-assist with repliesRead more
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I request to order a king size mattress…
I request to order a king size mattress and when it arrived and the drivers had gone i found i got a super king that cost me more money as i had to go out then buy bedding to fit it as i was not expecting that size. Already notified dream and not heard anything for a few weeks now.
Terrible customer service in the shop. Lovely helpful delivery drivers
18 December 2024
Reply from Dreams - Halifax
Good afternoon Shelly,
Thank you for taking the time to leave us your review.
I am truly sorry to hear that the wrong sized mattress was ordered for you.
I did try to call you a short while ago, but I was unable to reach you. As such, I have sent you an email. I do hope to hear from you soon.
Many thanks,
Kishan
Great service
Purchased a new mattress from Fiona,very knowledgable and friendly. Shop was clean,warm and welcoming went on sleep match amazing. Offered a cup of tea or coffee which was a nice gesture. Delivery was prompt and when promised,
the team had uniform dreams logo on, and van was sign written. Professional from start to finish.
1 December 2024
Very good and efficient took 30 minutes…
Very good and efficient took 30 minutes max and asked me if I’m happy with how it looks
26 October 2024
Faultless service from start to finish
Faultless service from start to finish. Brilliant.
20 October 2024
Customer service at it’s finest
We were served by Fiona, at the Halifax branch and she was so lovely. Fiona has the balance of customer service and giving you space to decide just right!! She guided us through the sleep match, which was very informative. What we loved the most was how she gave our young children “a job”, to carry a pillow each to the different beds we tried, this was a super idea and kept the kids occupied, which was very appreciated and made the experience a chilled one (when we were expecting it to be stressful). We came away with three mattresses and a pillow, at a great price, which is a testament to your employee considering we only went in for one mattress. Haha.
6 October 2024
Unprompted review
Shocking delivery service
The delivery service provided was shocking - what’s the point of having a delivery time slot 7.45 to 9.45 and them trying to deliver at 7.15 and leaving at 7.40am. Now trying to rearrange a delivery having arranged for someone to be at the property at the times specified. When phoning the delivery driver to find out where he was, was far from apologetic but rude as though it was my fault… Shocking. Good job it was free delivery or I’d been requesting a refund…. The store manager was helpful trying to sort redelivery but out of his hands with the delivery depot.
25 September 2024
Unprompted review
Reply from Dreams - Halifax
Good afternoon Ian,
Thank you for taking the time to leave us your feedback.
I am sorry to hear of the service issues you have encountered.
In order to review this for you, I have requested your order details via Trustpilot and I hope to receive this information soon.
Many thanks,
Kishan
Big thanks to Kyle and Stephan for…
Big thanks to Kyle and Stephan for their help and assistance with our difficult delivery. Great delivery lads.
27 August 2024
Unprompted review
The sales person was very knowledgeable…
The sales person was very knowledgeable and helpful and friendly but also had a soft calming nature. He explained everything in detail and we had a drink. 5 star expert
26 August 2024
Unprompted review
Great mattress !
Mattress turned up on time after clear messages about when it would turn up.
Two lads kindly took it up two flights of stairs and took the packaging away.
It's an excellent king size mattress and provides a very comfy sleep.
Highly recommend Dreams. Thanks
25 August 2024
Use the Sleepmatch machine, you won't regret it!
Several factors made the experience special. The first was the customer service we received, it wasn't pushy or aggressive, it was helpful and very useful in influencing our purchase decision.
My wife and I were encouraged to use the 'Sleepmatch' machine, which, I must admit had us concerned was a bit of a gimmick, but in fact it told us a LOT of useful information and really helped us to pick out a good mattress.
27 June 2024
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