Naomi met us when entering the store and explained to her the type of bed we had and needed to replace the mattress. I had details of what model I was looking for along with measurements of the frame... See more
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See what reviewers are saying
We were warmly welcomed to the store and were allowed to explore different furniture in our own time. Once we were decided what we want, the store personnel helped us to choose from the available deal... See more
Buying the new mattress was easy, with a very knowledgeable salesman.It was delivered exactly on time and the delivery men were very helpful and got it onto the bed, and removed the old mattress for r... See more
Bed very comfortable, delivered within the time slot. I did have an issue with not being informed or offered bed assembly. However, mistakes are made we are all human and the customer service manage... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Elgin Retail Park, IV30 6RP, Elgin, United Kingdom
- 01343 543248
4.8
Excellent
166 reviews
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Craig was a star
The gentleman that served us was called Craig. He was so helpful and explained everything to us in detail. Making a purchase was so easy.
23 May 2025
Unprompted review
Staff and delivery team.
From the showroom trying different types of mattresses to choosing the one I wanted, assistant was very helpful.
The delivery crew were on time and did their job very well too.
A good experience all round.
12 May 2025
Excellent service from start to finish
Excellent service from start to finish.
Expert bed specialist gave me her undivided attention and guided me to all the possible choices to meet my needs. Her advice and suggestions were invaluable and I was able to confidently choose the bed and mattress best suited for my needs. I had an extremely enjoyable experience.
Many thanks to Naomi.
17 May 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Walk into your dreams shop in Elgin…
Walk into your dreams shop in Elgin yesterday,I was looking at the mattress that I bought from you , only to see it's was £300 cheaper on the sales ,I was gobsmack.not happy at all .
6 April 2025
Reply from Dreams - Elgin
Good afternoon Brian,
Thank you for taking the time to leave us your feedback.
Having had a chance to look into your order, we can see that is was delivered in March.
We do offer a price match against our own prices as a gesture of goodwill but only prior to the delivery taking place.
Many thanks,
Kishan
Delivery within allotted timescale
Delivery within allotted timescale, drivers polite and courteous, wore protective show covers whilst in the house and showed respect for other Furniture whilst positioning mattress
26 April 2025
Flawless service
From going in-store to receiving my mattress it was flawless, in store staff in Elgin very friendly and so helpful, delivered on time within the hours stated and kept up to date all along the way. Would recommend
19 April 2025
Great service from start to finish
Great service from start to finish
From the sales process to delivery all was A+
6 April 2025
Great product and price
Great product and price. Delivery driver went beyond as well and was very helpful. Good to go into store and order too.
People in the Store really helpful.
4 April 2025
The staff at dreams in Elgin were excellent
The staff at dreams in Elgin were excellent, very patient and took the time to show us a suitable range of beds
29 March 2025
Great Company
Friendly staff, honest delivery which was great. Great delivery team friendly and helpful. Plenty of texts to let us know how our delivery was going. Well done to all.
16 March 2025
Two super single beds
Delighted with my purchase of two single beds from dreams. Excellent advice from store sales staff, not pushy at all but very helpful and knowledgeable. Sensible prices, good quality materials, very comfortable and super delivery experience. I've had these beds before and would definitely recommend Dreams for a good all round experience.
15 March 2025
Great staff.team are professionals
Great staff.team are professionals. Delivery's gays spot on
5 February 2025
Good attention when purchasing mattress…
Good attention when purchasing mattress delivery was on time and men very good and respectful of property. Finding mattress comfortable and sleeping well
1 February 2025
My new bed
From the start Naomi in dreams Elgin was brilliant guided me to the right before for me. Received on the day promised with no problems and the guys were great too.
31 January 2025
10/10
Great customer service
Lots of variety/ something for everyone
Good quality
Very comfy
20 December 2024
The staff were very helpful in finding…
The staff were very helpful in finding me the perfect mattress
10 January 2025
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