Naomi met us when entering the store and explained to her the type of bed we had and needed to replace the mattress. I had details of what model I was looking for along with measurements of the frame... See more
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We were warmly welcomed to the store and were allowed to explore different furniture in our own time. Once we were decided what we want, the store personnel helped us to choose from the available deal... See more
Buying the new mattress was easy, with a very knowledgeable salesman.It was delivered exactly on time and the delivery men were very helpful and got it onto the bed, and removed the old mattress for r... See more
Bed very comfortable, delivered within the time slot. I did have an issue with not being informed or offered bed assembly. However, mistakes are made we are all human and the customer service manage... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Elgin Retail Park, IV30 6RP, Elgin, United Kingdom
- 01343 543248
4.8
Excellent
166 reviews
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Fantastic customer service
We had wonderful customer service in this store from Craig. He was very knowledgeable and gave us great advice, allowing us time to make a choice we were very happy with. He took into mind issues my husband was having with back pain, and found us exactly the right mattress.
The staff are friendly and helpful, and the range of mattresses to view and try made our decision much easier. Would highly recommend visiting for quality advice
2 February 2026
Unprompted review
Right from excellent experience the minute I entered the…
Right from the minute I entered the store & met Naomi I knew I was in good hands. Naomi was very knowledgeable & professional, didn’t push me in any way but supported my mattress choice with clear info & reasons to why she felt this was a good choice for me. I was kept up to date regarding the progress of delivery & when the 2 delivery drivers came, they were very pleasant & helpful. I am very pleased with my Tempur mattress, pillows, duvet & protector & have recommended these products to my friends & family .
24 January 2026
Shop service great
Shop service great , great price and good delivery on time , and mattress excellent
24 January 2026
Delivery went to schedule
Delivery went to schedule. Bed has been comfortable and we have slept well
14 December 2025
Comfy mattress great staff
23 November 2025
From the salesman to the delivery men…
From the salesman to the delivery men they were all very nice and very helpful. I would definitely recommend Dreams to my family and friends.
26 September 2025
Top class
Great help from store staff who went out of their way to help us make our decision. Delivery people were top class and arrived on time with their cover shoes already on. This was greatly appreciated
13 September 2025
A genuinely pleasant and unpressured…
A genuinely pleasant and unpressured experience. A wide range of products and prices. Helpful guidance throughout. The guys in Elgin were to notch. The shop well laid out and products clearly labelled and priced. Nothing not to like. A rare thing these days.
19 August 2025
Unprompted review
First class from when we walked into…
First class from when we walked into the shop to taking delivery
19 August 2025
I was treated with professional help…
I was treated with professional help in shop and also with the delivery team . Would recommend Dreams
18 August 2025
Excellent customer service
Excellent customer service from the moment we walked into the store, great value for money beds and mattress. Even offered tea or coffee while our order was placed. Would definitely recommend Dreams to friends and family
6 August 2025
Unprompted review
Mattress really pleasant to sleep on.
Mattress very good, condition is excellent nothing more to say really.
25 July 2025
Great experience
From the moment we walked into the store Craig welcomed us. He asked us what we were looking for and allowed us to try the mattress checker. He was very knowledgeable of the beds and mattresses explaining everything clearly. Craig explained all of the options we had to buy the bed and mattress. He was friendly and professional.
21 April 2025
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