Absolutely love the new bed, exactly what we asked for in every way. Harry at the Gloucester store definately deserves a pay rise and was so friendly and efficient, have taken one star off as our free... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At Dreams you will be guided from start to finish by their warm, welcoming and knowledgeable staff. The decision to purchase a new bed or mattress is a big one and you need to feel like your needs and... See more
Kevin in the Gloucester store was superb. After a difficult day being let down he found us a base, mattress and pillows all to be delivered in 8 days. The team who delivered and built the bed, 2 Cardi... See more
Shaun was extremely helpful in guiding us to choosing the right matress for us. He set us up on the test matress to asses what level of firmness would be correct for us. With this information we were... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Peel Centre, GL1 5SF, Gloucester, United Kingdom
- 01452 300008
4.8
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from Harry…
Fantastic service from Harry who helped me buy best ever Tempur pillows. When it comes time for a new mattress, I will go to Dreams Gloucester.
3 January 2026
Unprompted review
Great mattress
Great mattress, beware of the depth of it as it’s a fair bit higher than its predecessor but for us it’s a perfect, extremely comfortable mattress which improves our sleep quality
28 December 2025
A really helpful sales manager in…
A really helpful sales manager in determining our individual needs through using the special adjustable mattress in the store. We are really happy with our new mattress and
are happy to recommend Dreams in future.
12 December 2025
Excellent levels of service throughout
We received excellent advice and help from Jack the representative at Dreams, Gloucester and this was followed through with the same high level of service from their customer care team. We will certainly be buying our next mattress from Dreams
28 December 2025
New mattress
The mattress was delivered on time and with no fuss at all. The delivery crew were polite and helpful. Within matter of less than 15 minutes the old mattress was removed and the new one on the bed.
21 November 2025
Excellent service in Gloucester store
Excellent service in Gloucester store. The staff were great couldn’t help me enough. Lovely bed
21 January 2025
Really easy experience
Really easy experience. The sleep machine helped to identify the best mattress option for us and was much more detailed than it was a few years ago. Jack at the Gloucester store was great to deal with and very friendly. Overall very happy!
15 November 2025
Unprompted review
From choosing to sleeping all brilliant
2 people in Dreams Gloucester went out of their way to help me choose a new bed and mattress. It was delivered on the day and time promised and it’s very comfortable. Many thanks.
21 November 2025
Everything was great
Everything was great, from the time I walked into the shop till time I had my first night's sleep on the new mattress.
15 November 2025
We have fantastic service
We have used Dreams over the years and always found them to give and excellent customer care and service. Won’t go anywhere else. Big thank you to the Dreams team!
20 September 2025
Dreams Sleepmatch
The Dreams Sleepmatch made it so much easier to find the right mattress.
The staff at Gloucester are all very friendly and knowledgeable. We did not feel rushed into making a purchase.
8 November 2025
Unprompted review
Absolutely amazing love our new bed and…
Absolutely amazing love our new bed and the delivery team were amazing so professional and helpful
20 October 2025
Definitely recommend this store
I recommend all my friends to go to Dreams Gloucester if they need a bed/mattress/bedding. The staff are absolutely so knowledgeable especially Louise who I’ve seen a few times now.(I hope I have her name right). She isn’t at all pushy but gave me loads of information which allowed me to make the right choice without feeling under pressure. The mattress and pillow are just perfect . The mattress arrived on time with no bother or hold ups. The easiest purchase and delivery ever. Thank you
29 September 2025
The gentleman done a perfect job its…
The gentleman done a perfect job its just greatest tell them im sooooooooooooooooooo happy thankyou
3 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Defective product, poor response
We bought a TV bed. The electrics in the bed failed in the first 30 minutes of use. I'm an electrician so using my socket tester, I tested the socket in the bed and there is a neutral fault. Reported the fault the next day and we're still waiting for a remedy, just being passed onto other departments. I bought the bed from Dreams, it's up to them to fix it. Just feel like loading it up in my trailer and taking it back to the Gloucester store we ordered it from for a refund. Really poor service, No one we are in touch with wants to take ownership of the fault.
6 September 2025
Unprompted review
Reply from Dreams - Gloucester
Good Afternoon, Simon Morgan.
Thank you for taking the time to leave your review.
I am very sorry to hear that you are having a problem with your TV bedframe, so I can look into this further I have requested some further information from Trustpilot and I look forward to speaking with you soon.
Kind Regards,
Faye
Harry (peel centre) Gloucester was…
Harry (peel centre) Gloucester was excellent
Delivery was excellent too, kept us informed at every stage and worked so swiftly and efficiently to assemble the bed, our grandson is delighted ✅
12 September 2025
Outstanding service 5 star for sure
12 September 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.